WAM Software vs VelocityEHS: Which is a better fit?

Staff is friendly and good at making us comfortable asking any question. It does almost everything we need.

WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless.

Tech support is outstanding. One of our best decisions we made to switch (17 years ago).

Lack of routing errors are sometimes made, data is not saved, and it's not often, it's been done once before.

I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful.

There are some report forms that are already available and can be customized to your needs. Our billing time process alone has been cut in half.

I enjoy knowing wam and its in and outs. My fav thing is that you can make reports like you want them to run.

My experience with the software has always been good, it is visual and easy to use and the customer service has always been excellent, quick and effective.

It is difficult to get rid of old mistakes once you have added them onto the system, for example if you create a base control by mistake.

Michelle M

system improvement officer

Technical support is great, the updates are done automatically and good communication when this is done. Consultant support for significant projects is helpful.

Administrators were unable to make changes to list data which resulted in additional costs and lost time wating for the vendor to make the requested changes.

Having access to this helps all areas keep their MSDS/SDS and chemical control in line by having the ability to know what chemicals/products are approved for use in the department.

Functionality can be difficult to understand and apply to individual business needs. Often there is a lack of support materials specific to the issue being encountered.

Kym K

Acting Regional SHEQ Manager

Excellent customer service and fantastic subscription service allowing consecutive users.

I have yet to find anything about this software that would warrant a negative comment.