# Compare Smartsheet vs Salesforce Platform 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Smartsheet and Salesforce Platform based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/79104-268338/Smartsheet-vs-App-Cloud --- # Smartsheet vs Salesforce Platform Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SmartsheetSalesforce Platform2/4 selected [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,503)](https://www.capterra.com/p/79104/Smartsheet/reviews/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (395)](https://www.capterra.com/p/268338/App-Cloud/reviews/) [## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3,503)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $12.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,503 reviews](#user-reviews) Positive 3,230 Neutral 225 Negative 48 [## Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (395)](https://www.capterra.com/p/268338/App-Cloud/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [395 reviews](#user-reviews) Positive 351 Neutral 32 Negative 12 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 9,110 reviews from workflow management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Customizable Reports 4.3 Task Management 4.5 Commenting/Notes 4.6 Customizable Fields 4.6 Real-Time Data 4.6 \--%Fit Missing features Feature ratings Customizable Reports NA Task Management 4.3 Commenting/Notes NA Customizable Fields 4.4 Real-Time Data NA User satisfaction User satisfaction 4.5 User reviews[3,503](https://www.capterra.com/p/79104/Smartsheet/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.4 Customer support 4.3 User satisfaction 4.4 User reviews[395](https://www.capterra.com/p/268338/App-Cloud/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.0 Price starts from Price starts from $12Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. Best for With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy. ## User reviews Pros & cons CH Carnell H. Owner > "It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085487) LW Laura W. Marketing Coordinator > "It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7085089) AR Anitha R. Senior Technical Specialist > "You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) SS Sarah S. Land Acquisition Admin > "We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) Basel E. IT Operations Specialist > "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) NR Nikole R. Permit Technician > "The biggest downside of Smartsheet is that it can feel complex and not very intuitive, especially when building advanced workflows or dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) KT Kenneth T. Creative Director > "Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) AR Anitha R. Senior Technical Specialist > "At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7092889) AG Ana G. Marketing Coordinator > "These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic...." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6820741) SE Stephanie E. Talent Attraction Specialist > "Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068619) NR Nikole R. Permit Technician > "It’s highly flexible and great for organizing complex processes, tracking tasks, and building reporting dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) KS Keith S. Co-Founder and Chief Executive Officer > "When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7100400) HR Haley R. registrar > "I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) DA Daniel A. IT Project Manager > "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) NR Nikole R. Permit Technician > "It’s great for automating processes, tracking projects, and keeping teams aligned in one platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143057) TS Todd S. VP of Sales and Marketing > "It can be a bit confusing initially to try and figure out how to access the various locations where the documents can be stored, which is dependent upon how..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6853114) Basel E. IT Operations Specialist > "It is a reliable platform for project collaboration, task tracking, approvals, and process management." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) Basel E. IT Operations Specialist > "The interface can feel a bit overwhelming at first, especially for users who are not used to project management tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) HR Haley R. registrar > "I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7124713) MW Marcus W. Research Scientist > "It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) SH Sarah H. Group Show Director > "It's a dynamic excel sheet, that's collaborative for team workflows, and beyond sheets there are forms, reports and dashboards." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6836746) NB Nicholas B. Owner > "Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial)." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143502) Basel E. IT Operations Specialist > "The biggest value comes when it is set up properly with clear ownership, standardized templates, and automation rules." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) JB Jennifer B. Operations Coordinator > "Sometimes updates come in an untimely manner; especially not useful when working with live inventory" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7108341) VR Verified Reviewer Assistant Trainee > "It makes tracking tasks, deadlines and projects easy and everything stays clear and well-managed in one place." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7125565) EB Ellie B. Business Operations and HR Support > "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6822091) Basel E. IT Operations Specialist > "For teams that need visibility, accountability, and structured workflows, Smartsheet is a strong option." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7143525) MB Mark B. VP of Sales and Estimating > "It can feel less intuitive for team members who aren’t comfortable with structured planning tools ." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7081747) MW Marcus W. Research Scientist > "They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6824305) Roger A. Owner > "Some bugs and issues can appear with complex sheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7082814) VR Verified Reviewer President > "It's also made information gathering a much more streamlined process with it's ability to integrate with webforms." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7061484) DA Daniel A. IT Project Manager > "The new licensing model greatly reduces the value of the product." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7075494) BB Brendan B. Operations Lead > "It allows us to make sure internal tool access is not deactivated for those who need it." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7044172) SN Sarah N. Academic Programs Coordinator > "Other high automation capabilities are time-consuming to set up and are not necessarily user friendly." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7070791) EB Euler B. Board Observer > "I like the layouts and its simplicity,the fact that it has an option to create forms and use it offline in mobile app is awesome plus maintaining large data is..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6310714) VR Verified Reviewer Client Success Manager > "There’s a noticeable learning curve, especially for users who aren’t comfortable with spreadsheets." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068086) EN Edmond N. Research Project Support Coordinator > "The platform facilitated the generation of real-time reports, offering valuable insights into the advancement of projects, allocation of resources, and..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6446749) TA Tim A. Strategic Operations Director > "Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) Shilpa R. QA > "Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7068508) JC Juan C. Manger > "What I like the least about smartsheet is the fact that it’s very expensive for small businesses to have." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128854) AT Aniruddha T. Operations Support > "I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6488207) DL Drew L. SR SYS Admin > "I think that the backend administration features can be a bit confusing at first." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7128061) KT Kenneth T. Creative Director > "Your guidance on how to proceed would be immensely valuable, as it would help streamline my workflow and enhance my productivity in tracking and managing my..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) TH Tabatha H. Director of Human Resources > "The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6797907) MA Mohammad A. Senior Claims adjuster > "It works like a spreadsheet but with better tracking for tasks and deadlines." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) VR Verified Reviewer Sr Architect > "Spreadsheet-style UI can be confusing initially" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7127970) KF Kayla F. Coordinator > "I really enjoy using Smartsheet's since it collaberates a lot and makes it so much easier to communicate in a professional way." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7054745) KT Kenneth T. Creative Director > "However, it seems that this feature, which I find crucial, is not available for Apple users like myself at the moment." [See full review](https://www.capterra.com/p/79104/Smartsheet/#SoftwareAdvice___6810723) ML Mor L. Senior Presales Engineer > "The interface is amazing, the AI ​​features for generating formulas are great, the approval and documentation management is smooth and enhances transparency." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) EG Elvison G. Business Architecture Supervisor > "At first it was a little difficult for me to adapt and to be able to see the changes that other people make you have to refresh since it is not updated in real..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6559141) BB Britta B. Coordinator > "There are numerous options to help organize to-do lists, projects, or any other task you need to track in an orderly manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6843773) LV Leah V. Senior Client Service Rep > "I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6630070) Victoria H. HR Director > "I use it for a lot of project management as well as to do task and it keeps me on track." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7076731) Otilde R. Product Designer > "Availability features of allocating various resources do not incorporate part-time availability well enough." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515852) MB Manish B. Chartered Accountant > "It helps us track progress, identify bottlenecks, and collaborate effectively, leading to better project outcomes and increased productivity." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6595921) PK Paulette K. Credit Risk Analyst > "It can get expensive if you need access to premium features thus affecting its viability for small teams." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6517857) VR Verified Reviewer Project Coordinator > "Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6592092) AB Alanna B. Rebate Programs > "Users can accidentally input work and forget to save leading to lost worktime and need for double checking." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6515301) DL DONIA L. Project Manager > "The Gantt timeline actually assists me to monitor dependencies and dates become dynamic when tasks are moved." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6847096) MJ Michael J. Digital Marketer > "UI feels a bit plain at first, and key features like dashboards or workflows need a paid plan." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6806619) Julieann L. Office Manager Project Assistant > "Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7097130) TA Tim A. Strategic Operations Director > "The permissions system can be a bit cumbersome." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6855849) PB Phoebe B. Payroll Manager > "I like the real-time updates and feature to collaborate with other coworkers." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7058344) JA Jacqueline A. Quality Assurance Specialist > "This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) SN Sharon N. Payroll and Billing > "It helps that each sheet can be easily viewed in a few different ways." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7064906) RC Ripon C. IT Executive > "Some users have noted that the reporting functionality within Smartsheet is limited, which may make it difficult to get an overall view of project progress or..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4801437) JA Jacqueline A. Quality Assurance Specialist > "The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6535471) MB Mark B. IT Manager > "Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6729489) FP Fernando P. Administrative > "The user-friendly interface and customizable templates make Smartsheet a top choice for organizing and collaborating on complex projects." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6540372) MA Mohammad A. Senior Claims adjuster > "At the beginning, it was a bit confusing to understand all the features." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7132464) ZA Zafar A. Country HSE manager > "Using it as tracking tool for actions makes it very easy to use and in a recognizable platform that you won’t find it hard to learn" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7112515) RG Roman G. Information Technology Audit > "Could become a bit costly if you start to add additional ad-ons (for example time tracking)" [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6771415) JA Jon A. Chief Executive Officer > "It has been phenomenal at taking purchasing requests from 10 sales reps and over 300 vendors and communicate this down to a simple system for our Planner. " [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6339124) JL Jianming L. Senior program officer > "I'm not sure if it is a Smartsheet function or my Email intake system, but the way the notifications are sent, it's all in a single email rather than separate..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6114926) Samuel K. owner > "It’s like a smart spreadsheet where I can track projects and tasks, and it’s great for working with my team and sharing files." [See full review](https://www.capterra.com/p/79104/Smartsheet/#GetApp___6435564) OA Onome A. Operation Manager > "Areas of improvement encompass a learning curve, potential costs, compatibility challenges, limited support, feature overload, and customization limitations,..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___4914716) JL Jonathan L. Clinical Quality Assurance Manager > "creating reports using filters and specific criteria is super helpful in seeing what employees are spending their time on and for getting prompt feedback about..." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6454692) SS Sarah S. Land Acquisition Admin > "Sometimes the functionality seems limited." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6842737) ML Mor L. Senior Presales Engineer > "Smartsheet dashboards are very advanced, I loved the ease of customization and linking them to multiple data sources to display metrics in an organized manner." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___6637570) NR Nuria R. Community Manager > "Sharing still my disapoint part." [See full review](https://www.capterra.com/p/79104/Smartsheet/#Capterra___7049651) [View Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) Dionne Joy M. Service Hub Representative > "You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702) SK Sagar K. Sales Mangaer > "Maybe it's just the provision for my firm, but I see too many frequent updates - and it sometimes messes with my work - wherein the..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7039628) LB Logan B. Owner > "Salesforce is an incredible tool for marketing managers who want to create and monitor campaigns to enable salespeople to work out..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7078533) VR Verified Reviewer New Business Representative > "A bit slow when loading reports as times and I also think it's a bit on the pricier side, but that is to be expected with a premium..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7056327) JOIA W. Owner - Licensed Advisor > "The Salesforce Platform is highly valued for its user-friendly interface, extensive customization options, and integration capabilities." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7065480) Gabriel K. Senior Marketing and Communications Specialist > "The learning curve is steep, especially for users who are adjacent to admin work rather than full-time CRM specialists." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) DE David E. Maintenance tech > "It isn't just a CRM; it is a comprehensive development environment that allows you to build virtually any business process from the..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7142381) CG Chelsea G. Engagement Officer > "It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340) CG Chelsea G. Engagement Officer > "Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340) Dionne Joy M. Service Hub Representative > "The interface can feel overwhelming at first, especially for new users." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702) YM Yahya M. Admin RD Consulting > "This comes with a high-learning curve and investment into the platform over the ability and ease to transfer to other platforms" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7046681) TE Tina E. Membership Manager > "Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602) MO Makenna O. Branch Office Administrator > "It has many features that help me in my workday and getting tasks done, and it has features that help me connect better with clients." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6780469) AG Alyson G. Director of FPA > "The only thing I do not like is the integration with Google where you can only pull data every 4 hours, not continuously" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6724077) VR Verified Reviewer Senior Manager, Information Technology > "With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561229) Gabriel K. Senior Marketing and Communications Specialist > "Salesforce is not intuitive, and it is not lightweight." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) CB Cameron B. Sales Manager > "The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561102) LR Lily R. Director > "Right now we cannot locate discount t details that are embedded within a task." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013) VR Verified Reviewer Admin Consultant > "He taught me all I know and I’ve been able to apply what I learned while getting my Administrator certification in many ways." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7114902) RT Ruki T. Sr. Sales Enablement Specialist > "It's a bit clunky and reports can take a while to load, especially if it includes a great amount of data." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6754757) TE Tina E. Membership Manager > "We were able to track customer activity without having to check back with the legacy system." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602) HR Heather R. Records Specialist > "Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647765) Brandon C. Copywriter > "It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385) PL Phillip L. Demand Generation Manager > "We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate leads..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486) Gabriel K. Senior Marketing and Communications Specialist > "I don’t always enjoy using it day to day, but I recognize that in the right hands and with the right resources, it’s one of the most..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183) TH Tyler H. Sales Manager > "I could only think of one major issue I had with the product." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7055407) CC Cody C. CSR > "I have been using salesforce since 2019 and I have to say that this program is universal meaning you can have the same experience from..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6828534) AS Alex S. Recruitment Sourcing Specialist > "The cons about Salesforce was how difficult it was to navigate the UI." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6577972) XL Xiang L. Director > "We use Salesforce platform to realize the large data flow and communication across different departments." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647898) RN Ryan N. Sales Executive > "The cost of getting things set up the way you want them is large from both a time and monetary perspective" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6299518) KU KARINA U. SDR > "We can easily organize tasks, set deadlines, and prioritize activities with just a few taps." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6414034) ET Erin T. Sales Enablement > "The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5095454) Keplet S. Salesforce Consultant > "Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034) VR Verified Reviewer Technical Support Engineer > "It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4954831) Kenidra S. Content Moderator > "Using Salesforce to multitask while on a call was overall the best customer relations management app." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6874159) HG Henry G. CFO > "A lot of things are not intuitive and we always relied on third parties tech to fix issues, make adjustment and customizations." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6223506) VR Verified Reviewer Account Executive > "It's also great for development as it helps me learn." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7063371) EE Ethan E. Business Operations > "Backend set up an sometimes be somewhat clunky to use." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) Brandon C. Copywriter > "My favorite part about SalesForce was how detailed the tracking was." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385) LF Laura F. Executive Director > "Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935) RH Richelle H. Proposal Project Manager > "Salesforce makes staying on track with client follow up extremely efficient and seamless!" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6835407) VR Verified Reviewer Business Consultant > "I found merging contacts and tickets a bit tricky on salesforce" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4983591) SM Sean M. Marketing Manager > "Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) CT Chetan T. Director, customer experience > "There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes tedious..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3734131) OF Osman F. Marketing Support Manager > "The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6178430) PD Pam D. Associate Dean > "As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. " [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6160878) SM Sean M. Marketing Manager > "Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) VR Verified Reviewer CEO > "It was too expensive to make automation and further development of the platform." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6124582) AM Alan M. Business Development Executive > "Easy to monitor progress with prospects on salesforce and links well to other tools like Ringover." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6794069) LA Lisa A. Company Director > "The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license that..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3838171) AM ANDREW M. Contractor > "From the development and continual advances to the ease of use." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7121872) EC Ethan C. Senior Accountant > "The learning curve is kind of big and it's a bit overwhelming at first." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6139320) NB Nathan B. Systems Admin > "Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. " [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6633549) GS Grace S. L&D Specialist > "It can become a complicated admin mess." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5047895) Keplet S. Salesforce Consultant > "Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034) CM Christian M. Agency Producer > "More bugs then features." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449) SM Sean M. Marketing Manager > "Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process,..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225) CM Christian M. Agency Producer > "I feel really bad for the developers who had to put their name on this app." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449) AT Adrianna T. Operations > "The variety and customization available for a complete CRM experience." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6566115) Megan B. Client Experience Process Coordinator > "The deployment process has been a bit difficult because of migrating files over from our previous application" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3572892) LR Lily R. Director > "I’m looking forward to continuing to build out more for the purposes of serving additional stakeholders." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013) VR Verified Reviewer Church Network Coordinator > "There can sometimes be glitches especially with third party integration." [See full review](https://www.capterra.com/p/268338/App-Cloud/#GetApp___3745169) EE Ethan E. Business Operations > "How it has helped us with organising the delivery portion of the business." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) VR Verified Reviewer Technical Consultant > "It also isn't an out-of-the-box solution and requires an investment of time and money to get built." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3762155) LF Laura F. Executive Director > "We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935) EU Eduardo U. Marketing Operations Manager > "SalesForce interface can be rather obtuse, and UI is not that friendly." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3826801) PL Phillip L. Demand Generation Manager > "It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486) TW Troy W. Software Engineer > "The main issues are ones that you'll encounter on any Web Application, it's just the give and take of having it be a web application..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___2856014) MHS Mohammed Hareez S. Human Resource > "And the most I like about Salesforce platformers is easy to track notes for the customers" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6757644) Tiago O. Field Engineer > "Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4675143) EE Ethan E. Business Operations > "Salesforce is the best in class for the problems it solves for business." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815) BP Binu P. Financial Accountant > "Connectivity to ERP was limited, i lost this due to contract cancellation" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3774080) IL Ira L. Account Manager > "Web interface, ease of access, feels like from any device." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6859220) JS Jordan S. Bdm > "I don't like the set up" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848533) NM Nikki M. HR Manager > "My experience has been using Salesforce for tracking, and it is appreciated!" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6752835) SG Salvador G. Proyect Manager Team Lead > "Also having the classic / lightning both available is a bit annoying to troubleshoot." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3831493) CS Courtney S. Office Manager and Teacher > "We will definitely continue to use the Salesforce Platform as it has enhanced our lead management and provided us with more efficient..." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6124457) AW Austin W. Account Executive > "The tasks can get lost in the busyness of the platform." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3677458) AS Alex S. Recruitment Sourcing Specialist > "What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses." [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6577972) Ada B. Cyber Anayst > "You have to buy additional features and sometime the tool is slow" [See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4151384) [View Reviews](https://www.capterra.com/p/268338/App-Cloud/reviews/) ## User interface 4.49 (3,503) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) 4.37 (395) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Smartsheet Top features 31/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/79104/Smartsheet/#features) Salesforce Platform 15/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/268338/App-Cloud/#features) ### Recognition Smartsheet is recognized as a top-rated tool in 5 Capterra Shortlist reports Salesforce Platform is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Smartsheet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Platform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Smartsheet - By Smartsheet - Located in United States - Founded in 2012 Salesforce Platform - By Salesforce - Located in United States - Founded in 2003 ## 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