Practice Director EHR vs My Vision Express: Which is a better fit?

Fortunately, a friend recommended Practice Director, and choosing this software turned out to be the best decision that I made when opening the practice.

This system is the worst I have ever encountered.

The staff at Practice Director have been great. I liked that I had a specific support person.

Data availability - From my standpoint, this is the most frustrating part.

Ease of use, Excellent customer service, user friendly.

Too numerous to mention. In my view, this EMR's inefficiencies are a threat to a practice.

Overall it has been very stable and easy to run from an infrastructure/IT point of view. Staff picked it up quickly and its hard to remember what it was like when we still used paper records.

We have changed the flow of the office using Practice Director to have staff input data because it is such a drain on time. Even pulling up a schedule for the right doctor is incredibly frustrating.

The excellent help in answering all our questions on how to best use the program. The staff who help who are very patient and clear in solving all our problems.

The customer service is horrible. We don't have time to call every time there's a problem, which is daily.

I really am in great appreciation of our Customer Service Relations Analyst. She always is finding a way to help me with some program issues, which I haven't had that many.

This software is a terrible electronic healthcare software. Every year we have tried to attest to meaningful use (now MIPS) and the software does not work.

As for the vendor, the support has been excellent. Any issues I have run in to (very little by the way), have been resolved very quickly.

We had an earlier version of this program, and that was bad.

I think that its such a powerful tool to have that no matter what you are using it for, whether its for exams or practice management or both, you will find it very useful and easy to use.

If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness.