# Compare Kayako vs Bitrix24 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and Bitrix24 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-113540/Kayako-vs-Bitrix24

---

# Kayako vs Bitrix24 Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KayakoBitrix242/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [174 reviews](#user-reviews)

Positive

134

Neutral

25

Negative

15

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [983 reviews](#user-reviews)

Positive

804

Neutral

120

Negative

59

## Summary

* * *

Key features rated by users

Features selected based on 4,193 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

\--

Real-Time Notifications

NA

Real-Time Monitoring

5.0

Support Ticket Management

4.5

61%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.4

Real-Time Monitoring

NA

Support Ticket Management

3.8

User satisfaction

User satisfaction

4.0

User reviews[174](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.2

User reviews[983](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

€61Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

## User reviews

Pros & cons

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer loyalty and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly finding..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help the..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

Amr E.

Senior Scrum Master

> "You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4794612)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

Frank C.

Independent Business Owner

> "good collaboration amongst coworkers for project management."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

CS

Cassidy S.

Consulting Team Lead

> "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Jeff C.

Finance ManagerFinance Manager

> "No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

David W.

CEO

> "Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4773640)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

TG

Tembi G.

Executive Director

> "I feel as though Bitrix24 is not very user-friendly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6252484)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Rausibell M.

SVP of Marketing

> "Sometimes the interface of a system is too complex in certain sections."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4800077)

Paulo F.

Finance

> "Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6236274)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

MS

Martin S.

Owner

> "However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4788188)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Jeff C.

Finance ManagerFinance Manager

> "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Becky F.

Software Developer

> "There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4745198)

RB

Rick B.

Fachinformatiker

> "Support wouldn't even help, they say that this feature is not included."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4793033)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (174)

4.19 (983)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Kayako

20/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

Bitrix24

Top features

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

### Recognition

No recognitions have been awarded to Kayako

No recognitions have been awarded to Bitrix24

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

## Popular Comparisons

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

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3.8

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-80775/Salesforce-vs-Kayako)

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[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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3.8

Features

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Ease of Use

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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€61/month

Price

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Features

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4.0

Ease of Use

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[View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

Price

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3.8

Features

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3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-80775/LiveChat-vs-Kayako)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

€61/month

Price

$25/month

4.3

Features

4.4

4.0

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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Contact vendor for pricing

Price

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3.8

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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€61/month

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4.3

Features

4.3

4.0

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

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3.8

Features

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3.9

Ease of Use

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[View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)

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Features

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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Ease of Use

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