# Compare Smartsheet vs shopVOX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smartsheet and shopVOX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/79104-155218/Smartsheet-vs-shopVOX

---

# Smartsheet vs shopVOX Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartsheetshopVOX2/4 selected

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

[shopVOX](https://www.capterra.com/p/155218/shopVOX/)[4.6 (241)](https://www.capterra.com/p/155218/shopVOX/reviews/)

[## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting Price

$12.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [3,479 reviews](#user-reviews)

Positive

3,208

Neutral

224

Negative

47

[## shopVOX](https://www.capterra.com/p/155218/shopVOX/)[4.6 (241)](https://www.capterra.com/p/155218/shopVOX/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

LM

Based on [241 reviews](#user-reviews)

Positive

224

Neutral

7

Negative

10

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 8,779 reviews from workflow management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Customizable Reports

4.3

Task Management

4.5

Commenting/Notes

4.6

Customizable Fields

4.6

Real-Time Data

4.6

\--%Fit

Not enough reviews

Feature ratings

Customizable Reports

\--

Task Management

4.4

Commenting/Notes

\--

Customizable Fields

3.9

Real-Time Data

5.0

User satisfaction

User satisfaction

4.5

User reviews[3,479](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.4

Customer support

4.3

User satisfaction

4.6

User reviews[241](https://www.capterra.com/p/155218/shopVOX/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$12Per User, Per Month

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations.

Best for

Custom manufacturing businesses such as sign shops, print shops, embroiderers, screen printers, trophy and award companies, and vehicle wrap shops.

## User reviews

Pros & cons

CH

Carnell H.

Owner

> "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487)

LW

Laura W.

Marketing Coordinator

> "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089)

AR

Anitha R.

Senior Technical Specialist

> "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889)

SS

Sarah S.

Land Acquisition Admin

> "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737)

KT

Kenneth T.

Creative Director

> "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723)

AR

Anitha R.

Senior Technical Specialist

> "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889)

AG

Ana G.

Marketing Coordinator

> "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic...."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741)

SE

Stephanie E.

Talent Attraction Specialist

> "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619)

SH

Sarah H.

Group Show Director

> "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746)

KS

Keith S.

Co-Founder and Chief Executive Officer

> "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400)

MW

Marcus W.

Research Scientist

> "They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305)

DA

Daniel A.

IT Project Manager

> "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494)

VR

Verified Reviewer

President

> "It's also made information gathering a much more streamlined process with it's ability to integrate with webforms."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7061484)

TH

Tabatha H.

Director of Human Resources

> "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907)

BB

Brendan B.

Operations Lead

> "It allows us to make sure internal tool access is not deactivated for those who need it."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7044172)

TS

Todd S.

VP of Sales and Marketing

> "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114)

EB

Euler B.

Board Observer

> "I like the layouts and its simplicity,the fact that it has an option to create forms and use it offline in mobile app is awesome plus maintaining large data is..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6310714)

MW

Marcus W.

Research Scientist

> "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305)

EN

Edmond N.

Research Project Support Coordinator

> "The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6446749)

JB

Jennifer B.

Operations Coordinator

> "Sometimes updates come in an untimely manner; especially not useful when working with live inventory"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341)

HV

Humashankar V.

Project Manager

> "The automated reporting and notification features have saved us countless hours and reduced errors. Plus, the mobile app allows us to stay connected and..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6237066)

EB

Ellie B.

Business Operations and HR Support

> "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091)

Shilpa R.

QA

> "Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068508)

MB

Mark B.

VP of Sales and Estimating

> "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747)

AT

Aniruddha T.

Operations Support

> "I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6488207)

Roger A.

Owner

> "Some bugs and issues can appear with complex sheets."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814)

KT

Kenneth T.

Creative Director

> "Your guidance on how to proceed would be immensely valuable, as it would help streamline my workflow and enhance my productivity in tracking and managing my..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723)

DA

Daniel A.

IT Project Manager

> "The new licensing model greatly reduces the value of the product."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494)

KF

Kayla F.

Coordinator

> "I really enjoy using Smartsheet's since it collaberates a lot and makes it so much easier to communicate in a professional way."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7054745)

SN

Sarah N.

Academic Programs Coordinator

> "Other high automation capabilities are time-consuming to set up and are not necessarily user friendly."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7070791)

ML

Mor L.

Senior Presales Engineer

> "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570)

MJ

Michael J.

Digital Marketer

> "UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6806619)

JF

Jennifer F.

Project Manager

> "It is helpful whenever I get stuck or need a little extra help figuring out a way to create charts for my dashboards."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7028844)

VR

Verified Reviewer

Client Success Manager

> "There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068086)

BB

Britta B.

Coordinator

> "There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6843773)

TA

Tim A.

Strategic Operations Director

> "Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849)

Victoria H.

HR Director

> "I use it for a lot of project management as well as to do task and it keeps me on track."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7076731)

RG

Roman G.

Information Technology Audit

> "Could become a bit costly if you start to add additional ad-ons (for example time tracking)"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6771415)

MB

Manish B.

Chartered Accountant

> "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921)

JD

Jagar D.

Information technology analyst

> "Smartsheet can possibly lag in its performance while working with huge datasets or complex formulas."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6283868)

VR

Verified Reviewer

Project Coordinator

> "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092)

KT

Kenneth T.

Creative Director

> "However, it seems that this feature, which I find crucial, is not available for Apple users like myself at the moment."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723)

VR

Verified Reviewer

HR recruiter

> "The software helps to keep the data at one stage and can be easily accessible on various devices by the users also helps to manage the record"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6244676)

EG

Elvison G.

Business Architecture Supervisor

> "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141)

DL

DONIA L.

Project Manager

> "The Gantt timeline actually assists me to monitor dependencies and dates become dynamic when tasks are moved."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6847096)

LV

Leah V.

Senior Client Service Rep

> "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070)

Julieann L.

Office Manager Project Assistant

> "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130)

Otilde R.

Product Designer

> "Availability features of allocating various resources do not incorporate part-time availability well enough."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852)

PB

Phoebe B.

Payroll Manager

> "I like the real-time updates and feature to collaborate with other coworkers."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7058344)

PK

Paulette K.

Credit Risk Analyst

> "It can get expensive if you need access to premium features thus affecting its viability for small teams."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857)

SN

Sharon N.

Payroll and Billing

> "It helps that each sheet can be easily viewed in a few different ways."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064906)

AB

Alanna B.

Rebate Programs

> "Users can accidentally input work and forget to save leading to lost worktime and need for double checking."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301)

JA

Jacqueline A.

Quality Assurance Specialist

> "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471)

TA

Tim A.

Strategic Operations Director

> "The permissions system can be a bit cumbersome."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849)

FP

Fernando P.

Administrative

> "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex projects."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372)

JA

Jacqueline A.

Quality Assurance Specialist

> "This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471)

ZA

Zafar A.

Country HSE manager

> "Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7112515)

RC

Ripon C.

IT Executive

> "Some users have noted that the reporting functionality within Smartsheet is limited, which may make it difficult to get an overall view of project progress or..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4801437)

JA

Jon A.

Chief Executive Officer

> "It has been phenomenal at taking purchasing requests from 10 sales reps and over 300 vendors and communicate this down to a simple system for our Planner. "

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6339124)

MB

Mark B.

IT Manager

> "Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6729489)

Samuel K.

owner

> "It’s like a smart spreadsheet where I can track projects and tasks, and it’s great for working with my team and sharing files."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#GetApp___6435564)

CTAS

Cornelius Tian Andi S.

owner

> "it will get slow if work with large data"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6793306)

JL

Jonathan L.

Clinical Quality Assurance Manager

> "creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6454692)

JL

Jianming L.

Senior program officer

> "I'm not sure if it is a Smartsheet function or my Email intake system, but the way the notifications are sent, it's all in a single email rather than separate..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6114926)

ML

Mor L.

Senior Presales Engineer

> "Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570)

OA

Onome A.

Operation Manager

> "Areas of improvement encompass a learning curve, potential costs, compatibility challenges, limited support, feature overload, and customization limitations,..."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4914716)

Roger A.

Owner

> "It is good for task management and tracking progress."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814)

SS

Sarah S.

Land Acquisition Admin

> "Sometimes the functionality seems limited."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737)

ME

Madison E.

Quality Improvement Consultant

> "I like the ease of collaborating with colleagues and sharing protected documents for projects and meetings"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7024140)

NR

Nuria R.

Community Manager

> "Sharing still my disapoint part."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7049651)

VR

Verified Reviewer

Student

> "It helps me keep up with requests, updates and dates for past and ongoing projects!"

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6882138)

EP

Eleni P.

Project Manager

> "You also can't track resourcing that changes over time."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6579669)

MW

Marcus W.

Research Scientist

> "It also was similar to use to Excel with conditional formatting, formulas, and a similar layout which made learning quick."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305)

SE

Samuel E.

Database Administrator

> "Effective for project management, but lacks some deep customization."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6577140)

IL

Ira L.

Manager - Sales

> "Great for secure collaboration with a global team, located Singapore, UK, Bulgaria, US and Canada and met organizations standards."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6856497)

AW

Angela W.

Research Analyst

> "Setting up complex workflows is not that straightforward and requires advanced technical knowledge and expertise."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6579533)

PK

Paulette K.

Credit Risk Analyst

> "I like its automation capabilities that reduce the manual tracking of tasks and help streamline project execution."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857)

MW

Mark W.

Project Manager

> "Some basic functionality is missing, as verified by a few searches on user forums."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6449117)

SS

Samantha S.

Program Manager

> "I really like the automation features which sets alerts and reminders so we do not have to keep manually following up with people."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6523203)

TR

Tanya R.

Founder

> "It has so much less functionality that other project management tools such as Asana or Trello."

[See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6649560)

[View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/)

LM

Luc M.

Owner

> "The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6747914)

SA

Seth A.

Partner

> "Without talking to us, he suspended our account and made us remove the code, all while sending emails in all caps..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

EK

Emily K.

Founder

> "Great customer service and support, awesome job and client management systems, great for invoicing, accepting..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6305830)

SA

Seth A.

Partner

> "The biggest issue is shopvox WILL roll out new versions and features that don't work and haven't been adequately..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

RS

Ryan S.

President

> "The quick conversion from a quote to sales order and invoicing if flawless."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7045413)

SA

Seth A.

Partner

> "I know SV seems like it's a great fit for a lot of people, BUT why would you want to lock yourself and your company..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

RS

Ryan S.

President

> "With SV the look and feel of the software was a good start. Once we got into it we realized very quickly that it’s..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7045413)

SA

Seth A.

Partner

> "He also said he'd monitor our IP to ensure we "never tried anything like that again", another lie."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

EG

Emma G.

Graphic Designer

> "It is very convenient how eCommerce orders can be converted into sales orders."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7090792)

CD

Christian D.

Managing Member

> "Lack of care for their customers, stuck in their own mindset of their way is the right way, not willing to change or..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6478526)

GZ

Garann Z.

Ops Manager

> "User friendly, keeps track of everything needed to run the business smoothly from quoting to order entry to completing..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6805733)

KC

Kamyrn C.

Administrative Assistant

> "ShopVOX isn't always very user-friendly when it comes to user error."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7074768)

EG

Emma G.

Graphic Designer

> "I really like the eCommerce features and proofing system."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7090792)

LJ

Lloyd J.

Principal

> "The cost associated with adding a second user to the system."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6536408)

LM

Luc M.

Owner

> "Small shops can use what's only useful and relevant to them at the time and then start using additional features as..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6747914)

Bradley R.

Manager

> "I was told if I don’t like the increase to just leave and go find something else. "

[See full review](https://www.capterra.com/p/155218/shopVOX/#GetApp___6285844)

KC

Kamyrn C.

Administrative Assistant

> "However, the support team at shopVOX more than makes up for its flaws."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___7074768)

SA

Seth A.

Partner

> "It's buggy"

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

LJ

Lloyd J.

Principal

> "The Application is easily integrated with our financial mangement tools offering simplified management reporting"

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6536408)

JK

Jeff K.

Owner

> "Haven't needed customer support which says a lot."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6623231)

JT

Joshua T.

Graphics Manager

> "ShopVox makes it very easy to create a new job, fill in what is being ordered, and it allows us to send the..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___5057135)

SA

Seth A.

Partner

> "It's expensive"

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___6817684)

EC

Edwin C.

Creative Director

> "ShopVOX has helped our shop automate and organize our projects in a way where everything flows and and doesn't get..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4944208)

CD

Christian D.

Managing Member

> "It is good software, not great... their customer support is horrid."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6478526)

RS

Ron S.

President

> "Their on boarding and Live Chat support are great. "

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6837348)

TR

Tom R.

director

> "To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___4384242)

TS

Tracie S.

Bookkeeper

> "I like the live chat option that shopVOX offers."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6589857)

JT

Joshua T.

Graphics Manager

> "I highly recommend they hire some quality UI/UX designers to do a complete overhaul because it is very painful to use..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___5057135)

GZ

Garann Z.

Ops Manager

> "ShopVOX has a huge helpful team that is there just a click away."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6805733)

AJ

Aundrea J.

Owner

> "That you are unable to use Zapier on all tiers."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6189761)

JD

Jason D.

CEO

> "Reps have been helpful with helping set it up and us understanding it."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6815562)

KC

Kirsty C.

Creative Director

> "It can be a very difficult piece of software to navigate and the UI could do with some streamlining."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4055749)

LM

Luc M.

Owner

> "All of them have great features but SV has the best all around package."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6747914)

MS

Marjorie S.

Accountant/IT Specialist

> "I personally HATE chat support but they are so good I use it whenever needed. "

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4788038)

Bradley R.

Manager

> "The product was awesome, modular, pricing was good but"

[See full review](https://www.capterra.com/p/155218/shopVOX/#GetApp___6285844)

KC

Kirsty C.

Creative Director

> "However, for most things it works for us...which is why the quoting system (a huge part of why we use it) is so..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4055749)

VR

Verified Reviewer

CTO

> "After moving to this from other software, we have been pleased overall with the features."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6759405)

AlD

Aurélie D.

Assistante commerciale

> "We had stopped for compatibility issues with French law. But we couldn't find a tool that was as efficient for either..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___3314905)

MS

Marjorie S.

Accountant/IT Specialist

> "We have been using SV for almost 4 years, and we are delighted with the software, which replaced an outdated product..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4788038)

TR

Tom R.

director

> "There are many features missing or not well-developed."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___4384242)

KS

Katie S.

Sign Shop Manager

> "Their support team is fantastic and are always quick to help."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6623224)

TR

Tom R.

director

> "It's a bug, that has not been fixed."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___4384242)

DD

Donnie D.

Inventory Control & Purchasing Specialist

> "Multiple users are using Shopvox daily and with no issues. If someone does have an issue I'm able to get answers..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___4494481)

AlD

Aurélie D.

Assistante commerciale

> "Many functions are not translated into our language, which limits us the possibilities of use, especially for..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___3314905)

JT

Joshua T.

Graphics Manager

> "I love how easy it is to start a new order and enter all the order information."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___5057135)

TR

Tom R.

director

> "None of that has been updated for the last two years."

[See full review](https://www.capterra.com/p/155218/shopVOX/#SoftwareAdvice___4384242)

JB

Jason B.

Salesman

> "The customer support is by far the best feature."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6066029)

AlD

Aurélie D.

Assistante commerciale

> "Some specific support requests take a long time to process"

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___3314905)

TL

Tim L.

Admin

> "It helps keep pricing consistent and is very easy to use"

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6110095)

GF

Gary F.

Director of Operations

> "This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit..."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___2207966)

AJ

Aundrea J.

Owner

> "We have not even officially began using all of the features but we are excited to begin in the near future."

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___6189761)

KB

Karl B.

president

> "to much feature makes a little to long to adapt for new employees"

[See full review](https://www.capterra.com/p/155218/shopVOX/#Capterra___2360350)

[View Reviews](https://www.capterra.com/p/155218/shopVOX/reviews/)

## User interface

4.49 (3,479)

[shopVOX](https://www.capterra.com/p/155218/shopVOX/)

4.58 (241)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Smartsheet

Top features

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Email Management
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   No-Code
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Configuration

[See all features](https://www.capterra.com/p/79104/Smartsheet/#features)

shopVOX

30/36

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Email Management
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   No-Code
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Configuration

[See all features](https://www.capterra.com/p/155218/shopVOX/#features)

### Recognition

No recognitions have been awarded to Smartsheet

No recognitions have been awarded to shopVOX

### Deployment & support

Smartsheet

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

shopVOX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smartsheet

-   By Smartsheet
-   Located in United States
-   Founded in 2012

shopVOX

-   By TechVOX
-   Located in United States
-   Founded in 2010

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