# Compare Kayako vs Hiver 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and Hiver based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-142975/Kayako-vs-Hiver

---

# Kayako vs Hiver Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KayakoHiver2/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [176 reviews](#user-reviews)

Positive

136

Neutral

25

Negative

15

[## Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [147 reviews](#user-reviews)

Positive

140

Neutral

2

Negative

5

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## Summary

* * *

Key features rated by users

Features selected based on 1,939 reviews from customer support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

Support Ticket Management

4.6

Chatbot

NA

Live Chat

4.8

Reporting/Analytics

3.5

Knowledge Base Management

3.8

72%Fit

Not enough reviews

Feature ratings

Support Ticket Management

4.4

Chatbot

\--

Live Chat

4.7

Reporting/Analytics

5.0

Knowledge Base Management

4.1

User satisfaction

User satisfaction

4.0

User reviews[176](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.7

User reviews[147](https://www.capterra.com/p/142975/Hiver/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$55Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

## User reviews

Pros & cons

DM

David M.

Admin

> "Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions,..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

DM

David M.

Admin

> "Analytics is the weak spot."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870)

UA

Uba A.

VP of Growth

> "What made Kayako click for our team was the way the AI agent Kay gets introduced."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780)

UA

Uba A.

VP of Growth

> "They don't really have any great options for voice."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

MS

Marketa S.

Assistant Director of HR

> "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

MS

Marc S.

CEO

> "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to..."

[See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

QL

Qin L.

Administrative Assistant

> "There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006622)

CG

Cristian G.

Business Analytics

> "It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450)

MS

Marketa S.

Assistant Director of HR

> "Occasional lag or syncing delays in high-volume inboxes impacted efficiency."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

RS

Ronak S.

Senior Executive

> "I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132)

JR

Julie R.

Patient care coordinator

> "Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7107804)

CG

Cristian G.

Business Analytics

> "It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450)

DW

Dominique W.

Marketing Growth Strategist

> "Sometimes it doesn't load on my gmail till I refresh a few times."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672)

NT

Nikhil T.

Head of Performance and Ecommerce

> "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006544)

NM

Nicole M.

travel executive

> "This means I have to close a new case every time, even though the original one has already been answered."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460)

NC

Nikhil C.

Customer Success Manager

> "This has eased up and streamlined the internal communication for each task/project assigned."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7064911)

TA

Taylor A.

Fund Controller

> "Long email chains in particular can take a while to load."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006436)

JS

Jackee S.

TALENT MANAGER

> "It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

DW

Dominique W.

Marketing Growth Strategist

> "I hate going into my personal email because I feel like it's so noisy and chaotic."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672)

HM

Hanna M.

Content Specialist

> "Hiver also makes it easy to search current and past emails quickly and share specific emails with my team."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

MS

Marc S.

CEO

> "Extreme disappointment with Hiver's billing practices."

[See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023)

HM

Hanna M.

Content Specialist

> "Being able to share, collaborate, and view emails across the team is so valuable to our processes."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I just can't; I have to remove both and then add just one."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

JS

Jackee S.

TALENT MANAGER

> "Assigning emails, tracking status, and avoiding duplicates is effortless."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

PG

Priscila G.

Accounts Receivable

> "The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677)

RS

Ronak S.

Senior Executive

> "All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132)

PG

Priscila G.

Accounts Receivable

> "It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677)

HM

Hanna M.

Content Specialist

> "Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

BK

Beth K.

Marketing Specialist

> "It's clunky at times and the search function in Gmail is more confusing than helpful."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371)

ZA

Zaldy A.

Executive assistant

> "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006447)

AA

Akash A.

Senior Technical Support Manager - IOT Applications

> "Automated rules are not available in basic plans which feels sometimes a problem."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4710817)

LC

Leonardo C.

Senior Analyst, Inside Sales

> "Hiver improves communication between employees (my colleagues) and our customers."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3436870)

WSB

William Sherwin B.

Consultant

> "It created an environment where complex process was converted into an easier step by step process."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006441)

BR

Brian R.

Director of Accounting

> "The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715929)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

Anand J.

Program Manager

> "Sometimes it crashes and that time we have to restart again."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426)

LM

Lindsey M.

Marketing

> "It's very simple to manage the emails through assignments, comments, and tags."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006458)

DZ

Dana Z.

AR Manager

> "We don't have the best connection with SalesForce to make that work."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715694)

MK

Mark K.

Sales Director

> "Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4851987)

Anand J.

Program Manager

> "Maybe it's problem with the network or server too!"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426)

LK

Lexi K.

HR ADMIN

> "Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7132211)

SB

Simone B.

Talent Sourcing & Pipeline Manager

> "The look of it could be better, very simple and boring look."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664)

JS

Jackee S.

TALENT MANAGER

> "Highly recommend for any business handling customer or internal queries through Gmail!"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

VR

Verified Reviewer

Freelancer

> "However, if I was picky I am not a fan of keeping the email in conversation view."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2938101)

MgK

Małgorzata K.

Data Processing Spec.

> "I like that Hiver makes teamwork in Gmail very easy and clear."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007041)

MW

Michael W.

Sales Manager

> "Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236925)

GL

Garrett L.

Operations

> "New features are released often and are well thought out."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006919)

VR

Verified Reviewer

Concierge Program Manager

> "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198)

MS

Marketa S.

Assistant Director of HR

> "Very user-friendly and intuitive interface, which made onboarding and daily use simple."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

JG

James G.

Compliance Specialist

> "For a while, Hiver didn't integrate with a number of our other applications."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236910)

LC

Leonardo C.

Senior Analyst, Inside Sales

> "Hiver simplifies my workload and is user-friendly."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452)

SS

Shelby S.

Web Production Manager

> "To find pending or closed emails, it's not as easy as you'd think."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236940)

[View Reviews](https://www.capterra.com/p/142975/Hiver/reviews/)

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (176)

[Hiver](https://www.capterra.com/p/142975/Hiver/)

4.68 (147)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Kayako

Top features

39/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

Hiver

34/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/142975/Hiver/#features)

### Recognition

No recognitions have been awarded to Kayako

Hiver is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Hiver

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

Hiver

-   By Hiver
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,784)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

3.8

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,564)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$55/month

Price

$7/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

3.8

Features

4.4

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/80775-164283/Kayako-vs-Zendesk)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,784)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$55/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Contact vendor for pricing

Price

$0/month

3.8

Features

4.6

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/80775-144040/Kayako-vs-Tidio-Chat)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

$55/month

Price

$25/month

4.6

Features

4.4

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Contact vendor for pricing

Price

$39/month

3.8

Features

4.4

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/80775-134347/Kayako-vs-Intercom)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$55/month

Price

$69/month

4.6

Features

4.3

4.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

3.8

Features

4.5

3.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/80775-169505/Kayako-vs-Zoho-Desk)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

Contact vendor for pricing

Price

$59/month

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-204314/Kayako-vs-WATI)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,434)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

3.8

Features

4.3

3.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Contact vendor for pricing

Price

$25/month

3.8

Features

4.7

3.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/80775-130406/Kayako-vs-AGI-Self-Service)