Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Mid-to-large sized multi-service nonprofits and human service organizations who need secure, cloud-based software that's flexible, configurable, and that helps improve client engagement and outcomes.
SmartAdvocate is a fully customizable, award-winning legal case management system with built-in Artificial Intelligence tools, and made to handle today's challenges.
Overall, there are a million types of software for mental health out there. And Penelope is a solid, experienced, reliable, excellent customer-service option that keeps getting better.
This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
Customer support is wonderful. It's easy to navigate with great instructions right there.
It is terribly difficult to schedule clients, indirect appointments, or interface with other staff members. The fees are too high for what you get.
Excellent-the Penelope staff are very friendly and helpful. We had lots of questions when we originally launched Penelope and the staff were very helpful and understanding of our needs.
Using login credentials for downloading the data can be frustrating initially because they are not immediately actualized by the engineers.
Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.
Different names used for the same action which is confusing for a new staff member.
The ability to customize every feature to best fit our needs. The quick responses from SmartAdvocate support and their willingness to listen to suggested changes.
We dislike that we cannot add documents to our calendar.
The customer service is amazing and they respond quickly if you have questions. I love that they offer on line classes if you want to learn more.
Document saving is more difficult than it needs to be.
The support is outstanding as well. Their dashboards and reports are unique nothing like I have ever seen before.
If there is anything to dislike, it's that I don't have enough time in the day to learn and utilize everything they offer.
The best benefit to Smart Advocate is when you actually use all of its functions and input all the information in its necessary place/fill out all the fields, it makes life very easy.
Not many cons - design/features inclined towards Personal Injury practice.
Speaker 1: My name is Karen. I'm a legal assistant for a very small firm. We have five people that work here, and I give SmartAdvocate five of five. We use SmartAdvocate for case management. I particularly love the work plans and the task list. I always tell my, especially new attorneys, that if they'll use the task list, they can sleep at night because they know what's coming up, what needs to be done. There are sometimes issues that come up that I have to report to support, and maybe I don't hear back as quickly as I'd like.
Bonterra Penelope
SmartAdvocate
Top FeaturesBonterra Penelope
--
SmartAdvocate
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: