Preferred Patron Loyalty vs Gainsight CS: Which is a better fit?

Fabricio F

Asistente personal

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

The templates for email blasts are very confusing.

This has been a great experience all around. The customer support has been amazing and the set up was a breeze.

I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.

I have never experienced such great & reliable service. Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program.

The birthday and miss you points we have set up does not always work.

The ease of roll-out and flexibility of this product is amazing. My rep and their team were very helpful in getting us what we needed and rolling as fast as possible.

Can sometimes be difficult to determine where I need to look for certain features.

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

Don't try to use it without having studied, it will be a terrible mistake.

The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Chad C

Vice President, Client Success

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

Jason J

Project Manager

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool.