RealGreen vs Fieldwork: Which is a better fit?

Having the ability for clients to log into their account and make billing changes helps the office staff greatly. Using tablets in the field is a great advantage as well.

What I am quite disappointed in is the switch to online hosted software run by Real Green. They are pushing companies to use their online software at a ridiculous cost.

I love that it is internet based and I am able to log in anywhere. The functionality is a big improvement over the SA4 version.

The only trouble I have is the few times a week when I use it on my phone which can be difficult at times.

Most of us like the fact we can see a good bit of the customers account information from the Customer Details screen without having to hop from tab to tab like in SA4.

Many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have.

How easy it is to navigate the system, easy to setup accounts and take payment. I love how easy it is to communicate across the board with employees.

It seems to me that RG is working awful hard on trying to stretch beyond their wheel-house.

This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.

Integrations was difficult due to our former software being unable to provide us the required information.

CSR is fantastic and wonderful at providing fast answers to all of my questions and provides an email review so I can circle back and review in the future.

My only regret was waiting so long before actually switching over.

Software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything.

I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day.

The program is easy to use and gives the customers the portal to review there account and previous service reports. We worked with [SENSITIVE CONTENT] to assist onboarding and she was terrific.

I took my wife out to a job, showed her how to use it and she was barcode scanning in just a minute. My other software was hard to teach techs how to use and cumbersome to carry.