# Compare SmartDraw vs draw.io 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SmartDraw and draw.io based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/78945-166985/SmartDraw-vs-draw-io

---

# SmartDraw vs draw.io Features and Cost Comparison

Last updated March 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartDrawdraw.io2/4 selected

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.2 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.6 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

[## SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.2 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

Starting Price

$7.95/month

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

MB

Based on [141 reviews](#user-reviews)

Positive

120

Neutral

11

Negative

10

[## draw.io](https://www.capterra.com/p/166985/draw-io/)[4.6 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

Starting Price

€5.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [771 reviews](#user-reviews)

Positive

737

Neutral

31

Negative

3

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## Summary

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Features in Diagram Software

Best performer

37 / 42

Only SmartDraw

-   Access Controls/Permissions
-   API
-   Chat/Messaging

14 / 42

User satisfaction

User satisfaction

4.2

User reviews[141](https://www.capterra.com/p/78945/SmartDraw/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.9

Customer support

4.1

User satisfaction

4.6

User reviews[771](https://www.capterra.com/p/166985/draw-io/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.2

Price starts from

Price starts from

$7.95Flat Rate, Per Month

-   Free version
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€5Per Month

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Best for

Best for

SmartDraw makes professional drawings and diagrams accessible to everyone without complexity. Get floor-planning tools, traditional diagrams, and data integrations.

Best for

Designed for developers, IT, network admins, designers and process analysts, it is a web-based tool that helps create, publish and share diagrams in various formats.

## User reviews

Pros & cons

MB

Michael B.

Lieutenant - Technical Support

> "The ability to utilize layers and various templates has been helpful with the extra benefit of existing icon libraries for various project..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7103796)

SS

Savya S.

Manager

> "One of the main drawbacks of SmartDraw is that it lacks the advanced drafting and engineering capabilities available in AutoCAD. While..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7109572)

TW

Taylin W.

Project Manager

> "The customer support is extremely helpful as well, we had new team members join and we were able to schedule a tutorial with the Smart..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7101507)

CL

Cristina L.

Healthcare Specialist

> "Limited advanced design tools, mostly 2D (weak 3D), not ideal for complex architecture or engineering work, fewer collaboration features..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112369)

JD

Jone D.

Assistant Director of Human Resources

> "Having a responsive and knowledgeable Customer Success Manager made the onboarding process smooth and ensured we were able to fully..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272)

MS

Margaret S.

Teacher

> "Also, students can access, edit, and delete other student's projects, which is extremely problematic."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110301)

NR

Nicolas R.

Procurement Manager - CAD Drafter

> "Would certainly recommend to anyone who does not need/want the massive feature list and menu diving of AutoCad, but still want their..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120257)

JH

Jensen H.

Crime scene technician

> "Searching for things is really frustrating, especially how you can simply change a word to plural and get an entire new set of symbols."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7102644)

ME

Michael E.

Instructor

> "I was able to easily create the diagram and find the icons that were perfect for my purposes."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449)

NR

Nicolas R.

Procurement Manager - CAD Drafter

> "I quickly realized the snap function does not work well on a laptop screen but fine on a bigger monitor"

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120257)

CL

Cristina L.

Healthcare Specialist

> "It’s easy to pick up and great for quickly putting together diagrams or simple floor plan layouts without having to dive into more complex..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112369)

ME

Michael E.

Instructor

> "So far, I haven't found anything significantly lacking in SmartDraw. If I do find something that I don't like as I continue to use the..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449)

IA

Isaac A.

Product Dev

> "SmartDraw provides an easy to view planner that can be learned and implemented within minutes of signing in."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294)

LF

Larry F.

Assistant Manager

> "Applying text seemed rickety… Not sure I ever figured out the best way to do it. "

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110256)

ME

Michael E.

Instructor

> "SmartDraw anticipated the features I needed, which helped reduce the time I spent completing my project."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449)

Neil R.

Partner

> "Extremely frustrating: it has the feel of a very old software system that has been inadequately updated."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7073764)

DP

Dylan P.

Mechanical Engineer

> "I can work through a schematic layout much quicker than I could in Visio."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112010)

WC

Wiiliam C.

District Sales Manager

> "Have over 500+ customers ready to sign up at $15 a month, and they still refuse to budge."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___7004796)

JH

Jensen H.

Crime scene technician

> "Latest update provides even more customizable options."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7102644)

IA

Isaac A.

Product Dev

> "unfortunately i would like to see more users for the base package"

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294)

IA

Isaac A.

Product Dev

> "This has kept our team task oriented through clear visual assignment management."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294)

LR

Lizzy R.

Department Administrator

> "It does not actually feel like a free trial if you can't access the files you create."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___6663090)

LF

Larry F.

Assistant Manager

> "Haven’t used it much but It met my immediate needs of needing a drawing tool over the weekend. "

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110256)

TK

Takuji K.

Director

> "Furthermore I tried to sign in, figuring I could at least save it online to show my builder the plans and got notified that my trial had..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948)

EG

Erica G.

buyer

> "it was a great experience, i recommend this program for people who need to make layouts and floor plans"

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7100711)

TK

Takuji K.

Director

> "It's super underhanded and sneaky the way they try to get people to pay for their software, as a result, if ever I need any design..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948)

AREA

Ann Rusin-Egnor A.

Professor

> "It is a great program to use for our crime scene investigations classes. "

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7103194)

TK

Takuji K.

Director

> "As soon as I finished the drawing I couldn't export, share or print without purchasing."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948)

KS

Kevin S.

COO

> "Would definitely recommend this tool for home remodeling projects!"

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7111547)

KS

Keith S.

Individual

> "I tried this for a home project, using the free trial, but you don't find out until you're done that you can't print or export under "free..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___3790615)

JD

Jone D.

Assistant Director of Human Resources

> "for her outstanding support as a Sr. Customer Success Manager at SmartDraw."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272)

VS

Vikram S.

Junior Superintendent

> "One potential drawback of SmartDraw is that it may not be suitable for all types of users, particularly those who require more advanced..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4619827)

JK

John K.

Territory Manager

> "Very easy to understand and minimal time to create renderings."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7114103)

HM

Hugh M.

director

> "I dislike the cost of Smartdraw. "

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4868705)

EG

Erica G.

buyer

> "very easy to navigate and create a detailed floor plan."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7100711)

TI

Todd I.

Business Manager

> "They didn't limit the software, they locked you out and away from your work. "

[See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___3796778)

JD

Jone D.

Assistant Director of Human Resources

> "Additionally, the customer support has been exceptional."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272)

MS

Mark S.

Building manager

> "In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668)

JD

Jone D.

Assistant Director of Human Resources

> "What I liked most about SmartDraw is how user-friendly and efficient the platform is."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272)

MF

Mikos F.

Facility Engineer

> "Symbols are difficult to use, lacking functional attachment points. But the show-stopper is that, at least in this release, the software..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2812778)

NLAL

NANCY LEE-ANN L.

Owner

> "Pretty Easy to figure out without support, but support was there when I needed it."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7111038)

MS

Mark S.

Building manager

> "The last time I sent a bug report in, I included step by step instructions for reproducing the bug."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668)

EG

Erica G.

buyer

> "the program is easy to use and follow."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7100711)

MS

Mark S.

Building manager

> "In particular, things often move when they shouldn't, and saving your work never works like you expect it to."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668)

JR

Joe R.

Area Director

> "Pricing is extremely fair."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112774)

AM

Adam M.

IT Manager

> "I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2413354)

TC

Tara C.

Researcher's

> "The most impactful features of SmartDraw include an extensive library of templates and shapes, drag-and-drop editing, real-time..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4553024)

RA

Roberto A.

IT Manager

> "I installed the 2020 version a couple of months ago but opening old files was particularly slow."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2632785)

VS

Vikram S.

Junior Superintendent

> "SmartDraw also offers a wide range of templates and symbols to choose from, making it easy to create custom diagrams and charts that suit..."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4619827)

MS

Mark S.

Building manager

> "Easily the most frustrating software that I have to use."

[See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668)

[View Reviews](https://www.capterra.com/p/78945/SmartDraw/reviews/)

VR

Verified Reviewer

Sr. Solutions Architect

> "draw.io is my default tool for creating diagrams for professional projects. While there aren't any super premium features, It's totally free..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6800429)

DS

Darren S.

Product Owner

> "I keep coming back to draw.io as the alternatives have not been able to convince me to switch."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7065960)

Hein Htet Z.

Network Engineer

> "It's a powerful and flexible tool for creating network diagrams, technical visuals."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6773054)

VR

Verified Reviewer

Sr. Solutions Architect

> "It's not as convenient as other diagramming tools, although you can share the cloud files. "

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6800429)

SM

Shreyash M.

Manager

> "It has all shapes you would need to create system designs and flow shafts pretty easily"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774)

PKM

Parveen Kaur M.

Student

> "Additionally, having to save the file to your PC before starting can be inconvenient, especially if you decide to switch templates mid-way."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417)

PKM

Parveen Kaur M.

Student

> "Draw.io offers some solid templates for beginners, making it a decent choice for simple diagramming."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417)

KW

Ketmanto W.

Application Support Engineer I

> "Sometimes, the icons appear outdated."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7061167)

JO

Joshua O.

Infrastructure Engineer

> "One of the most amazing things is that you can export as a PDF for presentation purposes for free."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6375517)

SM

Shreyash M.

Manager

> "Sometimes moving an item derails all arrows"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774)

David P.

Director

> "The immediate thing that was enjoyed within draw.io is the templates and selection of icons, later I found I could also search the icons with..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5021446)

Richard B.

Managing Director

> "Hard to see a con in this tool to be honest."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7034777)

BC

Bernie C.

CEO

> "It is also much more customizable in the user interface as well."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6789619)

AS

Alejandra S.

Student

> "The user interface of diagrams.net can be overwhelming at first because it can be a bit counterintuitive in terms of user-friendliness, as..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4754566)

Evgeni K.

ServiceNow Developer

> "Draw.io provides an intuitive, user-friendly and drag-and-drop interface, no account required, supports a wide range of charts, diagrams, etc."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6096655)

Sunitha H.

NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR

> "For example, when creating complex diagrams, elements often overlap with each other which can make selecting the desired elements difficult."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4832987)

BC

Bernie C.

CEO

> "It is free and open-source and is quite powerful compared to its paid counterparts."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6789619)

CS

Chitrang S.

Software Engineer

> "Also, customizations lack some advanced features which are sometimes required to explain high-end designs."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4712790)

AS

Alejandra S.

Student

> "Overall, the customization options in diagrams.net enable users to create diagrams that are visually appealing, easy to read, and tailored to..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4754566)

JL

Jaimy L.

Data Scientist

> "Sometimes I forget to save my work, and since it's a webtool, if you leave then the work is simply gone."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6109638)

CS

Chitrang S.

Software Engineer

> "The best feature is the Drag and Drop, which allows you to choose from most commonly used shapes and designs."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4712790)

BR

Bishrut R.

Junior Software Engineer

> "The thing that I liked least about diagrams.net is as follows,- There are few shapes available, and the UI appears to be difficult to navigate..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4144230)

MH

Molly H.

Software Engineer

> "Comes with lots of symbols pre-integrated into the tool (AWS service Logos) which make it very quick and easy to create an AWS architecture..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6043340)

Haniel L.

Software development Engineer II

> "Compared to similar tools in the segment, it lacks some critical features like import from excel/cloud save that are stopping me from..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3496590)

SM

Shreyash M.

Manager

> "Simple, effective and has all most of the basics narrowed down."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774)

Suyogya G.

General Manager

> "The fact that draw.io does not have a lot of templates is something that I don't like."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4972927)

VR

Verified Reviewer

Full Stack Developer

> "Draw.io is very intuitive, so anyone with any experience can start to use it from the first day, besides it offers a lot of useful tools that..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4859173)

PP

Paul P.

Solutions Architect

> "Have to take your time with the presentation - not as nice looking diagrams by default.."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6078818)

NB

Nishant B.

Low Code Executive

> "I have had a good experience using draw.io, and I have been able to create quite a lot of flowcharts for business processes at my organization..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4957620)

Geraldo Gana A.

Administrativo

> "Limited Integrations: Although the software has many integrations, the available integrations do not meet all my needs in some cases."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4567292)

PK

Pranav K.

Senior Consultant Development

> "Draw.io comes with alot of icons and tools that helps to build complex flow diagram easily."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4856213)

TM

Tomas M.

CTO

> "the delay when multiple users edit the same diagram, is complicated to use that way and you end up collaborating in different time frames"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4377435)

Dylan C.

Software Developer

> "I love that draw.io can be used entirely for free, there are no diagram types nor crucial diagramming features that are locked behind a paywall."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6103720)

VR

Verified Reviewer

Industry Principal Consultant

> "Diagrams.net does not provide any cloud based storage solutions to store the flowcharts and processes."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3500902)

AK

Alex K.

Owner

> "It allows me to attach drawings to projects in my custom built app."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4974535)

TF

Tom F.

CEO

> "The desktop apps sometimes feel a little weird."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4813635)

Dylan C.

Software Developer

> "Nothing is locked behind proprietary formats, or predatory pricing. If you want the more enterprise features to collaborate with bigger teams,..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6103720)

VR

Verified Reviewer

Student

> "Although it's interface it's good, sometimes and specially for big diagrams it gets in the way of making the diagram and hard to see the actual..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3718515)

JA

Jenny A.

Manager, Online Learning

> "Great features that fit the majority of my use cases."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6660900)

Víctor P.

Director de software

> "I think it lacks more collaborative tools in order to be able to work together in the same diagram as, for example, Miro."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3445033)

VR

Verified Reviewer

Individual Contributer

> "Excellent sketch and design product."

[See full review](https://www.capterra.com/p/166985/draw-io/#GetApp___7007187)

VR

Verified Reviewer

Business Consultant

> "You’re not going to impress your clients with anything fancy."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5035532)

JA

Jenny A.

Manager, Online Learning

> "Great set of free shapes and icons."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6660900)

CK

Chetan K.

Consultant

> "Export of documents in non native formats messes up the formatting"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3446616)

KJ

Kondal J.

System Engineer

> "Online diagram tool for creating diagrams and process flow to get a better visual understanding."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4787427)

PS

Pallav S.

Software Developer

> "Not provide auto save functionality, some shapes are missing."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3474951)

Suyogya G.

General Manager

> "One of the best features about draw.io is it's drag and drop feature which comes in handy all the time."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4972927)

PK

Praveen K.

Senior Engineer

> "The saving of diagram to google drive does not work smoothly every time."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3506725)

DY

Dominic Y.

IT Manager

> "A lightweight and straight forward tool to quickly and processionally create amazon diagrams and flowcharts "

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4790055)

VR

Verified Reviewer

COO

> "The quality is also quite low and it does not look very professional to use it in presentations."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4612114)

JK

Jothika K.

RPA Developer

> "It allows us to save instantly and also, we can connect it with many applications."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4776477)

VR

Verified Reviewer

Student

> "It provides third-party integrations. Although I find it isn't the best software for very basic drawing needs like basic shapes and paint-work."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2842751)

PK

Pranav K.

Senior Consultant Development

> "It has very good integration with AWS services icons that really really helpful to build cloud architecture diagrams."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4856213)

LS

Lee S.

Visualisation Lead

> "my overall experience with diagrams is that i cannot ever imagine going back to doing this manually or using any other software for the job."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3598368)

Harsh D.

Researcher

> "I love the ease of accessing different shapes and using various connectors to create appealing diagrams."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4882414)

Christian K.

Programmer Analyst

> "Some of the object styles make it hard to read text, could be more adaptive for text color when changing the fill color of things."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3436553)

AW

Andualem W.

Researcher

> "Flexibility and accessibility: I find that diagrams.net is a flexible and accessible tool, as it can be used on a range of devices and..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4444630)

AJ

Arnaud J.

Computer Engineering student

> "The way saving and loading files works can be tedious."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3846340)

Mehr U.

Student

> "Not only has it saved me a lot of time and effort when it comes to creating diagrams and charts for my assignments, but it has also proven to..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4414785)

RP

Rastislav P.

Programmer

> "I was not able to save my own scratchpad (tried on different computers and different browsers, not working at none of them)"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2789146)

PKM

Parveen Kaur M.

Student

> "This tool is functional, but I would recommend other options for a smoother experience."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417)

VR

Verified Reviewer

Software Developer

> "The collaboration could use more features as it is extremely hard for people to work on the same diagram at the same time due to the delays, so..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286)

CM

Camila M.

Product Operations

> "It is a platform that works very well for designing flows and diagrams, we use it a lot because it allows integration with a tool that we use..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4614870)

Gamidu W.

Senior Digital Marketing Associate

> "It's a bit slow in the web application compared to the Windows application and it makes the user experience a bit laggy."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2802718)

Yash S.

Software engineer

> "It's very useful for creating entity relationship diagrams for databases, and also helps in creating high level design of systems through the..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4618191)

VR

Verified Reviewer

Student

> "Offline feature is not the best since it still requires an internet connection to start working or save your project."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2842751)

Sunitha H.

NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR

> "It has a drag & drop feature that makes it easy to work with and manipulate different shapes and lines."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4832987)

CM

Camila M.

Product Operations

> "I think that the interface is sometimes not so easy to use, it could be better developed."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4614870)

SL

Stefan L.

Sales Manager

> "The drag and drop feature really makes creating diagrams quick and simple"

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6002496)

BH

Brian H.

Software Engineer

> "The lack of sharing and collaboration is disappointing but certainly not essential. "

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3952431)

Onur P.

Co-Founder

> "Draw.io really helps me to understand and explain the workflow to other colleagues."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4956423)

VR

Verified Reviewer

Software Developer

> "It doesn't stick to the UML rules so if you did something wrong you'd never know but that comes at the cost of support for multiple types of..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286)

Mark B.

Project Management

> "Working on the same screen with my teammates provides both speed and convenience."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5014074)

VR

Verified Reviewer

Software Developer

> "Other than that, the diagrams don't carry the professional look and feel that applications like Visual Paradigm provide."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286)

Mark B.

Project Management

> "Draw.io is a gem when it comes to creating diagrams and flowcharts."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5014074)

VR

Verified Reviewer

Team Captain

> "I didnt like how many times i could not make the diagrams look the way i wanted to look even if it was possible on other tools."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3260351)

Daniel Francisco R.

Coordinador de mesa

> "This platform is very versatile and helps a lot when you want to make flowcharts of the jobs of a company. Because it has all the tools needed..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3699758)

Simisara J.

Project Coordinator and Analyst

> "It lacks the ability to fix the arrows or connectors to a single component, which is really annoying as it breaks the diagram when a component..."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2530710)

AS

Alejandra S.

Student

> "diagrams.net is ease of use, its flexibility, and its wide range of customization options."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4754566)

SK

Shaharyar K.

Research Scientist

> "I also find that it is not easy to programmatically make changes to diagrams created inside diagrams.net."

[See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3325958)

[View Reviews](https://www.capterra.com/p/166985/draw-io/reviews/)

## User interface

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)

4.18 (141)

[draw.io](https://www.capterra.com/p/166985/draw-io/)

4.56 (771)

### Features

SmartDraw

Top features

37/42

-   Access Controls/Permissions
-   AI Copilot
-   API
-   Auto Update
-   Brainstorming
-   Chat/Messaging
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Design Management
-   Document Embedding
-   Document Storage
-   Drag & Drop
-   File Management
-   File Sharing
-   Flowchart
-   Freehand Sketch
-   Gantt/Timeline View
-   Generative AI
-   Graphical Data Presentation
-   Graphical Workflow Editor
-   Image Library
-   Mind Maps
-   Multi-Language
-   Network Diagram
-   Organizational Charting
-   Project Planning
-   Real-Time Data
-   Real-Time Updates
-   Single Sign On
-   SSL Security
-   Strategic Planning
-   Task Management
-   Templates
-   Third-Party Integrations
-   Version Control
-   Whiteboard
-   Wiki
-   Workflow Management

[See all features](https://www.capterra.com/p/78945/SmartDraw/#features)

draw.io

14/42

-   Access Controls/Permissions
-   AI Copilot
-   API
-   Auto Update
-   Brainstorming
-   Chat/Messaging
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Design Management
-   Document Embedding
-   Document Storage
-   Drag & Drop
-   File Management
-   File Sharing
-   Flowchart
-   Freehand Sketch
-   Gantt/Timeline View
-   Generative AI
-   Graphical Data Presentation
-   Graphical Workflow Editor
-   Image Library
-   Mind Maps
-   Multi-Language
-   Network Diagram
-   Organizational Charting
-   Project Planning
-   Real-Time Data
-   Real-Time Updates
-   Single Sign On
-   SSL Security
-   Strategic Planning
-   Task Management
-   Templates
-   Third-Party Integrations
-   Version Control
-   Whiteboard
-   Wiki
-   Workflow Management

[See all features](https://www.capterra.com/p/166985/draw-io/#features)

### Recognition

No recognitions have been awarded to SmartDraw

No recognitions have been awarded to draw.io

### Deployment & support

SmartDraw

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

draw.io

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SmartDraw

-   By SmartDraw
-   Located in United States
-   Founded in 1994

draw.io

-   By JGraph
-   Located in United Kingdom
-   Founded in 2000

## Popular Comparisons

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

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4.1

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[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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4.5

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[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

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$250/month

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4.1

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[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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€5/month

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$5/month

4.4

Features

4.4

4.5

Ease of Use

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[View full comparison](https://www.capterra.com/compare/166985-201133/draw-io-vs-Visio)

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

[SketchUp](https://www.capterra.com/p/211798/SketchUp/)[4.49 (1,046)](https://www.capterra.com/p/211798/SketchUp/reviews/)

$7.95/month

Price

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4.1

Features

4.3

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/78945-211798/SmartDraw-vs-SketchUp)

[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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€5/month

Price

$9/month

4.4

Features

4.4

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/146136-166985/Lucidchart-vs-draw-io)

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

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$7.95/month

Price

$365/month

4.1

Features

4.6

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/78945-265023/SmartDraw-vs-Revit)

[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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€5/month

Price

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4.4

Features

4.6

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/128955-166985/Miro-vs-draw-io)

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

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$7.95/month

Price

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4.1

Features

4.3

4.1

Ease of Use

4.6

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[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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€5/month

Price

$11.5/month

4.4

Features

4.4

4.5

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[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.18 (141)](https://www.capterra.com/p/78945/SmartDraw/reviews/)

vs

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$7.95/month

Price

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4.1

Features

4.6

4.1

Ease of Use

4.5

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[draw.io](https://www.capterra.com/p/166985/draw-io/)[4.56 (771)](https://www.capterra.com/p/166985/draw-io/reviews/)

vs

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Features

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4.5

Ease of Use

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