# Compare Kayako vs Supportbench 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and Supportbench based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-155934/Kayako-vs-Supportbench

---

# Kayako vs Supportbench Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KayakoSupportbench2/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [174 reviews](#user-reviews)

Positive

134

Neutral

25

Negative

15

[## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

Starting Price

$32.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [116 reviews](#user-reviews)

Positive

112

Neutral

4

Negative

0

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### HelpDesk

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User rating

91%

of reviewers  
rated it above 4 stars

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 1,895 reviews from customer support software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

Support Ticket Management

4.5

Chatbot

NA

Live Chat

4.8

Reporting/Analytics

3.3

Knowledge Base Management

3.8

84%Fit

High performer

Feature ratings

Support Ticket Management

4.8

Chatbot

4.9

Live Chat

4.8

Reporting/Analytics

4.8

Knowledge Base Management

4.8

User satisfaction

User satisfaction

4.0

User reviews[174](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.9

User reviews[116](https://www.capterra.com/p/155934/Supportbench/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.8

Customer support

4.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$32Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees.

## User reviews

Pros & cons

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer loyalty and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly finding..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help the..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

GAJ

Grace A. J.

Quality Compliance Manager

> "Our front-line agents love the ticket views and how fast they can triage now."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284)

TT

Thinh T.

QA Engineer

> "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754)

Bo K.

Customer Service Ambassador

> "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce and..."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149)

Warren S.

Tech Recruiter

> "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me..."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952)

FM

Fredrick M.

Manager

> "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction and..."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482)

JP

James P.

Customer Success Ops

> "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on..."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961)

John M.

Manager

> "Supportbench’s AI-driven customer summaries offer rapid insights, and the "create a response" feature dramatically boosts our response efficiency."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011568)

BJlT

Bodounrin Joël T.

Graphiste

> "The remark made is that the notification system is not yet good"

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656)

Shahadat H.

Team Manager

> "The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview..."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___4868407)

Tsitsi Hazel S.

Systems Analyst

> "Sometimes cases can be duplicated, and the notification system can get crowded."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364)

GAJ

Grace A. J.

Quality Compliance Manager

> "Supportbench delivered the structure and scalability we needed."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284)

KR

Kim R.

Technical support specialist

> "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things."

[See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328)

[View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/)

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (174)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)

4.87 (116)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Kayako

39/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

Supportbench

Top features

49/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Application Management
-   Call Center Management
-   Chatbot
-   Chat/Messaging
-   Client Portal
-   Communication Management
-   Configurable Workflow
-   CRM
-   Customer Communication
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Email Templates
-   Event Triggered Actions
-   Feedback Management
-   Generative AI
-   Help Desk Management
-   Interaction Tracking
-   Inventory Management
-   Knowledge Base Management
-   Live Chat
-   Multi-Channel Communication
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Role-Based Permissions
-   Search/Filter
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Support Ticket Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/155934/Supportbench/#features)

### Recognition

No recognitions have been awarded to Kayako

No recognitions have been awarded to Supportbench

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Supportbench

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

Supportbench

-   By Supportbench Services
-   Located in Canada
-   Founded in 2015

## Popular Comparisons

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

3.8

Features

4.4

3.9

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-80775/Salesforce-vs-Kayako)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$32/month

Price

$25/month

4.7

Features

4.4

4.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

3.8

Features

4.4

3.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/80775-164283/Kayako-vs-Zendesk)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$32/month

Price

$39/month

4.7

Features

4.4

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

Price

$25/month

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-80775/LiveChat-vs-Kayako)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$32/month

Price

$25/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

3.8

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$32/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

3.8

Features

4.3

3.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$32/month

Price

$19/month

4.7

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Contact vendor for pricing

Price

$0/month

3.8

Features

4.6

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/80775-144040/Kayako-vs-Tidio-Chat)

[Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$32/month

Price

$0/month

4.7

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-155934/Tidio-Chat-vs-Supportbench)