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Senior Housing / Assisted Living Providers / Memory Care/ Home Health/ CCRC
Not provided by vendor
I like how easy it is to use and it is easy to learn new functions. The calendar is very useful, I like that pictures can be added.
The editing function is difficult and confusing. I can't figure out how to "edit" existing family information.
Ease of use, practicality, it touches every section that we need to run our facility and take excellent care of our residents which is our ultimate goal.
It can be slow at times and takes a while to load everything up. I usually have to restart or just leave the app open for a while to let it load.
Like how it is user friendly and the fact that he always is willing to work with us. We are required by state regulations to have certain documentations and he has been creating these documents.
Marketing and prospective resident area. I don't like how they have it set up.
It's easy to use and navigate in between windows. I also like how you can see all the residents to chart on them.
That is has all of the functionality to document the care we provide, and support through documentation the care we provide. It is user friendly and efficient.
Due to staffing shortages it takes a bit longer to get a hold of customer service. I understand the staffing issues, but an hour wait is a long time.
Implementation is amazing - the dedicated team for implementing will ensure; the the software is set up exactly to what you need, and you are trained fully before you go-live.
The response time/ time it took for PCC to correct errors.
Point of Care is a great feature for CNA documentation. Utilzing the dashboard to see real time the progress of documentation is key for leadership.
There are a lot of functions that we do not use, and sometimes the back-end set-up is difficult - but that should be expected on a complicated product.
Also, being able to troubleshoot without the help of technical support is amazing. The pulse community is extremely active (timely responses) and super friendly.
Workflow and layout are not user friendly. Aesthetically unpleasant for the eye.
Senior Insight
Top FeaturesSenior Living Core Platform
Senior Insight
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Senior Living Core Platform
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