--- title: "Compare Preferred Patron Loyalty vs Viber 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Preferred Patron Loyalty and Viber based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber" page_type: "comparison" language: "en" --- # Preferred Patron Loyalty vs Viber Features and Cost Comparison Last updated September 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Preferred Patron LoyaltyViber2/4 selected [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) [## Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting Price $29.00/month Value-for-Money 4.9 Functionality 4.8 Ease of Use 4.8 Customer Service 5 Reviews Sentiment JM JM Based on [109 reviews](#user-reviews) Positive 108 Neutral 0 Negative 1 [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,063 reviews](#user-reviews) Positive 3,540 Neutral 439 Negative 84 ## Summary * * * Key features rated by users Features selected based on 2,961 reviews from customer communications management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings SMS Messaging 5.0 Email Management \-- Social Media Integration \-- Chat/Messaging \-- Customer Database 5.0 \--%Fit Missing features Feature ratings SMS Messaging NA Email Management NA Social Media Integration NA Chat/Messaging 4.7 Customer Database NA User satisfaction User satisfaction 4.9 User reviews[109](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.9 Customer support 5.0 User satisfaction 4.4 User reviews[4,063](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $29Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small Business, Franchise, Enterprise—launch fast with white-label loyalty, automated campaigns, built-in SMS/email, advanced reporting, and multi-location control. Brand-safe, measurable growth. Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. ## User reviews Pros & cons JM Jennie M. Owner > "We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. " [See full review](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#Capterra___6832096) TS Thom S. Owner > "Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot" [See full review](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#Capterra___6239451) JM Jennie M. Owner > "Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty." [See full review](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#Capterra___6832096) TS Thom S. Owner > "Does not integrate natively with all POS, though there is an API option, but for a small business that is taking on a lot" [See full review](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#Capterra___6239451) [View Reviews](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Elisabetta M. Marketing JR > "You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) JG Jessee G. Director of Media > "The user interface feels cluttered with ads and promotional content that can distract from professional work." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7188949) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) Elisabetta M. Marketing JR > "Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) RI Ricardo I. Self Employed > "What I least like about Viber is the not so reliable connectivity." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CRM advisor > "Video call is better than some similar applications , but worse than others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066375) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BL Bengono L. SEO > "I find that this software is no longer very innovative, and an international campaign needs to be set up." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6074609) Hein Htet Z. Network Engineer > "The end-to-end encryption adds a layer of security, which I appreciate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) AB Armel B. SEO > "I think it's a shame that this software is no longer used by the vast majority of people, which greatly reduces its usefulness." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6016030) AL Alaaeddine L. Customer services > "appreciate Viber for its secure messaging, diverse sticker options, and the convenience of free voice and video calls, with many other feauters ..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) IS Imaal S. Medical Operations > "Way too many advertisements and lag sometimes" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6283344) OD Omur D. Managing Director > "Viber is one of the most popular application for communication for free calls, instant messaging and video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085493) NM Nina M. PG student > "The calling service is not always working as well as with other providers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) SG Sagun G. Student > "The easy user interface and the crisp video quality of viber is what i like the most." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) AL Alaaeddine L. Customer services > "I enjoy it all in many years ,reliable messaging platform with strong privacy features, diverse communication options, and occasional interface..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) MH Mahmoud H. Amnesia designer > "Some times it cant work When calling come it may interrupted" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5060166) SG Sagun G. Student > "The quality of video call is unmatched." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) RN Rohan N. Software engineer > "I have tried Viber application on smartphone it works sim Leslie with the current Android OS versions but why using this software in tablet or lower..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4534793) VR Verified Reviewer Project Manager > "iber offers a user-friendly interface with robust end-to-end encryption, ensuring the security of our data." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) YY Yoosuf Y. IT Technician > "The ease of using Group Chats and Community Groups to communicate with friends and family. And also easy to communicate with customers and make..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6089154) MJT Marco Jay T. Team Manager > "Viber's quality degrades a little and becomes sluggish when there is poor WiFi or mobile data coverage, which is why I detest it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3867738) PE Princess E. Customer Operations Adviser > "Its efficient and offers end-to-end encryption for messages , ensuring privacy and security for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) NlS Nikki lou S. IT Specialist > "you cant login viber in deffirent smart phones unlike messeger you cant use it without data or wifi connection" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4022534) KN Kiril N. Senior Developer > "Good for instant messaging and group chat!" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6652923) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) Phillip K. Customer Accounts Officer > "It is simple to install and offers superior sound quality to Viber callsOne of the many positives is that the user interface is highly welcoming and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4672738) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) CAF Carol Ann F. Department Manager > "Viber has a unique user friendly interface that so easy to use and navigate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) AC Anil C. Marketing Executive > "Viber has its problem with interface, dashboard and user experience." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3538344) CV Chiegwuinyi V. Auditing > "i like the interface, which is very easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6284913) HA Haidar A. Shift Leader > "Also I dislike how the app doesn't have a web interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604333) TA Turan A. Information Technology Admin. > "Apart from mobile, it can also be used and integrated with desktop computers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) VR Verified Reviewer Freelancer > "It needs high speed internet to get the perfect audio and video quality for calls, the call can be affected rapidly due to loss of connection." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3162266) SK Shikhar K. review writing > "We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3403671) AAC Audie Art C. Senior Process Executive > "The least i like about it is i think it's a bit outdated now and it being not easy to integrate with other apps." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4645633) CS Carole S. photographer > "Viber also integrate pretty smoothly with most CRM packages." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4163081) VR Verified Reviewer Manager > "It also does not integrate some important features for commercial exchanges such as E-commerce." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3546731) Boemo K. Student > "Viber gave me the easiest integration on my existing business because as a student I also do side hustles like networking marketing amongst others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3594151) AB Adlane B. مصلحة الأجور > "I do not see that the program lacks some features according to my uses for it is integrated" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3375478) George B. Customer and Product Development > "Easy to downloadUse of VoIP allowing for app to be freeAllows for easy outreach to those without a UK number" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4484774) SH Susan H. His > "Not user friendly, i don't get it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4165094) VR Verified Reviewer Digital Creator > "Its provide easy, fast and free way for people all around the world to get in touch." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4952069) DM Davide M. Owner > "Unfortunately the user base is low and it's difficult to force the people to use it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3332098) Theresa Lifa K. Student > "It's easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6256514) YB Yolanda B. CEO > "Feeling that the software could be easily hacker and not feeling that is was user friendly" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3510491) JY Juniad Y. Health related manager > "Easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6287756) VR Verified Reviewer Executive Recruiter > "The app was a bit confusing to understand/not as user-friendly at first." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3430471) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) Ryan K. Senior Software Engineer > "This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) Ryan K. Senior Software Engineer > "This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) MK Meschac K. Freelancer > "They don't have any customer service." [See full review](https://www.capterra.com/p/180348/Viber/#GetApp___5062206) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## User interface 4.92 (109) [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,063) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Preferred Patron Loyalty Top features 27/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#features) Viber 11/45 - Activity Dashboard - Activity Tracking - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autoresponders - Batch Communications - Call Recording - Chat/Messaging - Collaboration Tools - Communications Strategy Development - Compliance Management - Content Management - Create Content - CRM - Customer Database - Customer History - Customizable Branding - Email Management - Feedback Management - Generative AI - Inbound Identification - Inbox Management - Interaction Tracking - Interactive Content - IVR - Knowledge Base Management - Multi-Channel Communication - Multi-Channel Coverage - Multi-Language - On-Demand Communications - Open Listening - Personalization - Physical Media - Regulatory Compliance - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management - Third-Party Integrations - Video Support - Workflow Management [See all features](https://www.capterra.com/p/180348/Viber/#features) ### Recognition Preferred Patron Loyalty Best Value Customer Engagement Software (2024)  Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Preferred Patron Loyalty Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Preferred Patron Loyalty - By Preferred Patron Loyalty - Located in United States - Founded in 2004 Viber - By Viber Media - Located in Afghanistan - Founded in ## Popular Comparisons [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [Guusto](https://www.capterra.com/p/186209/Guusto/)[4.94 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) $29/month Price $4.8/month 4.8 Features 4.9 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/78966-186209/Preferred-Patron-Loyalty-vs-Guusto) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber) [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)[4.86 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) $29/month Price $79/month 4.8 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/78966-149363/Preferred-Patron-Loyalty-vs-Kangaroo-Rewards) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[4.42 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) $29/month Price Contact vendor for pricing 4.8 Features 4.3 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/78966-10009042/Preferred-Patron-Loyalty-vs-RepeatMD) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/)[4.78 (535)](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/reviews/) $29/month Price Contact vendor for pricing 4.8 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/78966-146809/Preferred-Patron-Loyalty-vs-E-Gift-Card-Rewards-and-Incentives) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)[4.85 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) $29/month Price $0 4.8 Features 4.7 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/78966-197141/Preferred-Patron-Loyalty-vs-Tremendous-Rewards) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $29/month Price $299/month 4.8 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/78966-169618/Preferred-Patron-Loyalty-vs-Trustpilot) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.3 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber)