# Compare RealGreen vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare RealGreen and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/78106-10016798/Service-Assistant-vs-Rilla --- # RealGreen vs Rilla Features and Cost Comparison Last updated April 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: RealGreenRilla2/4 selected [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.9 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.9 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting Price $199.00/month Value-for-Money 3.6 Functionality 3.9 Ease of Use 3.9 Customer Service 3.7 Reviews Sentiment CH PM SS Based on [148 reviews](#user-reviews) Positive 104 Neutral 19 Negative 25 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [361 reviews](#user-reviews) Positive 350 Neutral 9 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,270 reviews from service dispatch software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Feature ratings Scheduling 3.7 Billing & Invoicing 3.9 Mobile Access 3.7 Calendar Management 3.8 Customer Database 4.6 73%Fit Missing features Feature ratings Scheduling NA Billing & Invoicing 4.8 Mobile Access 4.7 Calendar Management 4.6 Customer Database 4.8 User satisfaction User satisfaction 3.9 User reviews[148](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Ease of use 3.9 Functionality 3.9 Value for money 3.6 Customer support 3.7 User satisfaction 4.8 User reviews[361](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $199Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for We partner with companies across the green industry with 10+ employees. Our customers span everyone from small businesses to nationwide, multi-branch franchisors. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons VR Verified Reviewer Administrative Assistant > "Dynamic routing and measuring property options were enticing, and potentially useful (if the..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7130138) TB Tyler B. Manager > "Tech support is terrible, cant get ahold of account managers, New SA5 and new mobile live 2.0..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7147507) PM Pranjal M. Key Account Manager - Enterprises > "I liked that it is an all-in-one platform which offers features like scheduling, routing and..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677171) MS Missy S. Customer service representative > "Ie prepay letters not matching prepay amount, charging for each measuring license while also..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6719549) SS Shivam S. IT Consultant > "It helps run a business easily with tools for scheduling, payments, and marketing." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6706209) JO Jamie O. Customer Service Director > "What I like the least about Real Green is not being able to schedule one job over multiple days." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7089852) JS Jaden S. Office Manager > "What I like most is how it has helped our business grow and to schedule, invoice, and record..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677421) MN Mark N. President > "I had been holding out moving to SA5 for a year because I heard of these issues from a friend..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#SoftwareAdvice___7043117) PM Pranjal M. Key Account Manager - Enterprises > "Also, offers robust CRM features, and provides detailed analytics and reporting." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677171) GM Gary M. Office Support > "The only con that I can think of is that when it comes to the notes for techs and customers,..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676082) JA Jordan A. Owner > "SA5 give me access to everything needed to keep my business organized and keep my customers..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676083) BL Benjamin L. Owner > "Following this, I received a legal demand letter from the company's legal representation,..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7056600) TB Tyler B. Manager > "The SA4 and old mobile app was great simple and well run." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7147507) PM Pranjal M. Key Account Manager - Enterprises > "There are some sync issues occasionally and customization options are also limited as compared..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677171) NT Neil T. Owner > "I like the Routing, weather capture, and price chart features the best." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6546918) SB Stephanie B. VP office admin > "Having to add them into the service price and not being able to separate from check paying..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676172) CH Chris H. IT General Manager > "It’s ability to do all kinds of things and help automate our business as much as possible" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676106) JK Justin K. owner > "Cant send an estimate - very simply put you cannot send an email or text with an estimate." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6716013) KB Karli B. Office Manager > "Overall RealGreen has been exactly what we have needed and gave us the tools to move our..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676101) VR Verified Reviewer Administrative Assistant > "dollars spent, completely unable to use it. " [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7130138) SS Shivam S. IT Consultant > "It makes business tasks like scheduling and payments easier." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6706209) CC Chris C. Owner > "They constantly market additional services to us when the can’t really manage the services they..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#SoftwareAdvice___6595248) AR Aniston R. Customer Service > "It is simple to use and I feel like many people can get the hang of it." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7089854) SS Sophie S. CSR Lawn Care > "It makes out job difficult when experiencing outages or delays in updating." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6410062) AM Archie M. Senior technician > "How good the routing system is and how it saves me time when working" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677367) ES Erin S. Customer Service Representative > "It seems that there is some sort of outage about once per month, often lasting just a few..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6399693) AL Alexa L. Office manager > "That I can do everything almost in one platform. And if not, they partnered with some great..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6568100) WS WAYNE S. President > "The billing department will not return your calls on incorrect Bills" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6407057) MJ Matt J. VP of IT > "We’ve had some bumps in the road this last year, but are stabilizing the relationship." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6678957) VF Veronica F. office manager > "We have had a lot of outages/crashes this year that had caused our office a lot of catch up..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6443393) CC Chris C. Owner > "Real green is good for maintaining your customer base" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#SoftwareAdvice___6595248) AS Aubrey S. Account Manager > "Occasionally there are some glitches with information not saving." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6449284) JB Jeanie B. Office manager > "It has been great to work with this company, besides the bugs they seem to always want to help..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6719413) TB Tyler B. Manager > "Very frustrating for the outrageous price." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___7147507) BP Ben P. Owner > "The invoicing is nice and routing makes it easier then" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6545870) AV April V. Office Manager > "Sometimes it is frustrating to not know all of the ways I can use RG...I like to thoroughly..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6456062) ST Scott T. General Manager > "It's been good, we have really experimented with it on a couple of dummy accounts and found..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6378173) CK Coree K. Manager > "Too many windows to open for a simple task to be completed. " [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6443431) JM Josh M. Branch Manager > "Routing is great and helps get the right guys to the right place" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6569403) GP Gary P. President > "Once a check is mailed I don't see it clear for 10-16 days." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6451604) ZA Zach A. Service Manager > "I use it majority of the time on a computer, which is great." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6569291) SS Shivam S. IT Consultant > "Starting the system can be slow and tricky for new users." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6706209) VB Valerie B. Receptionist > "The gentlemen was professional and fixed the problem with my email swiftly." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6578189) MJ Matt J. VP of IT > "Data services are expensive and slow. " [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6678957) MB Matt B. Division Director > "Only using RealGreen for about a year and a half, I find the platform easy to use and customer..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676085) RM Reina M. Marketing Manager > "Sometimes tech support can be difficult to reach." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677499) LH Larry H. president > "we really love customer history able to route easily" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676278) JK Jamie K. manager > "Printing doesn't line up correctly on their own pre-printed forms, and does not look..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#SoftwareAdvice___6204242) AK Abhishek K. Manager > "This application this best and smooth running tool everything in one place best customer..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6845894) AL Alexa L. Office manager > "Sometimes tech-support cannot be very helpful" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6568100) CP Crystal P. Gm > "I’ve used it for over 10 years so I am able to navigate well" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676084) ML Michael L. Owner > "They basically stole $20,000 from me and could have cared less." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6528098) BO Bryanna O. Receptionist > "RealGreen is pretty much the backbone to our company." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6443280) NR Nathan R. Owner > "When problems arise, solutions are hard to find." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677341) DC Danielle C. Office Manager > "I like the simplicity of receiving answers to my problems." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6573892) JK Justin K. owner > "Very expensive CRM that cant do what a CRM should do:" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6716013) VB Valerie B. Receptionist > "The call for help was responded to in a timely manner." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6578189) AC Andy C. Director of Analytics > "Very long learning curve for new user bc it’s so non intuitive." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6543611) MS Missy S. Customer service representative > "Generally real green is very user friendly and works well for our company." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6719549) HL Hollis L. Owner Diagnostic Specialist > "The overall cost seems to outweigh the benefit." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676231) AL Ambir L. Sprinkler lead > "When you set up a customer or services, it’s easy to follow along with." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676099) BS Brandon S. Office Manager > "Some reports seem inaccurate" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6678221) CK Coree K. Manager > "Overall experience is good with RG. Wish there were just a few more options as stated before. " [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6443431) GP Gary P. President > "Payments take forever to post." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6451604) ES Erica S. Corporate Office Manager > "That I found something new from each class." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6678946) MC Michael C. Operations manager > "I haven't had anything that has kept me from being productive yet." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676094) VW Valentino W. Service Logistics > "Overall positive, very responsive, do wish responses were more timely." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676108) HL Hollis L. Owner Diagnostic Specialist > "It has honestly been a little frustrating through implementation but ha" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676231) GF Gisele F. Founder and Head of Brand > "RealGreen is cheap to subscribe and deploy" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6699468) BG Beverly G. Office Manager > "It's not "always" as user friendly as we would like on some things and cannot control a..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6180792) SS Shanoah S. Director of Administraion > "The new system is much more user friendly." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6456496) RV Rick V. President > "they never call back." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6569195) SG Shawn G. Owner > "I don’t use the software to its full potential yet but I appreciate it having expanded features..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6180828) JA Jesse A. Lawn Care Technician > "Mobile live shut downs are a pain!" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676107) DH Dave H. Owner > "Had a lot of features and would work well but only for specific industries and if company does..." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6063786) CB Clint B. Owner > "The refund problems." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6569413) BO Bryanna O. Receptionist > "RealGreen support team has been very helpful and knowledgeable." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6443280) CB Clint B. Owner > "The payment problems." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6569413) JA Jesse A. Lawn Care Technician > "Great tech support and awesome speakers." [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6676107) EG Eric G. CSR data entry > "Love the system but not your support team" [See full review](https://www.capterra.com/p/78106/Service-Assistant/#Capterra___6677219) [View Reviews](https://www.capterra.com/p/78106/Service-Assistant/reviews/) JM Jason M. Sales Representative > "It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7159555) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) BS Billy S. Replacement Sales Rep > "The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7150024) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) NB Nate B. Salesman > "The UI changes frequently so sometimes it can be hard to find past recordings." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140222) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) VR Verified Reviewer Owner > "Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7119586) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JB Joseph B. Inside sales agent > "The crm I’m using tends to be quite buggy so I doubt this is a rilla issue." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) JB Joseph B. Inside sales agent > "We don’t need to do call reviews at all." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) VR Verified Reviewer Sales Rep > "Sometimes it just doesn't get reality." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7177034) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) CR Clemens R. Partner > "The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6569695) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) GF Garrett F. Online Sales Specialist > "The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7153234) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) TL Thomas L. New Home Consultant > "I was skeptical at first, but we sales professionals need to stay professional and Rilla is a great tool for checking yourself regularly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) MD Matthew D. Sales Rep > "The call quality and feedback is really spot on, and helpful to see what I missed or did really well at." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) MD Matthew D. Sales Rep > "Helps you stay the course, become disciplined and consistent, and find areas of improvement." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) TS Trevor S. Service technician > "Rilla is a good tool to improve call quality for customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) BC Bridgette C. Office Manager > "Rilla has provided us with a way to provide one on one training and ridealong capability without having to spend an entire day to be there." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6607728) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) AJ Anthony J. Sales Consultant > "This platform also makes it easy so I don’t have to have my face crammed in a notebook while with my customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7011757) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) GC Geoff C. Service Manager > "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) CS Christian S. Service Manager > "The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140164) KK Kristie K. Water Technician > "Getting signed out and having issues being able to sign back in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6565427) JZ Jim Z. Management > "I appreciate the opportunity to share with the team on how to improve our lives!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075106) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 3.90 (148) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.81 (361) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features RealGreen Top features 43/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/78106/Service-Assistant/#features) Rilla 35/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition No recognitions have been awarded to RealGreen No recognitions have been awarded to Rilla ### Deployment & support RealGreen Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details RealGreen - By WorkWave - Located in United States - Founded in 1984 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $199/month Price $39/month 3.9 Features 4.3 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/78106-127994/Service-Assistant-vs-Jobber) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla) [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [SortScape](https://www.capterra.com/p/147236/SortScape/)[4.92 (109)](https://www.capterra.com/p/147236/SortScape/reviews/) $199/month Price $11/month 3.9 Features 4.7 3.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/78106-147236/Service-Assistant-vs-SortScape) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.71 (221)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Contact vendor for pricing Price $40/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/198507-10016798/Talkatoo-vs-Rilla) [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [Crew Control](https://www.capterra.com/p/183299/Crew-Control/)[4.81 (100)](https://www.capterra.com/p/183299/Crew-Control/reviews/) $199/month Price $39/month 3.9 Features 4.6 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/78106-183299/Service-Assistant-vs-Crew-Control) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-10016798/Gong-io-vs-Rilla) [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [LawnPro](https://www.capterra.com/p/105508/LawnPro/)[4.63 (188)](https://www.capterra.com/p/105508/LawnPro/reviews/) $199/month Price $39/month 3.9 Features 4.5 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/78106-105508/Service-Assistant-vs-LawnPro) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Contact vendor for pricing Price $8.33/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/251933-10016798/Transkriptor-vs-Rilla) [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[4.08 (139)](https://www.capterra.com/p/122075/Service-Autopilot/reviews/) $199/month Price $49/month 3.9 Features 4.0 3.9 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/78106-122075/Service-Assistant-vs-Service-Autopilot) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-10016798/Connecteam-vs-Rilla) [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.90 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) vs [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) $199/month Price $79/month 3.9 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/78106-140363/Service-Assistant-vs-HouseCall-Pro) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-10016798/Jobber-vs-Rilla)