# Compare Smartsheet vs Karbon 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Smartsheet and Karbon based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/79104-156181/Smartsheet-vs-Karbon --- # Smartsheet vs Karbon Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetKarbon2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,526)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Karbon](https://www.capterra.com/p/156181/Karbon/)[4.7 (207)](https://www.capterra.com/p/156181/Karbon/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,526)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,526 reviews](#user-reviews) Positive 3,251 Neutral 226 Negative 49 [## Karbon](https://www.capterra.com/p/156181/Karbon/)[4.7 (207)](https://www.capterra.com/p/156181/Karbon/reviews/) Starting Price $59.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [207 reviews](#user-reviews) Positive 198 Neutral 5 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 9,400 reviews from workflow management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Task Management 4.5 Customizable Reports 4.3 Commenting/Notes 4.6 Customizable Fields 4.5 Real-Time Data 4.6 70%Fit Not enough reviews Feature ratings Task Management 4.5 Customizable Reports \-- Commenting/Notes 4.9 Customizable Fields 3.7 Real-Time Data 4.2 User satisfaction User satisfaction 4.5 User reviews[3,526](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.7 User reviews[207](https://www.capterra.com/p/156181/Karbon/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.5 Customer support 4.7 Price starts from Price starts from $12Per User, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for Karbon is built for accounting firms and addresses the specific needs and challenges of modern accounting practices. ## User reviews Pros & cons MB Matt B. Group Technology Director > "Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7162550) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) NR Nikole R. Permit Technician > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) Daniel R. COO > "I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) SP Sandy P. Virtual ASsistant > "I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards, and project..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153636) MT Michael T. Assistant Director of Academic Support and Accessibility Services > "The customization of dashboard takes a lot of time and permission management gets messy when handling large organization." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165142) VR Verified Reviewer Advocate > "Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual administrative work and save..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) VR Verified Reviewer PRESIDENT > "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153602) Daniel R. COO > "It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without having to build a..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) Daniel R. COO > "My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) MG Madison G. Software Engineer > "The interface is not very modern and building more advanced or complex sheets and reports takes some time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) VR Verified Reviewer Advocate > "I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects organized and on..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) SK Sheniga K. Compensation consultant > "The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) SL Sai L. Assistantship > "It serves as a centralized source of truth that successfully streamlines project tracking, resource management, and data collection." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) NR Nikole R. Permit Technician > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) VR Verified Reviewer Small Business owner > "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7149330) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) NR Nikole R. Permit Technician > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) SK Sheniga K. Compensation consultant > "It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) TA Tim A. Strategic Operations Director > "Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) AS Adam S. Head of Transformation Planning > "Neutral - good for a project manager but not great for portfolio management or PMO type organisations." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147254) SL Sai L. Assistantship > "Smartsheet excels at bridging the gap between traditional spreadsheets and robust project management software." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic...." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) EN Edmond N. Research Project Support Coordinator > "The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6446749) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) AT Aniruddha T. Operations Support > "I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6488207) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) GBL Georgia Belletti L. Addetto alle vendite > "The app has versatile automation capabilities that helps us handle diverse tasks" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7174553) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) MG Madison G. Software Engineer > "Reporting and dashboard features are very useful, I can see project data in single view." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) Victoria H. HR Director > "I use it for a lot of project management as well as to do task and it keeps me on track." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7076731) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) SN Sarah N. Academic Programs Coordinator > "Other high automation capabilities are time-consuming to set up and are not necessarily user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7070791) JR Joe R. Client Advisor > "Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165644) MJ Michael J. Digital Marketer > "UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6806619) ZM Zain M. CEO > "The best thing is its dashboards, very helpful for getting an overview of project status." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7169292) TA Tim A. Strategic Operations Director > "The permissions system can be a bit cumbersome." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) VR Verified Reviewer Client Success Manager > "There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068086) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) JA Jacqueline A. Quality Assurance Specialist > "This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) MB Mark B. IT Manager > "Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6729489) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex projects." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) MA Mohammad A. Senior Claims adjuster > "At the beginning, it was a bit confusing to understand all the features." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) ZA Zafar A. Country HSE manager > "Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7112515) RG Roman G. Information Technology Audit > "Could become a bit costly if you start to add additional ad-ons (for example time tracking)" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6771415) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) MM Mahlape M. Audit trainee > "I like that i can use it for task allocation on a weekly basis to determine what ill be doing in a certain week..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7015518) TS Tai S. Client advisory lead > "Not able to save documents to a portal that clients need to submit for bookkeeping and accounting for record..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7071686) BBB Basani Bestar B. Internal Bookkeeper > "The way it helps our customer to also upload documents using the link and how customer get the support through..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7022438) RC Rajesh C. President > "Search sometimes need be very precise, loading big lists a bit slow, and the initial setup of the templates ask..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6859771) PM Penny M. Bookkeeper BAS Agent > "It helps to keep us all on track and to have a full picture of what is happening in the business and for our..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7017661) IB Irene B. CEO > "The interface is functional rather than delightful, and setup takes real time and follow-through from leadership." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7174772) EB Erinn B. Client Service Specialist II > "AI feature also allows you to get a bot of a tax return results in email form for the client." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6449818) ZP Ziggy P. Principal > "Sending emails can be patchy at times and slow at times and there are times when you're just sitting there..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7021846) TN Tanya N. Executive Assistant > "It also integrates well with tools like Xero and offers strong security and user access controls." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7018422) IB Irene B. CEO > "What it did was remove our ability to kid ourselves." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7174772) CM Cameron M. Principal Accountant > "The way it brings structure to client communications and tasks makes day-to-day work far more efficient and..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7015523) DH Daniel H. Accountant > "Time consuming - unable to delete a number of tasks at once is annying." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7018398) TN Thato N. Accountant > "Karbon offers a robust suite of features that justify its pricing, especially for teams looking to streamline..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7018589) Ryan G. Director > "Honestly there's nothing that stands out to me right now, I can't imagine running my practice without it." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7104721) ZP Ziggy P. Principal > "The fact that all the files and documents are stored in one spot and they can sync with our Dropbox is awesome." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7021846) DS Dannielle S. Accountant > "No one could get me a trial version or order form which I found to be absurd. " [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6774953) Larisa K. Senior Consultant > "We love the task and workflow management—it keeps all our client tasks well organised." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7092348) VR Verified Reviewer Accountant > "Very unprofessional to speaking to your clients from a Gmail account instead of your proper work email." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6816849) PM Pieter M. Senior CIMA Trainee > "Karbon really centralises a lot of things and also just makes filing and finding information way easier." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7022413) VR Verified Reviewer Accountant > "A bit annoyed that there was no self-help signup and had to wait a week for a meeting." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6816849) IB Irene B. CEO > "They also keep developing the product, and some of the new functionality coming has me excited." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7174772) VR Verified Reviewer Accountant > "Extremely poorly trained consultants - cannot even assist with the basic problem soving." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6816849) Ryan G. Director > "The Karbon crew are absolute legends and dedicated to helping you succeed too, support is amazing." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7104721) TT Thomas T. Accountant > "I wish the close process management was better." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6705423) CM Cameron M. Principal Accountant > "It really helps keep my team and clients on the same page." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7015523) DS Dannielle S. Accountant > "I'm sure if there's ever a problem you won't be able to get any support for that" [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6774953) Nicola H. Director > "It's design is great and looks good on all my screens. " [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7095854) FY Frusquin Y. Project Manager > "There is too much clutter with the email settings functionality" [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6010012) PM Pieter M. Senior CIMA Trainee > "In essence it manages my workflow way better than any other software I've used" [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7022413) VR Verified Reviewer Accountant > "Really time consuming and tiring experience." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6816849) Larisa K. Senior Consultant > "Having a dedicated customer support person is also extremely helpful." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7092348) FB Faruk B. Accountant > "Bulk update features are very important but not available (unless you pay the $999 build fee package, which..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___4616464) PM Pieter M. Senior CIMA Trainee > "I like the fact that is just makes my work life much easier in terms of efficiency and feeling in control." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7022413) FB Faruk B. Accountant > "The lack of integrations are (most notably, not integrating with Xero or XPM)." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___4616464) LC Linh C. Hybrid Senior Client Manager Practice Manager > "Work flow allocation and work creation are good. " [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7020563) PP Peter P. Partner - Accounting, Bookkeeping and Payroll > "The biggest challenge with Karbon is the time it can take to learn the idiosyncrasies of the software." [See full review](https://www.capterra.com/p/156181/Karbon/#GetApp___4668604) ZP Ziggy P. Principal > "They are constantly looking at new and better ways to make it more efficient for us" [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7021846) FB Faruk B. Accountant > "Definitely not being able to independently bulk update tasks without having to pay." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___4616464) TN Tanya N. Executive Assistant > "Their customer support team is always responsive and provides practical help when needed." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7018422) DT David T. CEO > "Custom reporting is not great if you want to look at your whole database." [See full review](https://www.capterra.com/p/156181/Karbon/#GetApp___4882791) EB Erinn B. Client Service Specialist II > "Being able to talk with coworkers on a work items and it all show in one place is great." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6449818) TW Tara W. Director of Sales & Onboarding > "It is quite expensive without many options to reduce fees" [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___4297963) CM Cameron M. Principal Accountant > "I love Karbon, it’s easily the best email and workflow management system on the market." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7015523) VR Verified Reviewer Director > "The Kanban/Task Management didn't work well for our company and the way we operate - I think it might work well..." [See full review](https://www.capterra.com/p/156181/Karbon/#GetApp___2433446) EB Erinn B. Client Service Specialist II > "Karbon is great for keeping task in order in your "my week" tab." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6449818) DA Dominic A. Director > "A shame it has some good features, but there isn't anyone taking ownership of getting things done, so it makes..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___3284453) MD Max D. Executive Director > "It does practice/project management really well, but the best part of it is the people behind support and..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6737291) AB Alissa B. CEO > "We had asked to have contact emails imported and although they were provided for some reason they did not get..." [See full review](https://www.capterra.com/p/156181/Karbon/#GetApp___2770926) LR Lisa R. Partner > "The program is completely worth the cost, the functionality is amazing and this is before I'm even an expert at..." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___6707130) CB Carol B. Accountant / Owner > "Copy/paste features do not work well. " [See full review](https://www.capterra.com/p/156181/Karbon/#GetApp___2864574) JJ Jenny J. Director > "I have received a lot of positive feedback from clients re the 'comment' feature." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7018424) JK Jeff K. Accountant > "Brutal - Do not buy this software. " [See full review](https://www.capterra.com/p/156181/Karbon/#SoftwareAdvice___3210091) Nicola H. Director > "It would be my number one practice tool." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7095854) Andrew N. Owner > "Higher ups are not accessible. While they always solicit feedback, it never seems to get heard. " [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___2507559) PM Penny M. Bookkeeper BAS Agent > "I love that it keeps me and my team on track." [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___7017661) Andrew N. Owner > "Todo list is frustrating for me. " [See full review](https://www.capterra.com/p/156181/Karbon/#Capterra___2507559) [View Reviews](https://www.capterra.com/p/156181/Karbon/reviews/) ## User interface 4.49 (3,526) 4.70 (207) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Smartsheet Top features 32/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Karbon 29/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/156181/Karbon/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 4 Capterra Shortlist reports Karbon is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Karbon Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Karbon - By Karbon - Located in United States - Founded in 2014 ## 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