--- title: "Compare Smartsheet vs Process Street 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Smartsheet and Process Street based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/79104-135004/Smartsheet-vs-Process-Street" page_type: "comparison" language: "en" --- # Smartsheet vs Process Street Features and Cost Comparison Last updated September 21st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetProcess Street2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.7 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $9.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,552 reviews](#user-reviews) Positive 3,276 Neutral 226 Negative 50 [## Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.7 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [652 reviews](#user-reviews) Positive 628 Neutral 18 Negative 6 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * Highest Rated ### CMW Platform 4.6 (522) * * * Starting Price $275.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Celoxis 4.5 (566) * * * Starting Price $10.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Miro 4.7 (1,705) * * * Starting Price $10.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 12,106 reviews from project management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Feature ratings Commenting/Notes 4.6 Customizable Fields 4.6 Activity Dashboard 4.4 Collaboration Tools 4.4 Access Controls/Permissions 4.4 79%Fit High performer Feature ratings Commenting/Notes 3.5 Customizable Fields 5.0 Activity Dashboard 4.5 Collaboration Tools 4.5 Access Controls/Permissions 4.6 User satisfaction User satisfaction 4.5 User reviews[3,552](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.7 User reviews[652](https://www.capterra.com/p/135004/Process-Street/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $9Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for Process Street is designed for mid-market and enterprise teams in regulated industries such as finance, technology, and manufacturing that assists with execution, compliance, and audit readiness. ## User reviews Pros & cons MB Matt B. Group Technology Director > "Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7162550) Christopher V. HUMAN RELATIONS > "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) Daniel R. COO > "I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) PR Pupp R. Owner > "Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) SP Sandy P. Virtual ASsistant > "I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153636) Christopher V. HUMAN RELATIONS > "The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) VR Verified Reviewer Advocate > "Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) NR Nikole R. Permit Technician > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) PR Pupp R. Owner > "Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) Daniel R. COO > "It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) MT Michael T. Assistant Director of Academic Support and Accessibility Services > "The customization of dashboard takes a lot of time and permission management gets messy when handling large organization." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165142) VR Verified Reviewer Advocate > "I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) VR Verified Reviewer PRESIDENT > "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153602) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Daniel R. COO > "My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) SK Sheniga K. Compensation consultant > "The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MG Madison G. Software Engineer > "The interface is not very modern and building more advanced or complex sheets and reports takes some time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) Christopher V. HUMAN RELATIONS > "Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SL Sai L. Assistantship > "It serves as a centralized source of truth that successfully streamlines project tracking, resource management, and data collection." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) NR Nikole R. Permit Technician > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) VR Verified Reviewer Small Business owner > "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7149330) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) NR Nikole R. Permit Technician > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Christopher V. HUMAN RELATIONS > "It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SK Sheniga K. Compensation consultant > "It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MR Monica R. Insurance Agent > "One thing that bores me with spreadsheets is formulas, and Smartsheet is not an exception." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) VR Verified Reviewer IT Director > "Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) AS Adam S. Head of Transformation Planning > "Neutral - good for a project manager but not great for portfolio management or PMO type organisations." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147254) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) SL Sai L. Assistantship > "Smartsheet excels at bridging the gap between traditional spreadsheets and robust project management software." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) Christopher V. HUMAN RELATIONS > "The learning curve is steep, and it feels total overkill for simple tasks." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) GBL Georgia Belletti L. Addetto alle vendite > "The app has versatile automation capabilities that helps us handle diverse tasks" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7174553) VR Verified Reviewer IT Director > "Managing permissions can be a little tedious." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) MR Monica R. Insurance Agent > "Since I started using Smartsheet, managing tasks and collaborative spreadsheets has become much simpler." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) MG Madison G. Software Engineer > "Reporting and dashboard features are very useful, I can see project data in single view." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) VT Vianney T. Staff Engineer > "The layout is intuitive and it becomes easy to track the progress of tasks while keeping good visibility on deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7181655) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) JR Joe R. Client Advisor > "Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165644) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) VR Verified Reviewer IT Director > "Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) ZM Zain M. CEO > "The best thing is its dashboards, very helpful for getting an overview of project status." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7169292) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) Christopher V. HUMAN RELATIONS > "It's just a much more resourceful way to track projects without wasting time on the clutter." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) OFP Oscar Froylan P. Line management > "It's user interface was not that attractive, although it's not something important." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6741529) JK Jasmina K. Research associate > "Smart sheet is really intuitive." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7155724) JG Jenny G. Senior Director > "Some features as not as user-friendly as I would like to see." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6616365) DC Daniel C. Benefits and Compliance Manager > "The platform is user-friendly and easy to navigate. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) ML Mary L. Director of Product > "The user interface could use some improvement. While it's standard, it's rather average and lacks innovation." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5050771) KM Karl M. EVP > "The user interface is well designed to give our users an easy learning curve. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6674675) VR Verified Reviewer Ops Coordinator > "It feels outdated and I personally don't feel like it's user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6476671) Aditi S. Writer > "Integration with other platforms helped us to cut down a lot of extra work." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6332898) IG Ivy G. Technology Development Field Intern > "Integrating it with other tools is a bit cumbersome" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6673853) VR Verified Reviewer Business Intelligence Analyst > "I also like how easy it is to integrate with other third-party platforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6353150) Devendra Kumar S. Manager > "Additionally, its integration with other tools and systems can be difficult and time-consuming." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4484586) BG Brandy G. Division Support Coordinator > "It integrates with Excel and other software platforms that are widely used." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3105934) CC Caitlin C. Manager > "Hard to come up with something negative--maybe too may customizable options has made it a little lengthy to integrate at times." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___3161921) VR Verified Reviewer VP, Technical Support > "It can be customized to a good degree with some integration possibilities." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3691528) MM Marco M. Business Analyst > "One cons is the difficulty to integrate with our systems/databases." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3073890) LK Lexi K. HR Generalist > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7121350) Gabriel B. Sales Consultant Associate > "What I dislike about Smartsheet is that it is difficult to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3856010) EZ Esther Z. Recruiter > "What I like most about Smartsheet's is that it is very clear and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064600) LW Lindsey W. Project Coordinator > "some aspects are difficult to use and takes some figuring out" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3120376) MS Mike S. Supply Chain Manager > "It is a powerful tool and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6537812) RT Robin T. Sr. Project Manager > "Multiscreen use is difficult. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2934097) EL Elizabeth L. Owner > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6548124) KS Kati S. Admin Assistant IT > "It is hard to know what to do with the new software. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2813884) PR Pupp R. Owner > "Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) JL Jayden L. VP of Accounting > "Customer support is always there to help with any bugs or issues that come up." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7123243) VR Verified Reviewer Analyst > "Customer support is not up to the mark and that is what organizations need more in terms of outage" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5094263) Brandon E. Sales Specialist > "Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Brandon E. Sales Specialist > "The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Lindsey A. OSS Ecosystem Program Manager > "Positive; the pro desk is very helpful and I have extremely satisfied with Smartsheet support overall." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6070715) VR Verified Reviewer graphics designer > "the customer service is not really as expected of it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4394351) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) JS Josh S. IT Coordinator > "A great tool for our team to onboard and offboard staff; this tool allows us to keep track of tasks needed too be done for workstation and..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6816730) DG Danielle G. Actuarial assistant > "I don't like that I can edit someone elses tasks (usually done by mistake), but I'd like to be able to take tasks from others and then..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7099348) SN Soumya N. Senior Software Developer > "It makes tracking complex workflows much simpler and ensures that nothing falls through the cracks during our daily operations." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7107892) TS Tamara S. Procurement Officer > "I'm not sure if the workflows are defaulted or if our developer has created them based on their understanding of the processes we follow,..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7090345) TS Tamara S. Procurement Officer > "I really appreciate the reminders embedded within each workflow as it helps keep me organized and my files consistent and complete." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7090345) CF Caroline F. Attorney > "Right now, we still have people emailing instead of using the comments, and I have to download/ upload email messages into the comments." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6722343) Chris J. CTO > "Being able to build checklists with conditional logic, approval steps and due dates means nothing gets missed." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7060811) RH Rhys H. Executive > "Being able to schedule Monthly schedules for week days only is a bit of an issue along with numbers starting with 0 don't work with..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4643359) SP Sharon P. COO > "I have asked for help several times via chat, and I have always been answered that day via email, or they have given me a link to schedule..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7100732) CH Christopher H. Data Analyst > "It auto hides some things which sometimes I didn't want hidden and it took a while to diagnose.batch deletion of completed runs would be..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4361048) IG India G. Programme Support > "My overall experience with Process Street is that it is a invaluable service that we use for our job, and without it we would struggle alot..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7064238) BS Boyang S. Junior Data Integration Developer > "The only issue I have with Process Street is that it can be a bit slow when it comes to loading." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4744970) DG Danielle G. Actuarial assistant > "It is easy to go back and edit our case so that appropriate tasks are triggered for different department members to complete." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7099348) VR Verified Reviewer Founder > "There is a learning curve involved with the tool which can be a bit overwhelming for the user in many cases." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3855932) IG India G. Programme Support > "Process Street makes keeping all of our information for all of our clients in one place so easy." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7064238) Sonya R. UX Designer > "Some of the advanced features are a bit confusing and takes some extra work to understand." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4439981) SP Sharon P. COO > "Process Street enables us to maintain consistent customer service." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7100732) JS Joseph S. Senior Financial Analyst > "It can be difficult to switch between workflows." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4744112) JG Jami G. Property Manager > "It is a fast system and you can move right through it following the tasks." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7146378) HM Helen M. Human Resources Manager > "The coding can be a bit confusing but I am not involved with set up" [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4678202) EV Elsie V. Onboarding Specialist > "Ease of use, endless possibilities to create & update SOP processes, Fun to use, Easy to update, great customer service, makes work &..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7108530) KB Kristeen B. owner > "The interface is a bit confusing." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4359455) YB Yelissa B. Marketing Specialist > "With its capacity for automation, real-time monitoring and integration with other tools, this platform has become an indispensable ally to..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6407167) VaShonda S. Project Manager > "Not being able to insert a table into the text; version control to see exactly what changes were made..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3205142) JF Jade F. Accounting Manager > "Then being able to schedule these tasks for completion is amazing. " [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7073228) DE David E. CFO > "As we are a manufacturing environment, many workers don't have access to workstations/mobile platforms. " [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3159437) AO Amr O. SA > "Process Street is an easy to use platform and has a very simple UI." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7128684) KA Keane A. President > "Still early stages, so a few things are a tiny bit clinky/complex - but not TOO early that major issues are arising." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3110919) Chris J. CTO > "I was initially concerned that the team may be reluctant to adopt the tool, but they quickly recognised the benefits and now we have an..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7060811) DE David E. CFO > "Checklists are not formatted for printing efficiently." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3159437) Patrick J. Operations Manager > "Process Street caters for everyone on the workflow spectrum - you can make workflows as simple or thorough as you like and it's really easy..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6666179) ADK Ayse Deniz K. Process Automation Engingeer > "I literally don't know how we managed to operate until we started to map out our processes on PS." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3522723) AH Alisha H. Business Operations Lead > "I love that the website is clean and not over cluttered. " [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7018734) PJ Polina J. Office Assistant > "The email feature doesn't work for all the users." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3229011) YB Yelissa B. Marketing Specialist > "I like Process Street because it allows you to automate repetitive tasks, which saves time and reduces errors." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6407167) HB Henrik B. IT Suppport > "We in mølbak have some issues since the credit card used to pay for this software have been changed a few times resulting in problems..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___2683282) SD Satwik D. SRE > "Completion and making task progress is easy." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___7109771) GR Gabriel R. Director of Creative Services > "Long Text lack even simple formatting capability" [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3007661) CG Chris G. Property Management > "In the property management business there's a lot of moving parts and this helps everyone on the team see whats going on and ensure nothing..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6101587) LD Lauren D. Property Associate > "The lag time on the comments was the biggest issue." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3012274) JM Jacqui M. Business Analyst > "The support from our account manager, \[sensitive content hidden\], and the chatbot has been useful." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___6821791) KB Kristeen B. owner > "The interface is a bit confusing." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4359455) JZ Jessa Z. CEO and Founder, Leveraged Expert Academy > "Process.st has allowed me to create learning modules for students in my online program, embedding files and videos where they need them." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3862220) VR Verified Reviewer Founder > "There is a learning curve involved with the tool which can be a bit overwhelming for the user in many cases." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3855932) BS Boyang S. Junior Data Integration Developer > "Its user-friendly interface allows us to quickly create and customize repeating tasks and checklists that can be easily shared with..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4744970) HM Helen M. Human Resources Manager > "The coding can be a bit confusing but I am not involved with set up" [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4678202) RG Rexel G. Senior Payroll Executive > "I like the most is that we can store and edit anytime a step by step process to ensure quality of work is being done, It also aligns both..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___5011523) BS Boyang S. Junior Data Integration Developer > "The only issue I have with Process Street is that it can be a bit slow when it comes to loading." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4744970) JH Jon H. Web Developer > "The software's visual checklist approach allows teams to create and manage standardized processes, ensuring consistency and accuracy." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4818415) DE David E. CFO > "As we are a manufacturing environment, many workers don't have access to workstations/mobile platforms. " [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3159437) Courtney S. System Administrator > "Thanks to Process Street, we were able to streamline our onboarding, renewal, and other administrative procedures and enhance our internal..." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___4563995) LD Lauren D. Property Associate > "The lag time on the comments was the biggest issue." [See full review](https://www.capterra.com/p/135004/Process-Street/#Capterra___3012274) [View Reviews](https://www.capterra.com/p/135004/Process-Street/reviews/) ## User interface [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) 4.49 (3,552) [Process Street](https://www.capterra.com/p/135004/Process-Street/) 4.71 (652) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Smartsheet Top features 32/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Process Street 30/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/135004/Process-Street/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 5 Capterra Shortlist reports Process Street is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Process Street Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Process Street - By Process Street - Located in United States - Founded in 2013 ## Popular Comparisons [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) $9/month Price $4.99/month 4.3 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/79104-169607/Smartsheet-vs-Clockify) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Contact vendor for pricing Price $9/month 4.5 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135004-147657/Process-Street-vs-monday-com) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) $9/month Price $7.91/month 4.3 Features 4.4 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-79104/JIRA-vs-Smartsheet) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Contact vendor for pricing Price $10.99/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135004-184581/Process-Street-vs-Asana-PM) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.49 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $9/month Price $10.99/month 4.3 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/79104-184581/Smartsheet-vs-Asana-PM) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Contact vendor for pricing Price $7.91/month 4.5 Features 4.4 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-135004/JIRA-vs-Process-Street) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) $9/month Price $9/month 4.3 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/79104-147657/Smartsheet-vs-monday-com) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/) Contact vendor for pricing Price $29.99/month 4.5 Features 4.6 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/130182-135004/Zapier-vs-Process-Street) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) $9/month Price $5/month 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/79104-211559/Smartsheet-vs-Trello) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,619)](https://www.capterra.com/p/211559/Trello/reviews/) Contact vendor for pricing Price $5/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135004-211559/Process-Street-vs-Trello) [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.49 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $9/month Price $10/month 4.3 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-79104/Wrike-vs-Smartsheet) [Process Street](https://www.capterra.com/p/135004/Process-Street/)[4.71 (652)](https://www.capterra.com/p/135004/Process-Street/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Contact vendor for pricing Price $10/month 4.5 Features 4.3 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-135004/Wrike-vs-Process-Street)