# Compare SmartDraw vs draw.io 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SmartDraw and draw.io based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/78945-166985/SmartDraw-vs-draw-io --- # SmartDraw vs draw.io Features and Cost Comparison Last updated May 5th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartDrawdraw.io2/4 selected [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.2 (152)](https://www.capterra.com/p/78945/SmartDraw/reviews/) [draw.io](https://www.capterra.com/p/166985/draw-io/)[4.6 (771)](https://www.capterra.com/p/166985/draw-io/reviews/) [## SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[4.2 (152)](https://www.capterra.com/p/78945/SmartDraw/reviews/) Starting Price $7.95/month Value-for-Money 4 Functionality 4.2 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment MS MO Based on [152 reviews](#user-reviews) Positive 131 Neutral 11 Negative 10 [## draw.io](https://www.capterra.com/p/166985/draw-io/)[4.6 (771)](https://www.capterra.com/p/166985/draw-io/reviews/) Starting Price €5.00/month Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [771 reviews](#user-reviews) Positive 737 Neutral 31 Negative 3 ## Not a match? 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Get floor-planning tools, traditional diagrams, and data integrations. Best for Designed for developers, IT, network admins, designers and process analysts, it is a web-based tool that helps create, publish and share diagrams in various formats. ## User reviews Pros & cons MS Meg S. Retiree > "The tools are similar to other drawing and design software, which I am familiar with, so learning how to design a accurate floor plan, add..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7134265) SS Savya S. Manager > "One of the main drawbacks of SmartDraw is that it lacks the advanced drafting and engineering capabilities available in AutoCAD. While..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7109572) MO Mario O. Safety Manager > "I used it to do floor plans and emergency exit plans, love the end product, helped us meet state, city and county requirements for..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7125757) CL Cristina L. Healthcare Specialist > "Limited advanced design tools, mostly 2D (weak 3D), not ideal for complex architecture or engineering work, fewer collaboration features..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112369) MB Michael B. Lieutenant - Technical Support > "The ability to utilize layers and various templates has been helpful with the extra benefit of existing icon libraries for various project..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7103796) MS Margaret S. Teacher > "Also, students can access, edit, and delete other student's projects, which is extremely problematic." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110301) TW Taylin W. Project Manager > "The customer support is extremely helpful as well, we had new team members join and we were able to schedule a tutorial with the Smart Draw..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7101507) JH Jensen H. Crime scene technician > "Searching for things is really frustrating, especially how you can simply change a word to plural and get an entire new set of symbols." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7102644) JD Jone D. Assistant Director of Human Resources > "Having a responsive and knowledgeable Customer Success Manager made the onboarding process smooth and ensured we were able to fully utilize..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272) NR Nicolas R. Procurement Manager - CAD Drafter > "I quickly realized the snap function does not work well on a laptop screen but fine on a bigger monitor" [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120257) NR Nicolas R. Procurement Manager - CAD Drafter > "Would certainly recommend to anyone who does not need/want the massive feature list and menu diving of AutoCad, but still want their..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120257) ME Michael E. Instructor > "So far, I haven't found anything significantly lacking in SmartDraw. If I do find something that I don't like as I continue to use the..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449) ME Michael E. Instructor > "I was able to easily create the diagram and find the icons that were perfect for my purposes." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449) LF Larry F. Assistant Manager > "Applying text seemed rickety… Not sure I ever figured out the best way to do it. " [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110256) CL Cristina L. Healthcare Specialist > "It’s easy to pick up and great for quickly putting together diagrams or simple floor plan layouts without having to dive into more complex..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112369) Neil R. Partner > "Extremely frustrating: it has the feel of a very old software system that has been inadequately updated." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7073764) IA Isaac A. Product Dev > "SmartDraw provides an easy to view planner that can be learned and implemented within minutes of signing in." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294) WC Wiiliam C. District Sales Manager > "Have over 500+ customers ready to sign up at $15 a month, and they still refuse to budge." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___7004796) ME Michael E. Instructor > "SmartDraw anticipated the features I needed, which helped reduce the time I spent completing my project." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110449) IA Isaac A. Product Dev > "unfortunately i would like to see more users for the base package" [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294) DP Dylan P. Mechanical Engineer > "I can work through a schematic layout much quicker than I could in Visio." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7112010) LR Lizzy R. Department Administrator > "It does not actually feel like a free trial if you can't access the files you create." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___6663090) NR Nicole R. Owner > "After trying out several types of programs to create a basic floor plan for my storefront I discovered SmartDraw and fell in love with how..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7130124) TK Takuji K. Director > "Furthermore I tried to sign in, figuring I could at least save it online to show my builder the plans and got notified that my trial had now..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948) JH Jensen H. Crime scene technician > "Latest update provides even more customizable options." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7102644) TK Takuji K. Director > "It's super underhanded and sneaky the way they try to get people to pay for their software, as a result, if ever I need any design software,..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948) IA Isaac A. Product Dev > "This has kept our team task oriented through clear visual assignment management." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7113294) TK Takuji K. Director > "As soon as I finished the drawing I couldn't export, share or print without purchasing." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___4843948) LF Larry F. Assistant Manager > "Haven’t used it much but It met my immediate needs of needing a drawing tool over the weekend. " [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7110256) KS Keith S. Individual > "I tried this for a home project, using the free trial, but you don't find out until you're done that you can't print or export under "free..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___3790615) AY Ariya Y. territory manager > "Being able to show a layout instead of just explaining it is awesome." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7122605) VS Vikram S. Junior Superintendent > "One potential drawback of SmartDraw is that it may not be suitable for all types of users, particularly those who require more advanced..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4619827) EG Erica G. buyer > "it was a great experience, i recommend this program for people who need to make layouts and floor plans" [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7100711) HM Hugh M. director > "I dislike the cost of Smartdraw. " [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___4868705) AREA Ann Rusin-Egnor A. Professor > "It is a great program to use for our crime scene investigations classes. " [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7103194) TI Todd I. Business Manager > "They didn't limit the software, they locked you out and away from your work. " [See full review](https://www.capterra.com/p/78945/SmartDraw/#SoftwareAdvice___3796778) GS Gina S. Teacher > "The desktop looks like other programs they use which makes it really easy for them." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7123013) AM Adam M. IT Manager > "I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2413354) KS Kevin S. COO > "Would definitely recommend this tool for home remodeling projects!" [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7111547) MS Mark S. Building manager > "In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is lost." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668) GH Gerald H. Owner > "All of it was intuitive without needing a broad tutorial to use." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7134208) MF Mikos F. Facility Engineer > "Symbols are difficult to use, lacking functional attachment points. But the show-stopper is that, at least in this release, the software is..." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2812778) JD Jone D. Assistant Director of Human Resources > "for her outstanding support as a Sr. Customer Success Manager at SmartDraw." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7120272) MS Mark S. Building manager > "The last time I sent a bug report in, I included step by step instructions for reproducing the bug." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668) JK John K. Territory Manager > "Very easy to understand and minimal time to create renderings." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7114103) RA Roberto A. IT Manager > "I installed the 2020 version a couple of months ago but opening old files was particularly slow." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2632785) EG Erica G. buyer > "very easy to navigate and create a detailed floor plan." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7100711) MS Mark S. Building manager > "In particular, things often move when they shouldn't, and saving your work never works like you expect it to." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668) MS Meg S. Retiree > "You can share your project easily." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___7134265) MS Mark S. Building manager > "Easily the most frustrating software that I have to use." [See full review](https://www.capterra.com/p/78945/SmartDraw/#Capterra___2798668) [View Reviews](https://www.capterra.com/p/78945/SmartDraw/reviews/) VR Verified Reviewer Sr. Solutions Architect > "draw.io is my default tool for creating diagrams for professional projects. While there aren't any super premium features, It's totally free and comes..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6800429) DS Darren S. Product Owner > "I keep coming back to draw.io as the alternatives have not been able to convince me to switch." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7065960) SM Shreyash M. Manager > "It has all shapes you would need to create system designs and flow shafts pretty easily" [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774) PKM Parveen Kaur M. Student > "Additionally, having to save the file to your PC before starting can be inconvenient, especially if you decide to switch templates mid-way." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417) PKM Parveen Kaur M. Student > "Draw.io offers some solid templates for beginners, making it a decent choice for simple diagramming." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417) KW Ketmanto W. Application Support Engineer I > "Sometimes, the icons appear outdated." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7061167) Hein Htet Z. Network Engineer > "It's a powerful and flexible tool for creating network diagrams, technical visuals." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6773054) SM Shreyash M. Manager > "Sometimes moving an item derails all arrows" [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774) JO Joshua O. Infrastructure Engineer > "One of the most amazing things is that you can export as a PDF for presentation purposes for free." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6375517) VR Verified Reviewer Sr. Solutions Architect > "It's not as convenient as other diagramming tools, although you can share the cloud files. " [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6800429) David P. Director > "The immediate thing that was enjoyed within draw.io is the templates and selection of icons, later I found I could also search the icons with key words,..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5021446) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "For example, when creating complex diagrams, elements often overlap with each other which can make selecting the desired elements difficult." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4832987) Evgeni K. ServiceNow Developer > "Draw.io provides an intuitive, user-friendly and drag-and-drop interface, no account required, supports a wide range of charts, diagrams, etc." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6096655) Richard B. Managing Director > "Hard to see a con in this tool to be honest." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___7034777) MH Molly H. Software Engineer > "Comes with lots of symbols pre-integrated into the tool (AWS service Logos) which make it very quick and easy to create an AWS architecture diagram." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6043340) JL Jaimy L. Data Scientist > "Sometimes I forget to save my work, and since it's a webtool, if you leave then the work is simply gone." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6109638) SM Shreyash M. Manager > "Simple, effective and has all most of the basics narrowed down." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6880774) BR Bishrut R. Junior Software Engineer > "The thing that I liked least about diagrams.net is as follows,- There are few shapes available, and the UI appears to be difficult to navigate sometimes..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4144230) VR Verified Reviewer Full Stack Developer > "Draw.io is very intuitive, so anyone with any experience can start to use it from the first day, besides it offers a lot of useful tools that make..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4859173) Suyogya G. General Manager > "The fact that draw.io does not have a lot of templates is something that I don't like." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4972927) BC Bernie C. CEO > "It is also much more customizable in the user interface as well." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6789619) PP Paul P. Solutions Architect > "Have to take your time with the presentation - not as nice looking diagrams by default.." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6078818) NB Nishant B. Low Code Executive > "I have had a good experience using draw.io, and I have been able to create quite a lot of flowcharts for business processes at my organization using..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4957620) AS Alejandra S. Student > "The user interface of diagrams.net can be overwhelming at first because it can be a bit counterintuitive in terms of user-friendliness, as there are..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4754566) PK Pranav K. Senior Consultant Development > "Draw.io comes with alot of icons and tools that helps to build complex flow diagram easily." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4856213) Geraldo Gana A. Administrativo > "Limited Integrations: Although the software has many integrations, the available integrations do not meet all my needs in some cases." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4567292) Dylan C. Software Developer > "I love that draw.io can be used entirely for free, there are no diagram types nor crucial diagramming features that are locked behind a paywall." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6103720) TM Tomas M. CTO > "the delay when multiple users edit the same diagram, is complicated to use that way and you end up collaborating in different time frames" [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4377435) AK Alex K. Owner > "It allows me to attach drawings to projects in my custom built app." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4974535) TF Tom F. CEO > "The desktop apps sometimes feel a little weird." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4813635) Dylan C. Software Developer > "Nothing is locked behind proprietary formats, or predatory pricing. If you want the more enterprise features to collaborate with bigger teams, you're..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6103720) VR Verified Reviewer Student > "Although it's interface it's good, sometimes and specially for big diagrams it gets in the way of making the diagram and hard to see the actual diagram." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3718515) JA Jenny A. Manager, Online Learning > "Great features that fit the majority of my use cases." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6660900) CS Chitrang S. Software Engineer > "Also, customizations lack some advanced features which are sometimes required to explain high-end designs." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4712790) VR Verified Reviewer Individual Contributer > "Excellent sketch and design product." [See full review](https://www.capterra.com/p/166985/draw-io/#GetApp___7007187) VR Verified Reviewer Business Consultant > "You’re not going to impress your clients with anything fancy." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5035532) JA Jenny A. Manager, Online Learning > "Great set of free shapes and icons." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6660900) Haniel L. Software development Engineer II > "Compared to similar tools in the segment, it lacks some critical features like import from excel/cloud save that are stopping me from completely..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3496590) Suyogya G. General Manager > "One of the best features about draw.io is it's drag and drop feature which comes in handy all the time." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4972927) VR Verified Reviewer COO > "The quality is also quite low and it does not look very professional to use it in presentations." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4612114) BC Bernie C. CEO > "It is free and open-source and is quite powerful compared to its paid counterparts." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6789619) LS Lee S. Visualisation Lead > "my overall experience with diagrams is that i cannot ever imagine going back to doing this manually or using any other software for the job." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3598368) PK Pranav K. Senior Consultant Development > "It has very good integration with AWS services icons that really really helpful to build cloud architecture diagrams." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4856213) Christian K. Programmer Analyst > "Some of the object styles make it hard to read text, could be more adaptive for text color when changing the fill color of things." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3436553) Harsh D. Researcher > "I love the ease of accessing different shapes and using various connectors to create appealing diagrams." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4882414) AJ Arnaud J. Computer Engineering student > "The way saving and loading files works can be tedious." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3846340) AW Andualem W. Researcher > "Flexibility and accessibility: I find that diagrams.net is a flexible and accessible tool, as it can be used on a range of devices and platforms, and..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4444630) VR Verified Reviewer Software Developer > "The collaboration could use more features as it is extremely hard for people to work on the same diagram at the same time due to the delays, so I..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286) Mehr U. Student > "Not only has it saved me a lot of time and effort when it comes to creating diagrams and charts for my assignments, but it has also proven to be a..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4414785) VR Verified Reviewer Industry Principal Consultant > "Diagrams.net does not provide any cloud based storage solutions to store the flowcharts and processes." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3500902) PKM Parveen Kaur M. Student > "This tool is functional, but I would recommend other options for a smoother experience." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6565417) CM Camila M. Product Operations > "I think that the interface is sometimes not so easy to use, it could be better developed." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4614870) CM Camila M. Product Operations > "It is a platform that works very well for designing flows and diagrams, we use it a lot because it allows integration with a tool that we use with..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4614870) BH Brian H. Software Engineer > "The lack of sharing and collaboration is disappointing but certainly not essential. " [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3952431) Yash S. Software engineer > "It's very useful for creating entity relationship diagrams for databases, and also helps in creating high level design of systems through the visual..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4618191) VR Verified Reviewer Software Developer > "It doesn't stick to the UML rules so if you did something wrong you'd never know but that comes at the cost of support for multiple types of diagrams." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "It has a drag & drop feature that makes it easy to work with and manipulate different shapes and lines." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4832987) VR Verified Reviewer Software Developer > "Other than that, the diagrams don't carry the professional look and feel that applications like Visual Paradigm provide." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3122286) SL Stefan L. Sales Manager > "The drag and drop feature really makes creating diagrams quick and simple" [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6002496) VR Verified Reviewer Team Captain > "I didnt like how many times i could not make the diagrams look the way i wanted to look even if it was possible on other tools." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3260351) Onur P. Co-Founder > "Draw.io really helps me to understand and explain the workflow to other colleagues." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4956423) Víctor P. Director de software > "I think it lacks more collaborative tools in order to be able to work together in the same diagram as, for example, Miro." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3445033) Mark B. Project Management > "Working on the same screen with my teammates provides both speed and convenience." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5014074) CK Chetan K. Consultant > "Export of documents in non native formats messes up the formatting" [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3446616) Mark B. Project Management > "Draw.io is a gem when it comes to creating diagrams and flowcharts." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___5014074) PS Pallav S. Software Developer > "Not provide auto save functionality, some shapes are missing." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3474951) AS Alejandra S. Student > "Overall, the customization options in diagrams.net enable users to create diagrams that are visually appealing, easy to read, and tailored to their..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4754566) Simisara J. Project Coordinator and Analyst > "It lacks the ability to fix the arrows or connectors to a single component, which is really annoying as it breaks the diagram when a component is moved..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2530710) CS Chitrang S. Software Engineer > "The best feature is the Drag and Drop, which allows you to choose from most commonly used shapes and designs." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4712790) SK Shaharyar K. Research Scientist > "I also find that it is not easy to programmatically make changes to diagrams created inside diagrams.net." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3325958) Daniel Francisco R. Coordinador de mesa > "This platform is very versatile and helps a lot when you want to make flowcharts of the jobs of a company. Because it has all the tools needed to get a..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3699758) PK Praveen K. Senior Engineer > "The saving of diagram to google drive does not work smoothly every time." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3506725) TJ Tushar J. ASE > "User Interface is simple and easy for making drawings and flowcharts." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4902364) PK Prince K. Senior Consultant > "I have been using draw.io for years and whenever I even think about trying a new software just because its new on the market, I regret it as it never..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2408134) FG Francisca G. PMO > "The best feature is definitely that it is free since I don't need it that often, but it's been super helpful when needed." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___6120290) VR Verified Reviewer Student > "It provides third-party integrations. Although I find it isn't the best software for very basic drawing needs like basic shapes and paint-work." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2842751) LS Lee S. Visualisation Lead > "not only was this slow and tedious but had to try and create all the designs and processes myself. once i found diagrams well this was a game changer,..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___3598368) KP Ken P. Project Manager > "Like many cloud based tools it was not as intuitive (at least not for me) as more traditional client based tools, such as Visio. And it was an..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2609597) Hallvard Enger B. Student > "Diagrams.net is the quickest way I have to convey my sometimes more complicated software implementation idea to a collegue in a way that we're able to..." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___4603169) JD Jit D. Solutions Architect > "Some features and icons are limited in comparison to diagrams.net. bit clunky too in comparison in respect to the UI and outcome of diagrams." [See full review](https://www.capterra.com/p/166985/draw-io/#Capterra___2514388) [View Reviews](https://www.capterra.com/p/166985/draw-io/reviews/) ## User interface [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) 4.23 (152) [draw.io](https://www.capterra.com/p/166985/draw-io/) 4.56 (771) ### Features SmartDraw Top features 37/42 - Access Controls/Permissions - AI Copilot - API - Auto Update - Brainstorming - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Customizable Reports - Data Import/Export - Data Visualization - Design Management - Document Embedding - Document Storage - Drag & Drop - File Management - File Sharing - Flowchart - Freehand Sketch - Gantt/Timeline View - Generative AI - Graphical Data Presentation - Graphical Workflow Editor - Image Library - Mind Maps - Multi-Language - Network Diagram - Organizational Charting - Project Planning - Real-Time Data - Real-Time Updates - Single Sign On - SSL Security - Strategic Planning - Task Management - Templates - Third-Party Integrations - Version Control - Whiteboard - Wiki - Workflow Management [See all features](https://www.capterra.com/p/78945/SmartDraw/#features) draw.io 14/42 - Access Controls/Permissions - AI Copilot - API - Auto Update - Brainstorming - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Customizable Reports - Data Import/Export - Data Visualization - Design Management - Document Embedding - Document Storage - Drag & Drop - File Management - File Sharing - Flowchart - Freehand Sketch - Gantt/Timeline View - Generative AI - Graphical Data Presentation - Graphical Workflow Editor - Image Library - Mind Maps - Multi-Language - Network Diagram - Organizational Charting - Project Planning - Real-Time Data - Real-Time Updates - Single Sign On - SSL Security - Strategic Planning - Task Management - Templates - Third-Party Integrations - Version Control - Whiteboard - Wiki - Workflow Management [See all features](https://www.capterra.com/p/166985/draw-io/#features) ### Recognition No recognitions have been awarded to SmartDraw draw.io Best Value DiagramSoftware (2024)  ### Deployment & support SmartDraw Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos draw.io Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SmartDraw - By SmartDraw - Located in United States - Founded in 1994 draw.io - By JGraph - Located in United Kingdom - Founded in 2000 ## 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