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Smartsheet vs ServiceM8: Which is a better fit?

Updated on February 6th, 2025
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Summary
Key features rated by users
Features selected based on 15,916 reviews from Scheduling users.
% Fit
Missing features
Feature ratings
Booking Management
NA
Calendar Management
4.5
Real-time Scheduling
NA
Mobile Access
4.4
Customer Database
NA
% Fit
Not enough reviews
Feature ratings
Booking Management
4.5
Calendar Management
3.8
Real-time Scheduling
--
Mobile Access
3.5
Customer Database
4.0
User satisfaction
4.5
User reviews3,411
Ease of use
4.3
Functionality
4.3
Value for money
4.4
Customer support
4.3
4.6
User reviews303
Ease of use
4.6
Functionality
4.4
Value for money
4.7
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

ServiceM8 is for trade contractors & service businesses, like electricians, plumbers, HVAC, refrigeration, pest control, garden care, cleaners, fire protection, locksmiths, appliance repair & more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kendrick N
CEO
5.0

Kendrick N.: Hi. My name is Kendrick, owner of Kennys Kitchen LLC. I give Smartsheet five out of five. The product I used was Microsoft Excel. I actually created my own sheets, so I was really doing everything myself. And one day I said, "You know what? Someone should be able to help you." I went searching, found Smartsheet; best decision I ever made. Inventory, scheduling, day-to-day operations, checklists, everything I need in one, which is what most businesses like. Getting started with Smartsheet was too easy. All I really had to do was enter my email address and sign up. I did start with the free trial, and the free trial went on for 30 days, but during that free trial, I just couldn't let it go and I've been using it ever since. Recommendations for anyone else using Smartsheet; stick with it for a while. Browse, explore, and look. You'll find what you need for your business, and that's no lie.

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79104 video thumbnail}
1 Video
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79104
5 screenshots
110711
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Absence Management
207
Important
Access Controls/Permissions
388
Important

Smartsheet

17/37
  • Absence Management
  • Appointment Scheduling
  • Automated Scheduling
  • Booking Management
  • Calendar Sync
  • Class Scheduling
  • Customer Database
  • Customizable Branding
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Online Booking
  • Real-time Scheduling
  • Room Booking
  • Self Service Portal
  • Shift Swapping
  • Timesheet Management
  • Time Zone Tracking
  • User Management
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Availability Management
  • Calendar Management
  • Customizable Fields
  • Drag & Drop
  • Employee Management
  • Mobile Access
  • Real-Time Notifications
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Task Scheduling
  • Third-Party Integrations
See All features
Hide Scheduling Software Features -

ServiceM8

Top Features
28/37
Show Scheduling Software Features +
Smartsheet
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceM8
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsheet
  • By Smartsheet
  • Located in United States
  • Founded in 2012
ServiceM8
  • By ServiceM8
  • Located in Australia
  • Founded in 2010
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