# Compare Smartsheet vs Zoho One 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Smartsheet and Zoho One based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/79104-166175/Smartsheet-vs-Zoho-One --- # Smartsheet vs Zoho One Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetZoho One2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,502)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,502)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,502 reviews](#user-reviews) Positive 3,229 Neutral 225 Negative 48 [## Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[4.1 (133)](https://www.capterra.com/p/166175/Zoho-One/reviews/) Starting Price $45.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [133 reviews](#user-reviews) Positive 105 Neutral 11 Negative 17 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,044 reviews from business management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit Not enough reviews Feature ratings Real-Time Data 4.6 Collaboration Tools 4.4 API 4.3 Accounting 5.0 Client Management 4.3 \--%Fit Missing features Not enough reviews Feature ratings Real-Time Data NA Collaboration Tools NA API \-- Accounting 3.4 Client Management 4.4 User satisfaction User satisfaction 4.5 User reviews[3,502](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.1 User reviews[133](https://www.capterra.com/p/166175/Zoho-One/reviews/) Ease of use 3.8 Functionality 4.3 Value for money 4.1 Customer support 3.6 Price starts from Price starts from $12Per User, Per Month - Free version - Free trial Price starts from $45Flat Rate, Per Month - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for Zoho One is a best fit one-stop solution for small businesses, mid-sized enterprises, large corporations, non-profits, and public administrations. ## User reviews Pros & cons CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) NR Nikole R. Permit Technician > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic...." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) NR Nikole R. Permit Technician > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) NR Nikole R. Permit Technician > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) MW Marcus W. Research Scientist > "They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) VR Verified Reviewer President > "It's also made information gathering a much more streamlined process with it's ability to integrate with webforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7061484) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) BB Brendan B. Operations Lead > "It allows us to make sure internal tool access is not deactivated for those who need it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7044172) SN Sarah N. Academic Programs Coordinator > "Other high automation capabilities are time-consuming to set up and are not necessarily user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7070791) EB Euler B. Board Observer > "I like the layouts and its simplicity,the fact that it has an option to create forms and use it offline in mobile app is awesome plus maintaining large data is..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6310714) VR Verified Reviewer Client Success Manager > "There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068086) EN Edmond N. Research Project Support Coordinator > "The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6446749) TA Tim A. Strategic Operations Director > "Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) Shilpa R. QA > "Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068508) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) AT Aniruddha T. Operations Support > "I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6488207) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) KT Kenneth T. Creative Director > "Your guidance on how to proceed would be immensely valuable, as it would help streamline my workflow and enhance my productivity in tracking and managing my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) KF Kayla F. Coordinator > "I really enjoy using Smartsheet's since it collaberates a lot and makes it so much easier to communicate in a professional way." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7054745) KT Kenneth T. Creative Director > "However, it seems that this feature, which I find crucial, is not available for Apple users like myself at the moment." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) BB Britta B. Coordinator > "There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6843773) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) Victoria H. HR Director > "I use it for a lot of project management as well as to do task and it keeps me on track." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7076731) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) DL DONIA L. Project Manager > "The Gantt timeline actually assists me to monitor dependencies and dates become dynamic when tasks are moved." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6847096) MJ Michael J. Digital Marketer > "UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6806619) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) TA Tim A. Strategic Operations Director > "The permissions system can be a bit cumbersome." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) PB Phoebe B. Payroll Manager > "I like the real-time updates and feature to collaborate with other coworkers." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7058344) JA Jacqueline A. Quality Assurance Specialist > "This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) SN Sharon N. Payroll and Billing > "It helps that each sheet can be easily viewed in a few different ways." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064906) RC Ripon C. IT Executive > "Some users have noted that the reporting functionality within Smartsheet is limited, which may make it difficult to get an overall view of project progress or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4801437) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) MB Mark B. IT Manager > "Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6729489) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex projects." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) MA Mohammad A. Senior Claims adjuster > "At the beginning, it was a bit confusing to understand all the features." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) ZA Zafar A. Country HSE manager > "Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7112515) RG Roman G. Information Technology Audit > "Could become a bit costly if you start to add additional ad-ons (for example time tracking)" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6771415) JA Jon A. Chief Executive Officer > "It has been phenomenal at taking purchasing requests from 10 sales reps and over 300 vendors and communicate this down to a simple system for our Planner. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6339124) JL Jianming L. Senior program officer > "I'm not sure if it is a Smartsheet function or my Email intake system, but the way the notifications are sent, it's all in a single email rather than separate..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6114926) Samuel K. owner > "It’s like a smart spreadsheet where I can track projects and tasks, and it’s great for working with my team and sharing files." [See full review](https://www.capterra.com/p/79104/Smartsheet/#GetApp___6435564) OA Onome A. Operation Manager > "Areas of improvement encompass a learning curve, potential costs, compatibility challenges, limited support, feature overload, and customization limitations,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4914716) JL Jonathan L. Clinical Quality Assurance Manager > "creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6454692) SS Sarah S. Land Acquisition Admin > "Sometimes the functionality seems limited." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) ML Mor L. Senior Presales Engineer > "Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) NR Nuria R. Community Manager > "Sharing still my disapoint part." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7049651) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) MS Manish S. Business Software Specialist > "Instead of switching between multiple tools, I can manage CRM, finance, HR, and collaboration from a single..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) KO Keith O. Project Manager > "They release updates with pointless features that no one needs, and then do nothing on the things their customers..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143) Steve H. SVP of People and Operations > "I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) DW Deborah W. CEO > "Event subscriptions are incomplete and inconsistent across modules." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7018395) Aditya J. Devops > "It includes apps for CRM, email, accounting, project management, HR, and more, so you don’t need separate tools." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) Nikita V. Marketing Manager CRM > "If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335) Rene M. IT Manager > "As an IT manager overseeing offshore and US-based teams, I appreciate how Zoho One centralizes our tools,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7067361) AJ Alan J. Managing Director > "The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803) MS Manish S. Business Software Specialist > "I like having all business tools in one integrated platform, which saves time and cost." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) Ayush S. Application Engineer > "support team is always evading you and end up leaving you in frustration." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6415746) MS Manish S. Business Software Specialist > "For example, CRM integrates well with invoicing, but setup requires effort." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) KO Keith O. Project Manager > "Support is terrible and the whole thing is not at all intuitive." [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___7035143) Steve H. SVP of People and Operations > "I added a private Distributor Resources section that is very useful for my distributors." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) LB Les B. MD > "There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540) RV Rahul V. IT and Cybersecurity Coordinator > "The fact that every module communicates to every other module meant we could deal with vendors and assets in a..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641) AJ Alan J. Managing Director > "It feels like everything we need is available but the time it's taking is becoming prohibitive. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___5052803) Aditya J. Devops > "The apps integrate smoothly, which makes daily work easier and saves time." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) BR Brandon R. Director, Business Development > "Overall, my experience is a frustrating one." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6624497) MS Manish S. Business Software Specialist > "I like Zoho One because it brings almost everything a business needs into one place." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7068373) RC Rob C. CEO > "It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238) GM Gregory M. Director > "It also allows us to take plenty of notes and include all the information we need in each account." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6406909) LB Les B. MD > "e.g. "I cannot log in", a week later - \[sensitive content hidden\]" [See full review](https://www.capterra.com/p/166175/Zoho-One/#GetApp___4833540) Aditya J. Devops > "It’s also flexible and affordable, especially compared to using multiple separate tools." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7131958) VR Verified Reviewer Communications > "Because it has so many features, there are some that an organisation or individual will not need, but you would..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880) Steve H. SVP of People and Operations > "Incredible for the price." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___7113436) EA Ebrahim A. Owner > "Support - Every issue i had could not be solved by a consultant." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___5005745) NL Nick L. Account Manager > "Constantly getting access to new and/or updated tools" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6580458) FN Faisal N. Sales > "too many tabs so users might get confused in the beginning they should run a demo for their users." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3945207) RR Ryan R. Inspector > "Enough to get me by and make it a good experience for my business and worth the cost." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6680842) JB Jordanna B. Director > "There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188) RV Rahul V. IT and Cybersecurity Coordinator > "Great value for what we pay." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6843641) SS Steve S. President > "Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652) JM John M. Owner / Operator > "It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) VR Verified Reviewer Consultant > "Internal integrations couldn't help me bring together everything in one place." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265) Ross E. General Manager > "Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6033631) MS Mario S. Owner > "Otherwise you will resign." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6114318) MB Morgan B. Director of Operations > "We can visualize the information most helpful to make business decisions." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6193931) JM John M. Owner / Operator > "Long story short, the Zoho One and Zoho CRM software are full of bugs. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) TZ Tom Z. CTO > "Happy users are the biggest reward for all those in IT - we achieved it!" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6579016) NP Nick P. CEO > "Nothing because after 15 hours of contacting support on all channels with premium support nothing works!" [See full review](https://www.capterra.com/p/166175/Zoho-One/#SoftwareAdvice___3706216) Nikita V. Marketing Manager CRM > "It is great if you start from scratch and develop your business processes in Zoho one." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6097335) VR Verified Reviewer Communications > "Paying for individual apps is even more expensive." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3747880) CS Claire S. Spiritual Mentor and Coach > "It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3551623) AA Al A. Manager > "Sometimes the app crashes." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4381452) KV Kevin V. Product manager > "Every piece of software can integrate with one another." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6031273) BF Betsy F. Owner > "I don't like that it takes a long time to set up. But this is key to flexibility. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3734617) VR Verified Reviewer owner > "Comes with alot of features and products" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4936322) SK Sanchit K. Co-founder > "The user interface to say the least and error handling is bad. If I want to change an app owner or service admin..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) RC Rob C. CEO > "IT IS CHEAP, that is its only redeeming quality" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6176238) JM John M. Owner / Operator > "The software is full of bugs. " [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) Prakash C. Manage your business with zoho one > "Zoho one provide many solution at one platform which an business need." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3729258) AI Aleksandar I. Managing Director > "Customer support is basically non-existent." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4166813) RM Radwa M. Product Manager > "CRM is great tool to mange sales process with artificial intelligent help and log all of activities and manage..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790) UA Umair A. Researcher > "Support is somehow not as good as compared to other solutions." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4474956) AD Allan D. Head of Information Security > "It's a great tool, I would happily deploy this in future workplaces" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___6175600) VR Verified Reviewer Founder and CEO > "I have found the interface to be lagging at time, with occasionally long load time when moving between products." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578) VR Verified Reviewer Founder and CEO > "Zoho One has allowed to continue using the products that "get it done" while integrating smoothly with each other..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3296578) JT Jordan T. COO > "The customer support is horrible." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3612204) JT Jordan T. COO > "I love that Zoho is constantly evolving and adding new functionality to its software." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3612204) VR Verified Reviewer Consultant > "They don't always solve your problem either." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3582265) Bart D. Owner View 360 Marketing > "It had some really great features but almost to much for a beginner." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3546196) Tim S. Managing director > "Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) JB Jordanna B. Director > "Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3463188) JM John M. Owner / Operator > "There's nothing "seamless" about it." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4663150) PB Patrik B. Software Engineer > "Uniquely advanced, great for a midsized business, or a company with at least a dozen users to hundreds of users...." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2895550) SK Sanchit K. Co-founder > "Assigning apps to users is a painful process" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) Daniel N. CEO > "I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2419077) SK Sanchit K. Co-founder > "Team doesn't respond on time and you have to follow up." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3413084) SS Steve S. President > "Workflows save time/effort and are very easy to create" [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___4522652) MS Myrna S. President > "My consultant wasn't thrilled with their offering to start with and this only made it worse." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165) RM Radwa M. Product Manager > "zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3018790) PB Patrik B. Software Engineer > "Too expensive for small businesses," [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2895550) Alec Anton S. Lawyer > "To get the most out of it, you need to really design an ecosystem and utilise Zoho apps wherever possible." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3421924) Tim S. Managing director > "I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) Alec S. Legal Investigator > "I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2839650) MS Myrna S. President > "unreliable with support as described above." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3310165) Tim S. Managing director > "years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense,..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2739058) BS BALJIT S. Owner > "The support team is always evading you and end up leaving you in frustation." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428) VM Vincent M. C.E.O. > "I'm very satisfied, I'm very technical and have a lot of skills so doing some of the stuff that most people are..." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___3090119) BS BALJIT S. Owner > "The company has worst customer services." [See full review](https://www.capterra.com/p/166175/Zoho-One/#Capterra___2833428) [View Reviews](https://www.capterra.com/p/166175/Zoho-One/reviews/) ## User interface 4.49 (3,502) [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) 4.14 (133) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Accounting 150 Important Activity Dashboard 120 Important Smartsheet Top features 32/50 - Access Controls/Permissions - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Business Process Automation - Calendar Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Management - CRM - Customizable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Document Management - Drag & Drop - Electronic Payments - Employee Management - Financial Management - Generative AI - HR Management - Inventory Management - Marketing Automation - Mobile Access - Order Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Productivity Tools - Project Management - Purchase Order Management - Purchasing & Receiving - Quotes/Estimates - Real-Time Data - Reminders - Reporting & Statistics - Sales Automation - Scheduling - Supply Chain Management - Support Ticket Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Time Off Management - Training Management [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Zoho One 29/50 - Access Controls/Permissions - Accounting - Activity Dashboard - AI Copilot - API - Billing & Invoicing - Business Process Automation - Calendar Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Management - CRM - Customizable Branding - Customizable Fields - Customizable Templates - Data Import/Export - Document Management - Drag & Drop - Electronic Payments - Employee Management - Financial Management - Generative AI - HR Management - Inventory Management - Marketing Automation - Mobile Access - Order Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Productivity Tools - Project Management - Purchase Order Management - Purchasing & Receiving - Quotes/Estimates - Real-Time Data - Reminders - Reporting & Statistics - Sales Automation - Scheduling - Supply Chain Management - Support Ticket Management - Task Management - Third-Party Integrations - Time & Expense Tracking - Time Off Management - Training Management [See all features](https://www.capterra.com/p/166175/Zoho-One/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoho One is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho One Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Zoho One - By Zoho - Located in United States - Founded in 1996 ## 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