Ideagen Huddle vs Intralinks VDRPro: Which is a better fit?

The benefits to us are the ability to collaborate across geographies, and particularly the ability to set up simple environments quickly.

The customer service is so bad. The rep has no answers and is really slow to find those answers.

Intuitive interface, easy to use, easy to set up and configure, enjoyed by the end users...the popular choice.

Slow for our geographical location, no ability to customize notifications, extremely poor customer service, poor training, upgrades do not take into account features that were relied on heavily.

I like the fact that it is quite easy to use and allows you to keep all your documents well organized. I also think it has a good security system.

The feature of commenting on a file adds no value but confuses the interface. Hard to track changes and collaborate on content.

Simple and easy to navigate the system interface. Great integrations to make this system even more robust.

Bartholomew B

Sales and Marketing Manager

AT times, it is hard to navigate the to different settings and settings. A much needed update is due.

The ability to share data with partners is definitely this software's biggest positive, everything can be organized very well and accessed easily.

Other issues include Q&A - not being able to assign questions with comments and downloading an index (text did not come out for file names) which was ridiculous.

The Intralink's customer support is great, and it helps to get quickly familiar with interface. Also there is a lot of flexibility in terms of profiles & privileges.

Yep, that's how Intralinks deals with product failures on their side. Their concern is monetizing customers.

The software is very useful for documentation gathering and sharing. It has as well some reporting features that helps you understanding the users activity.

Quite negative, it was my first time using it and I would probably steer clients towards ansarada instead.

The reports that we are able to download with the documents ID, upload date and time are very practical and really help us to maintain a good control of new items.

This was not a serious issue and every counterparty was able to deal with it, but some users had some troubles.