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better software since 1999
better software since 1999
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We serve franchise, multi-unit, and multi-location businesses of all sizes, across all industries.
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The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.
The system has a few inconveniences and quirks. Navigating with Groups of contacts can be difficult due to the inability to view more than 20 at a time.
I have worked with the support staff, and she is great. Over the years, I have the great fortune of working with some incredibly knowledgeable sales managers, and she is by far one of the best.
It is often slow and you have to wait for something going on in the background to switch screens or scroll. Not sure what causes this, but sometimes it is worse than others.
They are so, so, so good at what they do and I can see the 'smile' on their faces even though we're on the phone. Two of the reps helped me most recently and their help made my day SO MUCH BETTER.
Some problems with our social media not connect through with FranConnect.
Our team is able to create beautiful email templates that auto populate with great graphics. You can also track your open rates on your campaigns which is very useful information.
You have to know the owner or number name to search, which means you have to know all of your customers or refer to other office websites or spreadsheets, which can be time consuming and frustrating.
Rachel: My name is Rachel. I'm a freelancer in marketing. I give FranConnect a one. For more reviews, click down the link below. The software we used before was Salesforce. Salesforce was something that the company had used predominantly for everything. We switched over to FranConnect specifically from Salesforce. And we honestly didn't look at any other CRMs. It was specifically because we were enfranchised specifically. FranConnect was a specific software we looked toward directly and wanted to use directly because of that. We chose FranConnect specifically because of the leads that were coming in and the different plugins we could use with different softwares across the company that we used. FranConnect worked a little bit with our email marketing, our social media marketing. And when we were driving in leads that way specifically, it was able to come together under one house. And that's why we were looking at FranConnect specifically. Onboarding and integration was a hot mess, and that's putting it lightly. It was extremely hard to pull everything from Salesforce over to FranConnect. There was a lot of back and forth between the team of how we wanted to do things. A lot of it was internal specifically of how we wanted to do things, but it was also the software itself. The more we dug into FranConnect specifically, we realized that the software was not something that was easy to maneuver for not only ourselves, but the leads that were coming in specifically. So if you're looking for advice of getting FranConnect, I would suggest honestly, looking at other CRMs. Us moving from Salesforce to FranConnect, in my opinion, was detrimental. So if you already have a really good Salesforce specifically that you use and the software that you really understand and you use all around, stick with it. FranConnect, there are just other better options, CRM systems out there. I don't think FranConnect is good for franchising specifically because I think it's such a hot mess of a software.
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