# Compare Kayako vs monday service 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and monday service based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-10023357/Kayako-vs-monday-service

---

# Kayako vs monday service Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Kayakomonday service2/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [176 reviews](#user-reviews)

Positive

136

Neutral

25

Negative

15

[## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

1

Negative

2

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### HelpDesk

4.6 (180)

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User rating

91%

of reviewers  
rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 1,921 reviews from customer support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

Support Ticket Management

4.6

Chatbot

NA

Live Chat

4.8

Reporting/Analytics

3.5

Knowledge Base Management

3.8

61%Fit

Missing features

Feature ratings

Support Ticket Management

4.2

Chatbot

NA

Live Chat

NA

Reporting/Analytics

4.2

Knowledge Base Management

4.4

User satisfaction

User satisfaction

4.0

User reviews[176](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.6

User reviews[108](https://www.capterra.com/p/10023357/monday-service/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$31Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

Not provided by vendor

## User reviews

Pros & cons

DM

David M.

Admin

> "Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions,..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

DM

David M.

Admin

> "Analytics is the weak spot."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870)

UA

Uba A.

VP of Growth

> "What made Kayako click for our team was the way the AI agent Kay gets introduced."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780)

UA

Uba A.

VP of Growth

> "They don't really have any great options for voice."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

DD

Devon D.

Account Representative

> "I like that we can integrate automation into it, we can send emails and track calls and notes all in..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057)

Derik P.

Account Manager

> "Some of the most useful features, like workload and chart views, are excluded from the basic paid..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037)

CH

Cerissa H.

Lead Family Advocate

> "It helps keep all our client information organized which is a benefit both to our staff and those that..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203)

TR

Tony R.

Vice President of Sales

> "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better,..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

AW

Alan W.

Assistant portfolio manager

> "The flexibility to build workflows that match our specific processes is a huge advantage."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577)

EB

Elyashiv B.

Director of Finance and Accouting

> "Merging duplicate contacts in CRM does not work well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

LD

LaToya D.

Success Coach

> "My colleagues can also access my input in real time and we can share data easily."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JV

Josh V.

Finance Brokers

> "Some of the automations can feel clunky to set up and not as easier as other platforms to set up and..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596)

Edward L.

Research Analyst

> "I like the open format which allows virtually any format of CRM to be done."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

NT

Nick T.

Business Development Manager

> "Also your AI customer service bot would no send me to a person when i asked even though it could not..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

DM

Destiny M.

Director of Business

> "I currently use it with my employer, but when I open my childcare center next year, I’m eager to use..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

Edward L.

Research Analyst

> "That being said it took too much time to narrow down my own business model into the site."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

MC

Macaulley C.

IT Management

> "I believe Monday has been a great asset to our company, it has boosted the progression for the IT team..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

TR

Tony R.

Vice President of Sales

> "It makes a mess in the contact activates and again causes extra work. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

LD

LaToya D.

Success Coach

> "It has allowed me to streamline a lot of my processes."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JC

Jake C.

Educator

> "The interface feels stressful due to being too "busy" looking."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

Sayma B.

IT Technician

> "There's a lot of templates, saving you so much time compared to starting and making a dashboard from..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712)

MW

Morgan W.

Real Estate Investment Sales

> "I would say the only negative thing about this service is the fast that its not marketed everywhere..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240)

MF

Marla F.

Marketing Specialist

> "The fact that it emails the other members of my team with my updates is amazing. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122)

RN

Ryan N.

CRM

> "I now get random popups trying to sell me things constantly"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

RC

Ripon C.

IT Executive

> "It also offers multiple levels of user access, so each user can be given different levels of access to..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4804814)

MC

Macaulley C.

IT Management

> "Sorting through projects seems a bit clunky when you are attempting to find things."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

DH

Diana H.

Marketing Project Manager

> "I love how I am able to access Monday.com anywhere in the world at any time."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055)

AV

ALAN V.

OWNER

> "THE LACK OF ONBOARDING AND TRAINING."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353)

JC

Jake C.

Educator

> "It can help improve team efficiency 10x."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

MC

Maggie C.

Sales

> "I have worked for companies that really struggle with this application."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491)

CG

Christi G.

Recruiter

> "Helps with efficiency and communication."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132)

RN

Ryan N.

CRM

> "TOO MANY ADDS. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

NI

Noah I.

Founder

> "Monday is absolutely amazing for organization and automations are quite powerful as well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067)

JS

Joshua S.

IT Director

> "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517)

Deep K.

IT Testing

> "The boards and colored states on monday com make keeping track of projects fun."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

AB

Ali B.

Senior Managing Director - Real Estate Private Equity

> "I am not very organized. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276)

MC

Macaulley C.

IT Management

> "The ability to project manage has been a great help for the IT team within our company."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

HD

Haythum D.

IT Engineer

> "The pricing of Monday.com can be perceived as expensive"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303)

DM

Destiny M.

Director of Business

> "Monday offers a high degree of customization."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

JM

Jessy M.

IT Manager and Client Success Partner

> "I was concerned about the lack of adjustability in the user interface."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718)

[View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/)

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (176)

[monday service](https://www.capterra.com/p/10023357/monday-service/)

4.56 (108)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Kayako

Top features

39/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

monday service

26/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/10023357/monday-service/#features)

### Recognition

No recognitions have been awarded to Kayako

No recognitions have been awarded to monday service

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

monday service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

monday service

-   By monday.com
-   Located in Israel
-   Founded in 2014

## Popular Comparisons

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4.4

[View full comparison](https://www.capterra.com/compare/80775-134347/Kayako-vs-Intercom)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,776)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$31/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

3.8

Features

4.5

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/80775-169505/Kayako-vs-Zoho-Desk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$31/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

Contact vendor for pricing

Price

$59/month

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-204314/Kayako-vs-WATI)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$31/month

Price

$25/month

4.5

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service)