--- title: "Compare Smartsheet vs Projectworks 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Smartsheet and Projectworks based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/79104-206536/Smartsheet-vs-Projectworks" page_type: "comparison" language: "en" --- # Smartsheet vs Projectworks Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetProjectworks2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Projectworks](https://www.capterra.com/p/206536/Projectworks/)[4.7 (162)](https://www.capterra.com/p/206536/Projectworks/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,552)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $9.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,552 reviews](#user-reviews) Positive 3,276 Neutral 226 Negative 50 [## Projectworks](https://www.capterra.com/p/206536/Projectworks/)[4.7 (162)](https://www.capterra.com/p/206536/Projectworks/reviews/) Starting Price $19.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [162 reviews](#user-reviews) Positive 158 Neutral 3 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Miro 4.7 (1,705) * * * Starting Price $10.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Teamwork.com 4.5 (941) * * * Starting Price $9.99 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Airtable 4.6 (2,244) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Confluence 4.5 (3,720) * * * Starting Price $5.42 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 12,106 reviews from project management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Commenting/Notes 4.6 Customizable Fields 4.6 Activity Dashboard 4.4 Collaboration Tools 4.4 Access Controls/Permissions 4.4 71%Fit Not enough reviews Feature ratings Commenting/Notes 4.3 Customizable Fields 1.0 Activity Dashboard 4.3 Collaboration Tools 3.9 Access Controls/Permissions 4.4 User satisfaction User satisfaction 4.5 User reviews[3,552](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.7 User reviews[162](https://www.capterra.com/p/206536/Projectworks/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $9Per User, Per Month - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for Architecture, engineering, management consulting, and software services firms benefit from using Projectworks. The average annual growth of Projectworks users in their first year is 20%. ## User reviews Pros & cons MB Matt B. Group Technology Director > "Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7162550) Christopher V. HUMAN RELATIONS > "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) Daniel R. COO > "I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) PR Pupp R. Owner > "Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) SP Sandy P. Virtual ASsistant > "I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153636) Christopher V. HUMAN RELATIONS > "The free version is incredibly limited, and once you start needing better reporting or want to add collaborators who can actually edit..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) VR Verified Reviewer Advocate > "Features like automatic requests, updates, alerts, and moving information between sheets help cut down on a lot of manual..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) NC Nikole C. permit tech > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) PR Pupp R. Owner > "Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) Daniel R. COO > "It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) MT Michael T. Assistant Director of Academic Support and Accessibility Services > "The customization of dashboard takes a lot of time and permission management gets messy when handling large organization." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165142) VR Verified Reviewer Advocate > "I really like the easy-to-use spreadsheet style setup, along with tools like Gantt charts and Kanban boards that help keep projects..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147738) VR Verified Reviewer PRESIDENT > "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153602) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Daniel R. COO > "My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7172769) SK Sheniga K. Compensation consultant > "The ability to create dashboards and automate workflows helps improve visibility and reduces manual follow‑ups." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MG Madison G. Software Engineer > "The interface is not very modern and building more advanced or complex sheets and reports takes some time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) Christopher V. HUMAN RELATIONS > "Dealing with their rigid column formulas is frustrating, and it takes a lot of tedious upfront effort before you see any real benefit." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SL Sai L. Assistantship > "It serves as a centralized source of truth that successfully streamlines project tracking, resource management, and data collection." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) NC Nikole C. permit tech > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) VR Verified Reviewer Small Business owner > "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7149330) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) NC Nikole C. permit tech > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Christopher V. HUMAN RELATIONS > "It definitely takes a lot of time and effort to set up properly, which feels like an unnecessary grind if you're just trying to manage..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) SK Sheniga K. Compensation consultant > "It is particularly useful for tracking tasks, timelines, and ownership in a clear and visible format." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7153891) MR Monica R. Insurance Agent > "One thing that bores me with spreadsheets is formulas, and Smartsheet is not an exception." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) VR Verified Reviewer IT Director > "Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) AS Adam S. Head of Transformation Planning > "Neutral - good for a project manager but not great for portfolio management or PMO type organisations." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7147254) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) SL Sai L. Assistantship > "Smartsheet excels at bridging the gap between traditional spreadsheets and robust project management software." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7166532) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) Christopher V. HUMAN RELATIONS > "The learning curve is steep, and it feels total overkill for simple tasks." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) GBL Georgia Belletti L. Addetto alle vendite > "The app has versatile automation capabilities that helps us handle diverse tasks" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7174553) VR Verified Reviewer IT Director > "Managing permissions can be a little tedious." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) MR Monica R. Insurance Agent > "Since I started using Smartsheet, managing tasks and collaborative spreadsheets has become much simpler." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7182159) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) MG Madison G. Software Engineer > "Reporting and dashboard features are very useful, I can see project data in single view." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7170045) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) VT Vianney T. Staff Engineer > "The layout is intuitive and it becomes easy to track the progress of tasks while keeping good visibility on deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7181655) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) JR Joe R. Client Advisor > "Regardless if they are an office MS user or Google suite user, smartsheet allows us to collaborate." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165644) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) VR Verified Reviewer IT Director > "Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7185704) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) ZM Zain M. CEO > "The best thing is its dashboards, very helpful for getting an overview of project status." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7169292) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) Christopher V. HUMAN RELATIONS > "It's just a much more resourceful way to track projects without wasting time on the clutter." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7183441) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) OFP Oscar Froylan P. Line management > "It's user interface was not that attractive, although it's not something important." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6741529) JK Jasmina K. Research associate > "Smart sheet is really intuitive." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7155724) JG Jenny G. Senior Director > "Some features as not as user-friendly as I would like to see." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6616365) DC Daniel C. Benefits and Compliance Manager > "The platform is user-friendly and easy to navigate. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) ML Mary L. Director of Product > "The user interface could use some improvement. While it's standard, it's rather average and lacks innovation." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5050771) KM Karl M. EVP > "The user interface is well designed to give our users an easy learning curve. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6674675) VR Verified Reviewer Ops Coordinator > "It feels outdated and I personally don't feel like it's user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6476671) Aditi S. Writer > "Integration with other platforms helped us to cut down a lot of extra work." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6332898) IG Ivy G. Technology Development Field Intern > "Integrating it with other tools is a bit cumbersome" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6673853) VR Verified Reviewer Business Intelligence Analyst > "I also like how easy it is to integrate with other third-party platforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6353150) Devendra Kumar S. Manager > "Additionally, its integration with other tools and systems can be difficult and time-consuming." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4484586) BG Brandy G. Division Support Coordinator > "It integrates with Excel and other software platforms that are widely used." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3105934) CC Caitlin C. Manager > "Hard to come up with something negative--maybe too may customizable options has made it a little lengthy to integrate at times." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___3161921) VR Verified Reviewer VP, Technical Support > "It can be customized to a good degree with some integration possibilities." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3691528) MM Marco M. Business Analyst > "One cons is the difficulty to integrate with our systems/databases." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3073890) LK Lexi K. HR Generalist > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7121350) Gabriel B. Sales Consultant Associate > "What I dislike about Smartsheet is that it is difficult to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3856010) EZ Esther Z. Recruiter > "What I like most about Smartsheet's is that it is very clear and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064600) LW Lindsey W. Project Coordinator > "some aspects are difficult to use and takes some figuring out" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___3120376) MS Mike S. Supply Chain Manager > "It is a powerful tool and easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6537812) RT Robin T. Sr. Project Manager > "Multiscreen use is difficult. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2934097) EL Elizabeth L. Owner > "Easy to use." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6548124) KS Kati S. Admin Assistant IT > "It is hard to know what to do with the new software. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___2813884) PR Pupp R. Owner > "Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7186755) DC Daniel C. Benefits and Compliance Manager > "I also thought some of the platform support offerings/services were leaning too much into AI as currently formated." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7165042) JL Jayden L. VP of Accounting > "Customer support is always there to help with any bugs or issues that come up." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7123243) VR Verified Reviewer Analyst > "Customer support is not up to the mark and that is what organizations need more in terms of outage" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___5094263) Brandon E. Sales Specialist > "Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Brandon E. Sales Specialist > "The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4936689) Lindsey A. OSS Ecosystem Program Manager > "Positive; the pro desk is very helpful and I have extremely satisfied with Smartsheet support overall." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6070715) VR Verified Reviewer graphics designer > "the customer service is not really as expected of it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4394351) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) NC Nikole C. permit tech > "It’s a well-rounded platform that brings together time tracking, budgeting, resourcing, and project reporting in one system, which makes managing projects more..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7139640) NC Nikole C. permit tech > "What I liked least about Projectworks is that it can feel a bit clunky at times, with a learning curve and limited customization in areas like reporting and..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7139640) JS Jyoti S. Technical Consultant > "It helped improve team productivity, project visibility, and operational efficiency without requiring a large investment, making it a cost-effective solution for..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7156467) Kriti G. Software Engineer > "Furthermore, trying to log my working time at the end of the day in my mobile web browser is slightly slow." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7156151) Avesh K. Lead Engineer > "It helped keep projects, timesheets, and team collaboration organized in one place, which made day-to-day work much easier. While there was a bit of a learning..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7159313) AP Alex P. Founder and CEO > "I also think it takes too many clicks to operate the timer now and I dislike the way they have made it. When I enter a lengthy comment into Projectworks and before..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7074733) Saniya S. Growth Marketing Executive > "It provides me with intense clarity about the hour I'm spending and I can make a next set of marketing sprints exactly the way I need it with confidence." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7158045) NK Nandani K. SRE > "One downside I noticed is that occasionally the platform runs into small glitches or does not respond properly." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7116783) NK Nandani K. SRE > "From a cost point of view, it gives good value because it covers multiple needs like project tracking, collaboration, and billing in one place." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7116783) Avesh K. Lead Engineer > "I also ran into a few occasional glitches and found that some tasks required more clicks than expected." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7159313) VR Verified Reviewer Consultant > "I use Projectworks for timesheets and project financial tracking, and it solves resourcing and budgeting issues." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7055585) AJ Ayush J. Senior DevOps Engineer > "Some features take time to get used to, and there can be occasional bugs or slow performance." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7162724) IK Imran K. DevOps Engineer > "Considering the features available and the way it brings project management, collaboration, resource planning, security, and access management together, I feel..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7207358) FK Faris K. General Manager > "limitations with calculating exact staff costs, not factoring leave into it, unable to compare total billable work vs available work." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6848108) KL Kane L. Head of People and Operations > "It brings resourcing, time and project management, invoicing, financials, and organizational reporting into one cohesive platform, making it a true single source..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7047996) BN Babette N. ADIS > "I don't like customization of projectwork it takes extra additional time to fully understand that's what i dislike about the tool" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7052894) CK Chris K. Program Management Office - Delivery Systems and Training Manager > "I use Projectworks for comprehensive project financial management and resource forecasting, gaining valuable data insights and managing multiple organizations..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7044332) Dinesh N. Cloud Engineer > "the app on my phone is a little slow sometimes. when i try to put in cost, it load and loads." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7063504) CF Cody F. Principal Software Engineer > "What I love about Projectworks is it queues all my project work, resourcing and time tracking up in one place so that I can actually see what’s happening day to..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7047001) Gresi S. Data Engineering Manager > "Nothing takes the pleasure of my day if it doesn't load instantly... when I have got to work very quickly." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7157499) KS Kate S. Practice Manager > "Transitioning from WorkflowMax to Projectworks was exceptionally smooth, facilitated by a responsive and supportive team who made sure our custom fields were..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7038038) FK Faris K. General Manager > "I also do not like that you can only add blocks of 5 users at at time, rather than 1 user." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6848108) JS Jyoti S. Technical Consultant > "The platform made it easier for both managers and team members to stay aligned, improve accountability, and spend less time switching between different tools." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7156467) SJ Shubhangi J. Operations Manager > "Sometimes it get slow when lot of people using it and its confusing to setup some reports the first time, i wish there was more help to learn the advanced stuff" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6868166) JS Jyoti S. Technical Consultant > "I liked how it brought project collaboration, time tracking, and issue management into one simple platform without making things feel complicated." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7156467) AY Arun Y. System Engineer > "Some parts felt a bit messy, and it took me some time to figure out how things worked." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7112487) AP Alex P. Founder and CEO > "Projectworks also allows you to enter various types of work within one project and therefore I do not have to switch between multiple screens as much." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7074733) Kaushal K. Manager > "We faced some issues with how the manual and historical data imported into Projectworks." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6865611) NK Nandani K. SRE > "The collaboration part is really helpful since the whole team can stay updated, share progress, and work together without confusion, which makes overall project..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7116783) VJ Vikas J. Group Manager > "Report stuff kind of confuses me not all the options show up sometimes takes me too long to find what I want." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6863786) RM Rob M. Managing Director > "I like that it just works; we can generate invoices almost instantly after completion of timesheets; it integrates very well with Xero, our accounting software." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7035674) JL Jarryd L. Director > "Expenses don't integrate with payroll." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___6849208) ST Shelley T. Executive Director > "As a consulting firm, we needed a platform that truly understands how we work — one flexible enough to manage complex projects with varying rates, roles, and..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7036828) Dinesh N. Cloud Engineer > "need to fix this issue." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7063504) GY Ghiwa Y. IT manager > "what I liked most about Projectworks is how seamlessly it connects project planning, time tracking, and financial reporting in one place." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7052892) AP Andrew P. Head of Custom Software > "Not having the ability to create billing rate cards that are based on a specific time period (e.g. billing rate for a calendar year), when changes rates there is a..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___4733697) AJ Ayush J. Senior DevOps Engineer > "The platform offers good value for money because it combines multiple project management features in a single system. Although there are occasional bugs or minor..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7162724) BN Badri N. Principal Consulant > "Lacks the ability to upload Purchase orders etc." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3390298) CF Cody F. Principal Software Engineer > "I generally begin my day by looking at the resourcing view and logging in my hours and it’s very convenient for me to have everything linked together rather than..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7047001) Nicholas F G. Test Engineer > "creating multiple time codes can be tedious" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3402860) CK Chris K. Program Management Office - Delivery Systems and Training Manager > "Its custom reporting and support are highlights, streamlining processes despite needing improvements in expense tracking and reporting capabilities." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7044332) AP Anthea P. Administration Manager > "Doesn't integrate with MYOB AO. " [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3390101) Gresi S. Data Engineering Manager > "The resource planning and time tracking tie in perfect, and I can see right away if anybody is overworked, or has a free hand." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7157499) SK Simran K. Senior BA > "Nothing really comes to mind re cons for this software" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3398677) RN Rahul N. DevOps Engineer > "I appreciate how it helps keep everything organized, from task assignments to document sharing, all in one place." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7116165) AP Anthea P. Administration Manager > "Doesn't integrate with MYOB AO. " [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3390101) RA Rajan A. Director > "As a director most of my job is taking care of project management and keeping our non profit cost down and projectworks help us in line with our grant budgets." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7028479) Gresi S. Data Engineering Manager > "Nothing takes the pleasure of my day if it doesn't load instantly... when I have got to work very quickly." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7157499) ST Shiva T. Project Coordinator > "The most helpful thing about projectworks is the real time progress it shows over our team and the forecast it provides on our runway." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7008990) AY Arun Y. System Engineer > "Some parts felt a bit messy, and it took me some time to figure out how things worked." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7112487) RN Rahul N. DevOps Engineer > "The pricing is also reasonable for the value it provides, and I feel it is a great tool for improving project efficiency and keeping everyone on the same page." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7116165) Nicholas F G. Test Engineer > "creating multiple time codes can be tedious" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3402860) Saniya S. Growth Marketing Executive > "I highly suggest that you try it out if you are running a scaling team and have to keep your costs and KPIs on the project pretty much under control." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7158045) SK Simran K. Senior BA > "Nothing really comes to mind re cons for this software" [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___3398677) AY Arun Y. System Engineer > "Collaboration with my team was seamless, with real-time updates, shared tasks, and easy document sharing. While there were a few minor bugs here and there, they..." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7112487) Dinesh N. Cloud Engineer > "need to fix this issue." [See full review](https://www.capterra.com/p/206536/Projectworks/#Capterra___7063504) [View Reviews](https://www.capterra.com/p/206536/Projectworks/reviews/) ## User interface [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) 4.49 (3,552) [Projectworks](https://www.capterra.com/p/206536/Projectworks/) 4.72 (162) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Smartsheet Top features 32/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Projectworks 22/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Assignment Management - Autonomous Task Execution - Availability Management - Backlog Management - Baselining / KPIs - Billing & Invoicing - Budget Management - Bug Tracking - Calendar Management - Calendar View - Capacity - Change Management - Charting - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Configurable Workflow - Creation & Assignment - Critical Path - Cross-system Integration - Customizable Fields - Customizable Reports - Customizable Templates - Daily Reports - Data Import/Export - Deadline Management - Decision Making - Dependencies - Document Management - Document Storage - Drag & Drop - Due Dates - Email Management - Feedback Management - File Management - File Sharing - File Transfer - Forecasting - For IT Project Management [See all features](https://www.capterra.com/p/206536/Projectworks/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 5 Capterra Shortlist reports Projectworks is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Projectworks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Projectworks - By Projectworks - Located in United States - Founded in 2019 ## 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