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HelmBot is software for appointment based, brick-and-mortar businesses. Massage, cryo, counseling, yoga, workshops, salons, float centers, rage rooms – if you book appointments, we're here for you.
However, we got some good support and eventually worked through most of the issues. By the end of the season, we were very happy with the system and what it could do for us.
We have not been able to figure out if it is a merchant services problem, a POS problem, or some of both.
I was most impressed with the service; the company has a great support system to resolve software issues very quickly (even during holidays).
Yes, you may find other low-cost options claiming to do this and that, but be weary.
I love how easy the quick sale buttons are to set up and love that you can add pictures to each one for better recognition.
Feeling helpless and wondering if I would ever get my idea off the ground, I turned to POS Prophet Systems, just to give it a shot.
It is very user friendly and if you do need help they have a great team of techs to help you along the way. We used to use QuickBooks but needed to upgrade to a system that had real time data.
We use ball machines with the E-Range technology; therefore, we were limited on the software systems we could choose from.
Overall, HelmBot has been an upgrade for our local business. Our clients enjoy the ease of scheduling and appreciate the clarity when scheduling and/or cancelling appointment times.
Lack of API makes integrations nearly impossible.
Any small issues are resolved quickly and the support is amazing. I feel like I gained a few friends while going through the process of changing it over and learning how to set it up and use it.
Limited auto-email integration means more manually sending of emails to customers.
We have used this software for almost 5 years and have been thrilled with it. Their customer service team is top notch and are very passionate.
Integration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates.
My experience with Helmbot and their team has been quite amazing. They are always there to help or listen to any ideas you may have about their system.
The biggest thing we don't like about Helm is the Mobile side. I think this has lots of room to grow.
Kalyn: Hi. I'm Kalyn, and I'm the owner/operator of my business. This review is for HelmBot, which I give a five star review for, and for more reviews like this, click below. Before I chose home HelmBot I did look at other software packages and contact retention management program, such as Mindbody and Acuity, and there was a free one that I looked at. They just weren't adequate, I knew for what I needed. They weren't as integrative as I wanted them to be. One of them was so big, I didn't trust that I could get the specialized care I knew I needed for my industry, and HelmBot was the natural choice. The reason I chose HelmBot initially was because I knew who the developers were, they were flip centers owners. They were committed to the nice, smooth running of a flotation tank center. I think they've expanded beyond float centers at this point. But six years ago, when I started my business, that was really all they handled. I can book my appointments, I can integrate with my website, I can do everything on my phone. It not only keeps track of my appointments, it keeps track of my retail sales, it keeps track of the metrics on my flotation tank. So I know I can enter how much water I've added, how much salt I've added, how many chemicals I've added, and everything I need to know. I can keep track and see through reports how my tanks, the health of my tanks are doing, nobody else offered that. I mean, everything from taxes to reports, to keeping track of my customers and sending up follow-up letters, it's all there. The people behind HelmBot made it really easy to get started. I am not computer native and I'm the learning curve. So they were very patient with me, and whenever I had a question, they answered it right away. They had some videos, just a few videos, now they have many more For training and I really appreciated that. If you are a flotation tank center owner, I don't think there's a choice, I mean, get HelmBot. If you are a spa or a beauty shop or whatever, another industry, get HelmBot. The people are responsive. They are real people. They're not some huge corporation. They are a small company that really cares. I just don't think you could make a better choice. HelmBot is the only software package I will ever use.
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