---
title: "Compare Smartsheet vs Zapier 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Smartsheet and Zapier based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/79104-130182/Smartsheet-vs-Zapier"
page_type: "comparison"
language: "en"
---

# Smartsheet vs Zapier Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartsheetZapier2/4 selected

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.7 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

[## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting Price

$9.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [3,552 reviews](#user-reviews)

Positive

3,276

Neutral

226

Negative

50

[## Zapier](https://www.capterra.com/p/130182/Zapier/)[4.7 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

Starting Price

$29.99/month

Value-for-Money

4.3

Functionality

4.6

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [3,077 reviews](#user-reviews)

Positive

2,949

Neutral

98

Negative

30

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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Starting Price

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Flat Rate,Per Month

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Free Version

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User rating

96%

of reviewers  
rated it above 4 stars

* * *

### TaxDome

4.7 (3,622)

* * *

Starting Price

$800.00

Per User,Per Year

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

### Miro

4.7 (1,705)

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Starting Price

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Per User,Per Month

Free Trial

Free Version

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User rating

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of reviewers  
rated it above 4 stars

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Highest Rated

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Starting Price

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User rating

100%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 9,248 reviews from workflow management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Task Management

4.5

Commenting/Notes

4.6

Customizable Reports

4.4

Customizable Fields

4.6

Real-Time Data

4.5

\--%Fit

Missing features

Feature ratings

Task Management

4.5

Commenting/Notes

NA

Customizable Reports

NA

Customizable Fields

NA

Real-Time Data

NA

User satisfaction

User satisfaction

4.5

User reviews[3,552](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.4

Customer support

4.3

User satisfaction

4.7

User reviews[3,077](https://www.capterra.com/p/130182/Zapier/reviews/)

Ease of use

4.3

Functionality

4.6

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$9Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29.99Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations.

Best for

Individuals, small businesses, and large enterprises across all industries, including marketing, sales, HR, finance, IT, and customer support teams.

## User reviews

Pros & cons

MB

Matt B.

Group Technology Director

> "Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management,..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7162550)

Christopher V.

HUMAN RELATIONS

> "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

Daniel R.

COO

> "I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769)

PR

Pupp R.

Owner

> "Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755)

SP

Sandy P.

Virtual ASsistant

> "I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards,..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153636)

Christopher V.

HUMAN RELATIONS

> "The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

VR

Verified Reviewer

Advocate

> "Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738)

NR

Nikole R.

Permit Technician

> "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057)

PR

Pupp R.

Owner

> "Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755)

LW

Laura W.

Marketing Coordinator

> "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089)

Daniel R.

COO

> "It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769)

MT

Michael T.

Assistant Director of Academic Support and Accessibility Services

> "The customization of dashboard takes a lot of time and permission management gets messy when handling large organization."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165142)

VR

Verified Reviewer

Advocate

> "I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738)

VR

Verified Reviewer

PRESIDENT

> "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153602)

Basel E.

IT Operations Specialist

> "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525)

Daniel R.

COO

> "My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769)

SK

Sheniga K.

Compensation consultant

> "The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891)

MG

Madison G.

Software Engineer

> "The interface is not very modern and building more advanced or complex sheets and reports takes some time."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045)

CH

Carnell H.

Owner

> "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487)

Christopher V.

HUMAN RELATIONS

> "Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

SL

Sai L.

Assistantship

> "It serves as a centralized source of truth that successfully streamlines project tracking, resource management, and data collection."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532)

SS

Sarah S.

Land Acquisition Admin

> "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737)

NR

Nikole R.

Permit Technician

> "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057)

DC

Daniel C.

Benefits and Compliance Manager

> "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042)

VR

Verified Reviewer

Small Business owner

> "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7149330)

Basel E.

IT Operations Specialist

> "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525)

HR

Haley R.

registrar

> "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713)

AR

Anitha R.

Senior Technical Specialist

> "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889)

NR

Nikole R.

Permit Technician

> "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057)

NB

Nicholas B.

Owner

> "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502)

Basel E.

IT Operations Specialist

> "It is a reliable platform for project collaboration, task tracking, approvals, and process management."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525)

Christopher V.

HUMAN RELATIONS

> "It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

SK

Sheniga K.

Compensation consultant

> "It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891)

MR

Monica R.

Insurance Agent

> "One thing that bores me with spreadsheets is formulas, and Smartsheet is not an exception."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159)

HR

Haley R.

registrar

> "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713)

SE

Stephanie E.

Talent Attraction Specialist

> "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619)

AR

Anitha R.

Senior Technical Specialist

> "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889)

VR

Verified Reviewer

IT Director

> "Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704)

Basel E.

IT Operations Specialist

> "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525)

AS

Adam S.

Head of Transformation Planning

> "Neutral - good for a project manager but not great for portfolio management or PMO type organisations."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147254)

VR

Verified Reviewer

Assistant Trainee

> "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565)

JC

Juan C.

Manger

> "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854)

Basel E.

IT Operations Specialist

> "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525)

KS

Keith S.

Co-Founder and Chief Executive Officer

> "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400)

SL

Sai L.

Assistantship

> "Smartsheet excels at bridging the gap between traditional spreadsheets and robust project management software."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532)

DL

Drew L.

SR SYS Admin

> "I think that the backend administration features can be a bit confusing at first."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061)

KT

Kenneth T.

Creative Director

> "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723)

DA

Daniel A.

IT Project Manager

> "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494)

AG

Ana G.

Marketing Coordinator

> "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates,..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741)

Christopher V.

HUMAN RELATIONS

> "The learning curve is steep, and it feels total overkill for simple tasks."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

GBL

Georgia Belletti L.

Addetto alle vendite

> "The app has versatile automation capabilities that helps us handle diverse tasks"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7174553)

VR

Verified Reviewer

IT Director

> "Managing permissions can be a little tedious."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704)

MR

Monica R.

Insurance Agent

> "Since I started using Smartsheet, managing tasks and collaborative spreadsheets has become much simpler."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159)

TH

Tabatha H.

Director of Human Resources

> "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907)

MA

Mohammad A.

Senior Claims adjuster

> "It works like a spreadsheet but with better tracking for tasks and deadlines."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464)

TS

Todd S.

VP of Sales and Marketing

> "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114)

ML

Mor L.

Senior Presales Engineer

> "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570)

MW

Marcus W.

Research Scientist

> "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305)

MG

Madison G.

Software Engineer

> "Reporting and dashboard features are very useful, I can see project data in single view."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045)

JB

Jennifer B.

Operations Coordinator

> "Sometimes updates come in an untimely manner; especially not useful when working with live inventory"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341)

VT

Vianney T.

Staff Engineer

> "The layout is intuitive and it becomes easy to track the progress of tasks while keeping good visibility on deadlines."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7181655)

EB

Ellie B.

Business Operations and HR Support

> "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091)

MB

Manish B.

Chartered Accountant

> "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921)

VR

Verified Reviewer

Sr Architect

> "Spreadsheet-style UI can be confusing initially"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970)

VR

Verified Reviewer

Project Coordinator

> "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092)

MB

Mark B.

VP of Sales and Estimating

> "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747)

JR

Joe R.

Client Advisor

> "Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165644)

EG

Elvison G.

Business Architecture Supervisor

> "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141)

VR

Verified Reviewer

IT Director

> "Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704)

Roger A.

Owner

> "Some bugs and issues can appear with complex sheets."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814)

ZM

Zain M.

CEO

> "The best thing is its dashboards, very helpful for getting an overview of project status."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7169292)

LV

Leah V.

Senior Client Service Rep

> "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070)

SH

Sarah H.

Group Show Director

> "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746)

DA

Daniel A.

IT Project Manager

> "The new licensing model greatly reduces the value of the product."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494)

JA

Jacqueline A.

Quality Assurance Specialist

> "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471)

Otilde R.

Product Designer

> "Availability features of allocating various resources do not incorporate part-time availability well enough."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852)

FP

Fernando P.

Administrative

> "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372)

PK

Paulette K.

Credit Risk Analyst

> "It can get expensive if you need access to premium features thus affecting its viability for small teams."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857)

Christopher V.

HUMAN RELATIONS

> "It's just a much more resourceful way to track projects without wasting time on the clutter."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441)

AB

Alanna B.

Rebate Programs

> "Users can accidentally input work and forget to save leading to lost worktime and need for double checking."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301)

Julieann L.

Office Manager Project Assistant

> "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130)

OFP

Oscar Froylan P.

Line management

> "It's user interface was not that attractive, although it's not something important."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6741529)

JK

Jasmina K.

Research associate

> "Smart sheet is really intuitive."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7155724)

JG

Jenny G.

Senior Director

> "Some features as not as user-friendly as I would like to see."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6616365)

DC

Daniel C.

Benefits and Compliance Manager

> "The platform is user-friendly and easy to navigate. "

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042)

ML

Mary L.

Director of Product

> "The user interface could use some improvement. While it's standard, it's rather average and lacks innovation."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5050771)

KM

Karl M.

EVP

> "The user interface is well designed to give our users an easy learning curve. "

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6674675)

VR

Verified Reviewer

Ops Coordinator

> "It feels outdated and I personally don't feel like it's user friendly."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6476671)

Aditi S.

Writer

> "Integration with other platforms helped us to cut down a lot of extra work."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6332898)

IG

Ivy G.

Technology Development Field Intern

> "Integrating it with other tools is a bit cumbersome"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6673853)

VR

Verified Reviewer

Business Intelligence Analyst

> "I also like how easy it is to integrate with other third-party platforms."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6353150)

Devendra Kumar S.

Manager

> "Additionally, its integration with other tools and systems can be difficult and time-consuming."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4484586)

BG

Brandy G.

Division Support Coordinator

> "It integrates with Excel and other software platforms that are widely used."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3105934)

CC

Caitlin C.

Manager

> "Hard to come up with something negative--maybe too may customizable options has made it a little lengthy to integrate at times."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___3161921)

VR

Verified Reviewer

VP, Technical Support

> "It can be customized to a good degree with some integration possibilities."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3691528)

MM

Marco M.

Business Analyst

> "One cons is the difficulty to integrate with our systems/databases."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3073890)

LK

Lexi K.

HR Generalist

> "Easy to use."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7121350)

Gabriel B.

Sales Consultant Associate

> "What I dislike about Smartsheet is that it is difficult to use."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3856010)

EZ

Esther Z.

Recruiter

> "What I like most about Smartsheet's is that it is very clear and easy to use."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064600)

LW

Lindsey W.

Project Coordinator

> "some aspects are difficult to use and takes some figuring out"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3120376)

MS

Mike S.

Supply Chain Manager

> "It is a powerful tool and easy to use."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6537812)

RT

Robin T.

Sr. Project Manager

> "Multiscreen use is difficult. "

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2934097)

EL

Elizabeth L.

Owner

> "Easy to use."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6548124)

KS

Kati S.

Admin Assistant IT

> "It is hard to know what to do with the new software. "

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2813884)

PR

Pupp R.

Owner

> "Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755)

DC

Daniel C.

Benefits and Compliance Manager

> "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042)

JL

Jayden L.

VP of Accounting

> "Customer support is always there to help with any bugs or issues that come up."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7123243)

VR

Verified Reviewer

Analyst

> "Customer support is not up to the mark and that is what organizations need more in terms of outage"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5094263)

Brandon E.

Sales Specialist

> "Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689)

Brandon E.

Sales Specialist

> "The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689)

Lindsey A.

OSS Ecosystem Program Manager

> "Positive; the pro desk is very helpful and I have extremely satisfied with Smartsheet support overall."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6070715)

VR

Verified Reviewer

graphics designer

> "the customer service is not really as expected of it."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4394351)

[View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/)

DS

Daniel S.

Manager

> "For deal monitoring it means I catch things faster without babysitting a group manually and for the dealership it means leads and updates flow into my..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7188996)

DM

Donnie M.

Chief Revenue Officer

> "The CSV parser will only parse 50K records and since the lookup table only holds 100K entries, it completely messes up our Asset file imports."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7165194)

Kartikeya G.

Property Manager

> "It’s straightforward to build basic Zaps off common triggers (new email, new row, new form entry, etc.), and we appreciate being able to start from..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7133211)

VB

Victor B.

Digital Operations Manager

> "Also, data manipulation and API solutions can be complex, even though they are relatively straightforward for simple 2 - 3 step automation, they can..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013231)

Richard M.

Founder

> "Zapier is now the AI-native way to create automations and workflows for digital teams, I really enjoy using Zapier to connect platforms that don't have..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

MM

Michelle M.

Owner

> "Even simple automations feel overwhelming to them, and the interface isn’t very beginner-friendly. When workflows get more advanced, the learning curve..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7048886)

BB

Bonnie B.

Digital Systems Manager

> "As a result of Zapier's automations and integrations, we've been able to ease busy work for a number of our staff, tackle new projects more quickly, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7167760)

BB

Bonnie B.

Digital Systems Manager

> "Honestly, the only thing we don't love about Zapier is the lack of a good SharePoint connector, but I believe that has far more to do with Microsoft..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7167760)

Tony U.

Head of Growth

> "As Head of Growth, I rely on it to keep our acquisition data flowing cleanly between ad platforms, CRMs, and analytics tools without engineering..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7147662)

DR

Daniel R.

Product Manager

> "Pricing is based on TASKS, so if you make complex workflows (like in N8N) it can be very pricey, as each zap can consume a lot of tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7012490)

DS

Daniel S.

Manager

> "Having one tool that handles both my personal deal monitoring and my dealership automation has been genuinely useful, even though they’re serving..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7188996)

John C.

Founder

> "Unreliability veiled through ease-of-use, and byzantine permissions settings that make it difficult to complete integrations sometimes when paired with..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7112365)

Tony U.

Head of Growth

> "The visual Zap builder is genuinely accessible, which means I can spin up a working automation in 10–15 minutes without pulling an engineer in."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7147662)

JN

Josh N.

Realtor

> "The integration is a bit complicated at first, because it requires going through the steep learning curve that Zapier has, since without the proper..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

FH

Faith H.

Sales Opps

> "Zapier software has enabled me to give better support to my sales team by helping me link mutiple softwares and ensure consistent and correct..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7103773)

YA

Yasser A.

Graphic Designer

> "Solving those problems can take more time than I would prefer and the error messages aren't always obvious to the non-technical user that I am."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7160412)

Kartikeya G.

Property Manager

> "The biggest pros are the huge integration library, the no‑code editor, and the reliability for simple workflows."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7133211)

Richard M.

Founder

> "Occasionally, your apps will break and you'll have to reset or rebuild them, and that can be a frustrating experience."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

HA

Hayley A.

Marketing Manager

> "Using Zapier has made me feel more confident in my technical abilities and encouraged me to simplify my workflows myself, rather than reaching out to..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7127206)

IS

Ignacio S.

Real Estate Agent

> "Bugs and inadequate client assistance from teams sometimes stifle processes, particularly when combining several property management software involves..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7019919)

KK

Kevin K.

Marketing Manager

> "We use it to connect marketing, reporting, and communication tools like Google Workspace, Klaviyo, and internal systems."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7015093)

BM

Brandon M.

General Manager

> "Zapier sometimes will not categorize the leads properly depending on the lead source. But I think it's less of an issue with Zapier and more of an issue..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7014578)

Adrian P.

CEO

> "The multi-step Zaps allow for sophisticated automation that saves me hours of manual data entry every week."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7071838)

KS

Keith S.

Co-Founder and Chief Executive Officer

> "Prior to finding this software my sales tools were not communicating with each other and I had to do everything by hand."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7117401)

EP

Eric P.

ERP Supervisor

> "The number of pre-built integrations is vast, and it's actually quite smooth for smaller teams (like ours) with multiple things going on."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7166316)

PG

Patricia G.

Customer Service Lead

> "Debugging specific errors when a connection fails is often confusing for people with little or no experience with network technologies."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7079844)

CL

Caitlin L.

Website Owner

> "I love that it automates repetitive tasks, saving me tons of time and allowing me to work on other tasks and it also integrates super easily with tons..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6593860)

AB

Ali B.

Owner

> "I have had issues with software API blocking Zap's effectiveness."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7161268)

JN

Josh N.

Realtor

> "This tool makes it easier for me to optimize my workflow since I can connect multiple tools from different platforms in a very simple way since Zapier..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

NR

Nuria R.

Community Manager

> "Some triggers fail when I rename a file or tweak settings, so I end up on a pricier plan to keep all my Zaps running"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6805112)

VR

Verified Reviewer

Sr. People Ops

> "It also has a community that helped me debug issues when I encountered them, as well as the client support team that has always remained attentive to..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7037187)

KK

Kevin K.

Marketing Manager

> "Debugging complex automations can be tricky, and there can be slight delays in running tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7015093)

JN

Josh N.

Realtor

> "I can create automations both by data entry as well as by a scheduled date and time that are executed at the time I want, with this I make sure that..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

KC

Katherine C.

Chief Operations and Finance Officer

> "Changing automations was a pain when we had a change in staff and ownership of zaps needed to be adjusted."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7032881)

JN

Josh N.

Realtor

> "It also has an advanced way of optimizing integrations since it has a developer mode in which through code I can be more specific with the tasks I want..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

Nicholas B.

MD

> "While the platform is powerful, pricing can become expensive as usage grows, granted when we’ve messed up and built costly"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013814)

Sahil K.

Quality Assurance Lead

> "It allows us to automate busywork, ensuring my data is seamlessly integrated across multiple platforms and that my backend processes run effortlessly."

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

RV

Ravi V.

Quality Adviser

> "It is bit expensive and when you start multi step zaps or if you require higher limits."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7028975)

BF

Britany F.

Office Manager

> "I was successfully able to automate many processes and connect multiple apps together using zapier including Gmail, Quickbase, Google Calendar, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6737867)

RH

Ryan H.

Creative Manager

> "Setting up form submissions from Squarespace into Hubspot can be tedious if you are inexperienced. And not being able to use Webhooks without a paid..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6796384)

Adrian P.

CEO

> "It acts as the universal translator for our tech stack, connecting virtually any app I use without requiring a single line of code."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7071838)

LB

Lauren B.

Lead Content Creator

> "Unless you have a heavy recurring task load, such as completing forms on spreadsheets or signing documents on sites, it's not worth using."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6778572)

AG

Anna G.

Digital Marketing Manager

> "I mostly use it for CRM integrations, like automatically updating contact records and triggering follow-ups, and it works reliably."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6874867)

HM

Homan M.

Co-founder

> "In particular, an agent named \[sensitive content hidden\] did a subpar job handling our concerns."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7155421)

YA

Yasser A.

Graphic Designer

> "This frees up my time for design and client needs so that I can focus on what I love doing."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7160412)

AR

Alec R.

Owner

> "I get reports about errors in certain Zaps, but I don't receive specific details about what the actual errors are, or how to fix them."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6780479)

Richard M.

Founder

> "The overall cost of Zapier is incredibly affordable, considering that setting up APIs or doing your own out-of-the-box integrations would be ten times..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

PM

Pavel M.

Product Manager

> "Terrible customer support, misleading plans features, huimliating cimmuncation and ojectionable refund policy"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6755070)

BW

Bridget W.

CEO Marketing Consultant

> "What I like most about Zapier is the ability to connect software without being a developer or relying upon the SaaS products themselves having native..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

PG

Patricia G.

Customer Service Lead

> "The cost can increase if you are going to do complex, multi-step automation."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7079844)

Ederson V.

Systems Engineer

> "I've had very specific projects where I have to integrate two or more apps and when I look in Zapier, they already have a way to integrate them, this..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6628452)

BO

Babatunde O.

SEO Marketer

> "Just like other automation apps it gets pricey when you connect too many apps and you need to keep triggers online."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6791372)

SH

Spencer H.

Software Developer

> "Zapier has made it simple to automate tasks between software that normally don’t talk to each other."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7172158)

KW

Kirsten W.

Head of Customer Success

> "Sometimes the zaps turn off unexpectedly or break easily when you change one thing and it can be a little annoying to go back and fix them."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6685132)

AB

Ali B.

Owner

> "Zapier makes it easy to create custom automations that solve complex problems cost effectively!"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7161268)

CB

Christoph B.

COO

> "This limits the level of complexity for which it can be used."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7042548)

Richard M.

Founder

> "I really appreciate their customer support, the ease of use, and the ability to use it to automate tasks and workflows."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

VR

Verified Reviewer

Python developer

> "Zapier software include limitations in customization, dependence on internet connectivity, limited app integrations, potential need for a paid plan, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6208470)

MS

Michael S.

Marketing Manager

> "The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

Aaron G.

Membership and Development Director

> "I currently only use the free tier and it does not allow for more than one step to be utilized per Zap."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853586)

VR

Verified Reviewer

IT Administrator

> "The broad range of integration capabilities is what makes this service so important."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7127743)

SS

Sierra S.

Admin

> "My manager and I spent about a week getting everything configured, and we found it wasn’t very intuitive at first."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7065915)

Nicholas B.

MD

> "It has improved efficiency across pretty much every team now, enabling us to scale processes without increasing overhead."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013814)

SZ

Samantha Z.

Director of Operations

> "The programs I needed to connect are not available on Zapier."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7065816)

ZG

Zohreh G.

Senior Product Researcher

> "I like Zappier because it excels at automating workflows between different apps, saving time and reducing manual tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6549139)

JM

Jim M.

National Sales Director

> "It's expensive and sometimes difficult to integrate when I don't understand very clearly how the application can be used. And also the implementation..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853971)

BM

Brandon M.

General Manager

> "Zapier allows my leads to come in and be automatically added into my CRM system."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7014578)

VR

Verified Reviewer

Sales Consultant

> "For small businesses or individuals, the free plan feels restrictive with limited tasks and features."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6624605)

Samuel A.

Digital marketing manager

> "Zapier is a game changer for me in automation process across many apps for the type of complex marketing I do everyday with very less technicality..."

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6685100)

RF

Ritchie F.

Producer

> "Zapier disconnects without clear notice and it can delay things as we didn't know anything was wrong."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6572177)

DS

Dave S.

Marketing Assistant

> "It has allowed non developer skilled people within our team to be able to integrate two of our most important platforms together seamlessly."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6588457)

Ashley G.

Owner of Digital Ash Agency

> "It is complicated to learn and set-up. Since it is capable of doing so much, there is a lot that can go wrong."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7035488)

TN

Tim N.

Owner

> "Zapier is a really neat tool to automate workflows and create reminders that trigger when I need the to."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6813658)

AG

Anna G.

Digital Marketing Manager

> "The user interface is pretty slow and not the easiest to get around, and some features like certain zaps need a paid plan."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6874867)

BndL

Bénédicte L.

CEO

> "the platform is very comprehensive, enabling you to create both very simple automations and very advanced scenarios if you know enough about them"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6655295)

Sahil K.

Quality Assurance Lead

> "Accessing customer support can be tough and there seems to be a lack of communication around software updates"

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

MS

Michael S.

Marketing Manager

> "It helps connect multiple apps and automate repetitive tasks without coding."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

BndL

Bénédicte L.

CEO

> "The most advanced automations are difficult to get to grips with, and the learning curve is long enough to put off newcomers."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6655295)

ZG

Zohreh G.

Senior Product Researcher

> "It supports a wide range of integrations and I like the fact that you can create automations based on various triggers."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6549139)

MM

Michelle M.

Owner

> "The biggest challenge is that most of my clients struggle with it."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7048886)

MMU

MD Mohin U.

Manager

> "Its user-friendly interface, extensive app integrations, and flexibility make it a powerful asset for streamlining tasks and boosting productivity."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6220263)

EK

Edward K.

App integrations specialist

> "The graphical editing experience is sometimes frustrating."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6463043)

SM

Sowmya M.

Content developer

> "The easy-to-use interface makes it an ideal choice for streamlining repetitive, mundane tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6601932)

MM

Miranda M.

Administrator

> "Zapier is good at filling in the gaps, but not as helpful if you have customizable software to begin with. "

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4001455)

SB

Suzanne B.

Senior Sales Coordinator

> "The ease of use and easy navigation."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6825000)

Mike K.

Online Marketing Concultant

> "I also found their user interface to be confusing and not very intuitive."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4095215)

PX

Phill X.

Personal Trainer

> "The ability to customise anything is amazing and I will only select IT products that zapier supports."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4580329)

Michelle K.

President and Founder

> "It was not user friendly and it was difficult to use."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4544046)

EP

Eric P.

ERP Supervisor

> "The number of pre-built integrations is vast, and it's actually quite smooth for smaller teams (like ours) with multiple things going on."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7166316)

John C.

Founder

> "Unreliability veiled through ease-of-use, and byzantine permissions settings that make it difficult to complete integrations sometimes when paired with..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7112365)

BW

Bridget W.

CEO Marketing Consultant

> "What I like most about Zapier is the ability to connect software without being a developer or relying upon the SaaS products themselves having native..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

JM

Jim M.

National Sales Director

> "It's expensive and sometimes difficult to integrate when I don't understand very clearly how the application can be used. And also the implementation..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853971)

Ederson V.

Systems Engineer

> "I've had very specific projects where I have to integrate two or more apps and when I look in Zapier, they already have a way to integrate them, this..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6628452)

GFM

Guy Fabrice M.

Gérant

> "High cost for advanced uses, dependence on third-party services, integration limitations, need for technical expertise, no advanced customization,..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4523181)

MS

Michael S.

Marketing Manager

> "The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

LP

LISA P.

Owner

> "Sometimes its difficult to get things integrated, complicated process"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6406474)

BW

Bridget W.

CEO Marketing Consultant

> "It was really easy."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

RH

Ryan H.

Creative Manager

> "It can be tricky to use at times."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6796384)

SC

Shelby C.

Attorney

> "Zapier was easy to use even though it was unfamiliar to me."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6801053)

Ngalla B.

CEO

> "It's difficult to make changes to a live zap."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4172863)

KH

Kelly H.

Customer Success Manager

> "Really easy to use, and the AI tool is really handy."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6689938)

SA

Shade A.

Founder

> "Sometimes it can be difficult to manage."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4834688)

CB

Clint B.

Owner

> "I love that’s it’s so easy to use."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6751815)

VR

Verified Reviewer

COO

> "In the beginning is not so easy to understand"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4166551)

FH

Faith H.

Sales Opps

> "Zapier software has enabled me to give better support to my sales team by helping me link mutiple softwares and ensure consistent and correct..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7103773)

Sahil K.

Quality Assurance Lead

> "Accessing customer support can be tough and there seems to be a lack of communication around software updates"

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

TS

Trevor S.

Operations Consultant

> "Customer serivce has helped me solve my issues and provide recommendations for improvement."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6599194)

MM

Michelle M.

Owner

> "The biggest challenge is that most of my clients struggle with it."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7048886)

Alfredo D.

CTO - Tech lead

> "There are so many apps, platform and services that is almost impossible not to find what You need, in more there are several ready made "receipt" to use..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6023391)

FK

Francois K.

CMO

> "We are clients since 2020 and this is not acceptable."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7031997)

NB

Nabil B.

Director

> "Their support are super helpful when you get too stuck."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6537973)

JW

Joe W.

Marketing Lead

> "there isn't as much support as I thought there would be"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6581128)

[View Reviews](https://www.capterra.com/p/130182/Zapier/reviews/)

## User interface

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

4.49 (3,552)

[Zapier](https://www.capterra.com/p/130182/Zapier/)

4.66 (3,077)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activities

150

Important

Activity Dashboard

120

Important

Smartsheet

Top features

33/49

-   Access Controls/Permissions
-   Activities
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Trail
-   Autonomous Task Execution
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Cross-system Integration
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Decision Making
-   Dependencies
-   Document Management
-   Drag & Drop
-   Email Management
-   Flows
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   Multi-step Planning
-   Natural Language Interaction
-   No-Code
-   Proactive Assistance
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Updates
-   Workflow Configuration

[See all features](https://www.capterra.com/p/79104/Smartsheet/#features)

Zapier

14/49

-   Access Controls/Permissions
-   Activities
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Trail
-   Autonomous Task Execution
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Cross-system Integration
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Decision Making
-   Dependencies
-   Document Management
-   Drag & Drop
-   Email Management
-   Flows
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   Multi-step Planning
-   Natural Language Interaction
-   No-Code
-   Proactive Assistance
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Updates
-   Workflow Configuration

[See all features](https://www.capterra.com/p/130182/Zapier/#features)

### Recognition

Smartsheet is recognized as a top-rated tool in 5 Capterra Shortlist reports

No recognitions have been awarded to Zapier

### Deployment & support

Smartsheet

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zapier

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smartsheet

-   By Smartsheet
-   Located in United States
-   Founded in 2012

Zapier

-   By Zapier
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

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Features

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4.3

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vs

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$29.99/month

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4.6

Features

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4.3

Ease of Use

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[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

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$9/month

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4.3

Features

4.4

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/19319-79104/JIRA-vs-Smartsheet)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/)

$29.99/month

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4.6

Features

4.4

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/19319-130182/JIRA-vs-Zapier)

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$9/month

Price

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4.3

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/79104-184581/Smartsheet-vs-Asana-PM)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$29.99/month

Price

$10.99/month

4.6

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/130182-184581/Zapier-vs-Asana-PM)

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/)

$9/month

Price

$9/month

4.3

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/79104-147657/Smartsheet-vs-monday-com)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

[Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/)

$29.99/month

Price

$5/month

4.6

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/130182-211559/Zapier-vs-Trello)

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

[Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/)

$9/month

Price

$5/month

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/79104-211559/Smartsheet-vs-Trello)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[4.72 (3,622)](https://www.capterra.com/p/186749/TaxDome/reviews/)

$29.99/month

Price

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4.6

Features

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4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/130182-186749/Zapier-vs-TaxDome)

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

vs

[Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/)

$9/month

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$10/month

4.3

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/76113-79104/Wrike-vs-Smartsheet)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

[Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/)

$29.99/month

Price

$10/month

4.6

Features

4.3

4.3

Ease of Use

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