FranConnect vs Accelo: Which is a better fit?

Rachel: My name is Rachel. I'm a freelancer in marketing. I give FranConnect a one. For more reviews, click down the link below. The software we used before was Salesforce. Salesforce was something that the company had used predominantly for everything. We switched over to FranConnect specifically from Salesforce. And we honestly didn't look at any other CRMs. It was specifically because we were enfranchised specifically. FranConnect was a specific software we looked toward directly and wanted to use directly because of that. We chose FranConnect specifically because of the leads that were coming in and the different plugins we could use with different softwares across the company that we used. FranConnect worked a little bit with our email marketing, our social media marketing. And when we were driving in leads that way specifically, it was able to come together under one house. And that's why we were looking at FranConnect specifically. Onboarding and integration was a hot mess, and that's putting it lightly. It was extremely hard to pull everything from Salesforce over to FranConnect. There was a lot of back and forth between the team of how we wanted to do things. A lot of it was internal specifically of how we wanted to do things, but it was also the software itself. The more we dug into FranConnect specifically, we realized that the software was not something that was easy to maneuver for not only ourselves, but the leads that were coming in specifically. So if you're looking for advice of getting FranConnect, I would suggest honestly, looking at other CRMs. Us moving from Salesforce to FranConnect, in my opinion, was detrimental. So if you already have a really good Salesforce specifically that you use and the software that you really understand and you use all around, stick with it. FranConnect, there are just other better options, CRM systems out there. I don't think FranConnect is good for franchising specifically because I think it's such a hot mess of a software.

Kimberly D.: Hi, I'm Kimberly. I am a CEO. My one to five rating for Accelo is two and for more ratings like this click below. So before Accelo, I was using 17hats.com, which was great when I was first starting out but as I wanted to collaborate with my clients more directly and not through email, I switched over to Accelo because we could... It was a white labeled service that we could brand with our own branding and our own logos and that kind of thing. I chose Accelo at the time, because again, I could actually collaborate with my clients. They could drop files into folders. They could create a ticket for me to handle whatever their tasking was and the branding was just a big part of that decision making process. In usage of it though, it was a little more complicated than I anticipated. So it was pretty easy getting started with Accelo. They walk you through a tutorial on branding and putting your information on there and setting it up but it seemed to be a little bit more geared towards the IT industry and the way that their tickets were formed in everything based, I assume on their experience, which is why it didn't really stay with us. So if you're going to get Accelo, make sure it works for your company specifically. I think it was probably a fine product if it was used in the capacity of an IT firm, someone who's getting in orders to go and fix certain IT issues, just by the way that the verbiage and the look and feel of the software is for it. But if your company is more about collaborating more directly and having more conversational type tracking of your communications with your clients, I wouldn't recommend Accelo for that.