--- title: "Compare Smartsheet vs Aha! 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Smartsheet and Aha! based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/79104-144020/Smartsheet-vs-Aha" page_type: "comparison" language: "en" --- # Smartsheet vs Aha! Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetAha!2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Aha!](https://www.capterra.com/p/144020/Aha/)[4.7 (565)](https://www.capterra.com/p/144020/Aha/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $9.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,552 reviews](#user-reviews) Positive 3,276 Neutral 226 Negative 50 [## Aha!](https://www.capterra.com/p/144020/Aha/)[4.7 (565)](https://www.capterra.com/p/144020/Aha/reviews/) Starting Price $59.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.4 Customer Service 4.8 Reviews Sentiment Based on [565 reviews](#user-reviews) Positive 540 Neutral 23 Negative 2 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 12,106 reviews from project management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Feature ratings Commenting/Notes 4.6 Customizable Fields 4.6 Activity Dashboard 4.4 Collaboration Tools 4.4 Access Controls/Permissions 4.4 83%Fit Not enough reviews Feature ratings Commenting/Notes 5.0 Customizable Fields 4.9 Activity Dashboard 5.0 Collaboration Tools 4.5 Access Controls/Permissions 4.3 User satisfaction User satisfaction 4.5 User reviews[3,552](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.7 User reviews[565](https://www.capterra.com/p/144020/Aha/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.6 Customer support 4.8 Price starts from Price starts from $9Per User, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for Aha! is used by product managers, product operations, program managers, project managers, IT departments, engineering teams, marketing departments, UX designers, and business strategists. ## User reviews Pros & cons MB Matt B. Group Technology Director > "Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7162550) Christopher V. HUMAN RELATIONS > "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) Daniel R. COO > "I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) PR Pupp R. Owner > "Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) SP Sandy P. Virtual ASsistant > "I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153636) Christopher V. HUMAN RELATIONS > "The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) VR Verified Reviewer Advocate > "Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) NR Nikole R. Permit Technician > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) PR Pupp R. Owner > "Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) Daniel R. COO > "It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) MT Michael T. Assistant Director of Academic Support and Accessibility Services > "The customization of dashboard takes a lot of time and permission management gets messy when handling large organization." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165142) VR Verified Reviewer Advocate > "I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) VR Verified Reviewer PRESIDENT > "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153602) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Daniel R. COO > "My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) SK Sheniga K. Compensation consultant > "The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MG Madison G. Software Engineer > "The interface is not very modern and building more advanced or complex sheets and reports takes some time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) Christopher V. HUMAN RELATIONS > "Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SL Sai L. Assistantship > "It serves as a centralized source of truth that successfully streamlines project tracking, resource management, and data collection." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) NR Nikole R. Permit Technician > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) VR Verified Reviewer Small Business owner > "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7149330) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) NR Nikole R. Permit Technician > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Christopher V. HUMAN RELATIONS > "It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SK Sheniga K. Compensation consultant > "It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MR Monica R. Insurance Agent > "One thing that bores me with spreadsheets is formulas, and Smartsheet is not an exception." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) VR Verified Reviewer IT Director > "Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) AS Adam S. Head of Transformation Planning > "Neutral - good for a project manager but not great for portfolio management or PMO type organisations." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147254) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) SL Sai L. Assistantship > "Smartsheet excels at bridging the gap between traditional spreadsheets and robust project management software." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) Christopher V. HUMAN RELATIONS > "The learning curve is steep, and it feels total overkill for simple tasks." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) GBL Georgia Belletti L. Addetto alle vendite > "The app has versatile automation capabilities that helps us handle diverse tasks" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7174553) VR Verified Reviewer IT Director > "Managing permissions can be a little tedious." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) MR Monica R. Insurance Agent > "Since I started using Smartsheet, managing tasks and collaborative spreadsheets has become much simpler." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) MG Madison G. Software Engineer > "Reporting and dashboard features are very useful, I can see project data in single view." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) VT Vianney T. Staff Engineer > "The layout is intuitive and it becomes easy to track the progress of tasks while keeping good visibility on deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7181655) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) JR Joe R. Client Advisor > "Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165644) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) VR Verified Reviewer IT Director > "Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) ZM Zain M. CEO > "The best thing is its dashboards, very helpful for getting an overview of project status." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7169292) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) Christopher V. HUMAN RELATIONS > "It's just a much more resourceful way to track projects without wasting time on the clutter." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) OFP Oscar Froylan P. Line management > "It's user interface was not that attractive, although it's not something important." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6741529) JK Jasmina K. Research associate > "Smart sheet is really intuitive." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7155724) JG Jenny G. Senior Director > "Some features as not as user-friendly as I would like to see." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6616365) DC Daniel C. Benefits and Compliance Manager > "The platform is user-friendly and easy to navigate. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) ML Mary L. Director of Product > "The user interface could use some improvement. While it's standard, it's rather average and lacks innovation." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5050771) KM Karl M. EVP > "The user interface is well designed to give our users an easy learning curve. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6674675) VR Verified Reviewer Ops Coordinator > "It feels outdated and I personally don't feel like it's user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6476671) Aditi S. Writer > "Integration with other platforms helped us to cut down a lot of extra work." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6332898) IG Ivy G. Technology Development Field Intern > "Integrating it with other tools is a bit cumbersome" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6673853) VR Verified Reviewer Business Intelligence Analyst > "I also like how easy it is to integrate with other third-party platforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6353150) Devendra Kumar S. Manager > "Additionally, its integration with other tools and systems can be difficult and time-consuming." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4484586) BG Brandy G. Division Support Coordinator > "It integrates with Excel and other software platforms that are widely used." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3105934) CC Caitlin C. Manager > "Hard to come up with something negative--maybe too may customizable options has made it a little lengthy to integrate at times." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___3161921) VR Verified Reviewer VP, Technical Support > "It can be customized to a good degree with some integration possibilities." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3691528) MM Marco M. Business Analyst > "One cons is the difficulty to integrate with our systems/databases." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3073890) LK Lexi K. HR Generalist > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7121350) Gabriel B. Sales Consultant Associate > "What I dislike about Smartsheet is that it is difficult to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3856010) EZ Esther Z. Recruiter > "What I like most about Smartsheet's is that it is very clear and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064600) LW Lindsey W. Project Coordinator > "some aspects are difficult to use and takes some figuring out" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3120376) MS Mike S. Supply Chain Manager > "It is a powerful tool and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6537812) RT Robin T. Sr. Project Manager > "Multiscreen use is difficult. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2934097) EL Elizabeth L. Owner > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6548124) KS Kati S. Admin Assistant IT > "It is hard to know what to do with the new software. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2813884) PR Pupp R. Owner > "Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) JL Jayden L. VP of Accounting > "Customer support is always there to help with any bugs or issues that come up." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7123243) VR Verified Reviewer Analyst > "Customer support is not up to the mark and that is what organizations need more in terms of outage" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5094263) Brandon E. Sales Specialist > "Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Brandon E. Sales Specialist > "The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Lindsey A. OSS Ecosystem Program Manager > "Positive; the pro desk is very helpful and I have extremely satisfied with Smartsheet support overall." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6070715) VR Verified Reviewer graphics designer > "the customer service is not really as expected of it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4394351) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) Jerrid C. CEO > "Customer feedback capture is another strong area, since it helps turn customer input into roadmap items instead of letting feedback..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7189019) Klaus Z. Product Lead AI > "Public publishing options in presentations feel a bit clumsy and it takes a while to set up a ll necessary templates and themes." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7093914) Jerrid C. CEO > "I also like the prioritization and scorecard capabilities because they make it easier to evaluate competing requests and explain..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7189019) Jerrid C. CEO > "It is not the simplest tool to learn, and self-guided onboarding can be challenging at times." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7189019) MT Michael T. Senior Product Operations Manager > "The multitude of different products in their offering provide a complete suite of capabilities that Product Teams can use for..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6561318) BW Becky W. Capability Manager > "Occasionally, I have issues with slow performance, for example, selecting a report or choosing an option on the screen where there..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6701339) Klaus Z. Product Lead AI > "Integrations with engineering tools like Azure DevOps help keeping track with delivery without the need to recreate everything in..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7093914) MT Michael T. Senior Product Operations Manager > "It comes off as a bit stale, particularly as it relates to roadmaps, which are the most critical stakeholder-facing experiences." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6561318) Jerrid C. CEO > "Aha! has been very helpful for managing product work across different clients and customer priorities." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7189019) DG Dominic G. Product Lead > "They perceive Aha! to be a low quality product and ask us if we would consider moving back to JIRA to manage their product Ideas." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6706267) NR Nicola R. Product Manager > "The customization options (especially if you have an Enterprise+ plan) and the APIs available make it possible to really do..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6587211) DG Dominic G. Product Lead > "Overall experience is good but I think you have the wrong features behind the Ideas Advanced paywall" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6706267) VR Verified Reviewer Administrative Director > "Overall I love using Aha, because as a project manager, I can prepare documentation, that I can customize" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7085252) MB Mariam B. Head of Project Portfolio Management Department > "Network disruptions often cause filled out data to be lost" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6298674) Carlie R. Owner > "It's streamline interface and website made it user friendly and made the process easy and stress free" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7120719) BT Brian T. VP Product Management > "Finally, we've been asking for a SOC2 report for years, Aha hasn't been willing to undertake this (ISO27001 is not equivalent)." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6201915) VR Verified Reviewer Customer Marketing Manager > "Having multiple products across our company can result in lots of data and ideas - AHA!" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7056102) LL Luke L. CEO > "Parts of the interface are still a bit tricky / unintuitive to use." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6332403) NR Nicola R. Product Manager > "Via customization I can adapt the workflow and the data displayed in a very detailed manner." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6587211) DV David V. QA Anaylst > "I think that I don’t always find things in the way I search or use keywords." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6104718) VR Verified Reviewer Administrative Director > "I can manage projects easily and customize templates." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7085252) Grace B. Project Manager > "The biggest thing that bothers me with Aha is that there isn't a particularly helpful or user-friendly dashboard where you can see..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___5022178) VR Verified Reviewer Customer Marketing Manager > "Aha! Is a centralized place for our company to collect feedback and organize ideas." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7056102) PC Paula C. Chief of Intellectual Property > "The inability to see features and epics on one roadmap/one view is challenging to tell the complete story." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4628446) BW Becky W. Capability Manager > "The team added a datapoint to a report so I could use it as a key on another report, and they did this in just TWO DAYS!" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6701339) AM Atendi M. IT Manager > "Aha! is not the the most cost effective idea management software." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6165404) NH Nate H. VP Product Management > "The dashboards and reports in Aha are super powerful and it's the only way we report on roadmaps and status. And finally the..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6164450) FT Fran T. Head of Product > "After our account renewal I did ask the team for a refund and to cancel our subscription, but the aha team were unwilling to..." [See full review](https://www.capterra.com/p/144020/Aha/#GetApp___4853295) Klaus Z. Product Lead AI > "Definitely a good solution for product management with strong focus on collaboration and communication." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7093914) HH Hammad H. IT Enigneer > "The search functionality seems to be bit off as we have many of feature's requests as a company it is hard for us to find one that..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3186186) VR Verified Reviewer Customer Marketing Manager > "Overall, myself and my team have had a great experience with AHA! And plan to continue utilizing it for collecting customer..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7056102) FT Fran T. Head of Product > "Our team has found it cumbersome and we don't use all the additional functionality it provides." [See full review](https://www.capterra.com/p/144020/Aha/#GetApp___4853295) PD Parker D. Lead Technical Success Manager > "User facing experiences are intuitive, making it easy to drive adoption. " [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7185310) VR Verified Reviewer Senior Product Owner > "The "Ideas" tab is confusing since it's similarly named to the "AHA Ideas" portal." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4856302) CS Cheri S. Operations Specialist > "This allows them to fully understand my need and provide any available workarounds." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6810755) NC Nolan C. Product Operations Manager > "Some features (capacity planning, dynamic forms, idea widgets) are only on the enterprise+ plan which is annoying considering how..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3243669) JC Jo C. Digital Product Manager > "With so much content, it's a tough job to ensure users can easily learn and get value from the platform but this company is Best in..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6471563) VR Verified Reviewer app admin > "Tool is very expensive" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6194770) MW Mike W. Principal Product Manager > "The ability to customize almost all aspects of Aha make it the choice for power users. If I can imagine it, I can probably do it...." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6341841) MW Michael W. Senior Consultant > "The price tag is deterring the organisation to adapt it fully." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4680141) RT Rakesh T. Engineer > "A very light tool that works as intended for requirements management." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6594884) VR Verified Reviewer Software developer > "The mobile interface of the app is not that great." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4643418) PD Parker D. Lead Technical Success Manager > "Support is unmatched, truly a 5-star experience." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7185310) DY Di Y. Software Developer Intern > "The AHA documentation is vague at times (in my case, it is the REST API documentation), which left out some possible fields we can..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3148180) PD Parker D. Lead Technical Success Manager > "At a platform level Aha is incredibly easy to setup and administer. " [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7185310) ED Ellene D. Product Owner III > "It's a little hard to navigate to some areas. " [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4907389) GK Grace K. Senior Director of Product Management and Software Innovation > "The product is extremely sophisticated, and offers a wide range of functionalities for companies that are looking to have all teams..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6380062) CL Claude L. Product Manager > "I was part of the team that benchmarked to product : we did not choose first aha! as it seems to "big", to complex." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4614994) CB Clare B. Head of product > "The service Aha has offered us throughout the evaluation period, POC and implementation has been excellent. " [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6676531) RO Ryan O. Senior Business Analyst > "We weren't provided a sales pitch to later lead to a demo with no direction as is the case with most new application onboarding." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3605136) BT Brian T. VP Product Management > "Aha Roadmaps+ offers a very compelling product planning tool that integrates directly with our Jira instance." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6201915) MV Marco V. Secretaris > "Not possible to capture additional user information (at least I couldn't find it)" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3587284) MW Mike W. Principal Product Manager > "The company isn't sitting on their laurels either, the engagement with customers on the Ideas portal is very active and features..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6341841) AF Aaron F. Product Manager > "They make you use their best practices or the software doesn’t work." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3220477) DF DeEtte F. President > "It helps me build my company from business idea to completion. As I scale, Grow and hire full time staff, I am able to integrate..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4501728) Andrew K. CEO > "The UI is a bit flaky and sometimes I have to update things multiple times before my changes are saved in Chrome." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2454981) Sam S. Product Owner > "Ability to produce a roadmap for the first time in company history while integrating that with Aha Develop for targeted sprints..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4224528) Peter T. Director Product Management > "Navigation and UX make it hard for new people to learn how to use Aha!" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3437124) SW Scott W. Product Manager II > "The product has great tools for defining your product strategy, vision, mission, and allows you to easily track ideas, features,..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4504101) Joshua N. Product Manager > "There isn't much here for actual execution of work. If you are running Scrum, Kanban or some other frame work there isn't much here..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2576042) NR Nicola R. Product Manager > "Support is very good, they answer in a good time and the answers are always able to solve the problems." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6587211) SM Sunil M. VP Product > "The nested administration menus are cumbersome, easy to get lost." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3191777) JB Jeff B. Director Product Management > "My experience is positive and I was able to convince management to invest in additional licenses after being acquired and merged..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6183462) MW Matthew W. Customer Support Specialist > "Aha! can sometimes be buggy when typing up a new idea, the admin portal is messy and hard to navigate." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2423173) RC Rob C. Program Manager > "Great for organizing idea generation and new feature roadmapping." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6230232) HM Hilda M. UX Designer > "I also think that the integration with AzureDevOps is sorely lacking in terms of promoting Agile/Lean practices." [See full review](https://www.capterra.com/p/144020/Aha/#SoftwareAdvice___2477756) BZ Brian Z. Technical Director > "The idea link up is a great feature." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6524257) CY Christina Y. Manager of Product Management > "It's a little complicated and not always intuitive." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3582430) PJ Paroon J. Product Owner > "It is a good and effective product management tool." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6654603) LW Liam W. Strategic Programme Director > "Onboarding through the help files isn't that great, as it's now a fairly large and complex product." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2671223) SJ Simon J. Senior manager > "I created a visual timeline of upcoming features, which made planning much simpler." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6380200) MM Matt M. Release Train Engineer > "The response time and the quality of responses/follow up has been second to none." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2888092) ED Ellene D. Product Owner III > "I'm just starting to get into using it in the last 2 weeks and using it to present my roadmap to business users, integrated with..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4907389) HR Helga R. Community Manager > "That's why I have to contact the support that often - sometimes I just don't have time to figure out things on my own." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2868182) MB Mariam B. Head of Project Portfolio Management Department > "Lots of options for customizing initiatives and reports" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6298674) LO Lisa O. Senior Technical Consultant > "Sometime the settings are confusing due to the way they are named and organised." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2564794) MO Max O. Product Operations > "We like the ability to standardise our product management processes and data model across teams that had historically operated in..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4663352) VR Verified Reviewer Consultant > "During the assessment time frame I didn't track down a particular highlights that I loathe." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2966916) VR Verified Reviewer Product Manager > "It is made my product managers for product managers. And as product management has so many variations in practice, this tool is..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4167709) MP Meridith P. Product Operations Manager > "I didn't really understand the structure and how each field relates to the other." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2484203) Carlie R. Owner > "It's streamline interface and website made it user friendly and made the process easy and stress free" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7120719) LL Luke L. CEO > "Parts of the interface are still a bit tricky / unintuitive to use." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___6332403) PD Parker D. Lead Technical Success Manager > "User facing experiences are intuitive, making it easy to drive adoption. " [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7185310) VR Verified Reviewer Software developer > "The mobile interface of the app is not that great." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4643418) Sam S. Product Owner > "It is user friendly while being extremely robust as you get deeper into the functionality." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4224528) CY Christina Y. Manager of Product Management > "It's a little complicated and not always intuitive." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3582430) ML Mike L. SR. Product Owner > "The interface and UI are very intuitive." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___4588355) Peter T. Director Product Management > "Navigation and UX make it hard for new people to learn how to use Aha!" [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___3437124) Klaus Z. Product Lead AI > "Integrations with engineering tools like Azure DevOps help keeping track with delivery without the need to recreate everything in..." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___7093914) HR Helga R. Community Manager > "That's why I have to contact the support that often - sometimes I just don't have time to figure out things on my own." [See full review](https://www.capterra.com/p/144020/Aha/#Capterra___2868182) [View Reviews](https://www.capterra.com/p/144020/Aha/reviews/) ## User interface [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) 4.49 (3,552) 4.72 (565) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Smartsheet Top features 32/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Aha! 30/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/144020/Aha/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Aha! ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Aha! Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Aha! - By Aha! 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