The Edge vs Smartwerks: Which is a better fit?

I like the most about edge is it is user friendly for searching anything. The UI is good and I am using to check the responsiveness of my website which is helpful to me.

Also, no one is available on the weekends for emergency service. My current version is unstable and unreliable.

I am using this through our 3rd party servicer for financial aid, and I like it best for security measures making sure sensitive personal information are secured in this platform.

The Edge system seems to crash an awful lot. One day I was trying to put inventory into the system and it crashed every other item.

I loved the customer favorites feature so we could show spouses exactly what their significant others wanted for a special occassion.

I don't have any major complaints with the software, but it could be a bit more user-friendly.

I like how it is organized, and the company is very helpful.

If you have very little or no computer experience, take a basic computer class.

Overall we are happy with the product and service we are receiving. The pricing for the service is very competitive which we love.

They need support after hours for any problems. I was told that the after hours emergency number is for use only when you can't run sales.

It is easy to learn and train sales people on the ease of use. Support staff has been excellent to work with and very responsive.

Sometimes when the power is out or the internet is out it is a bit of an inconvenience.

The product is great and the customer service is the same. The representative is always there to help navigate through issues and they are more than happy to help.

There are a few small things that bother me about the system.

User friendly , great support personnel , logical set up, affordable and above all we are receiving comprehensive training.

There's lag time on the internet. It's slow to log in and find customers' names.