# Compare Kayako vs Dynamics 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-157279/Kayako-vs-Dynamics-365

---

# Kayako vs Dynamics 365 Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KayakoDynamics 3652/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [174 reviews](#user-reviews)

Positive

134

Neutral

25

Negative

15

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,809 reviews](#user-reviews)

Positive

5,127

Neutral

547

Negative

135

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## Summary

* * *

Key features rated by users

Features selected based on 2,933 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Missing features

Feature ratings

CRM

5.0

Support Ticket Management

4.5

Chatbot

NA

Live Chat

4.8

Inbox Management

NA

\--%Fit

Missing features

Feature ratings

CRM

4.4

Support Ticket Management

4.4

Chatbot

NA

Live Chat

NA

Inbox Management

NA

User satisfaction

User satisfaction

4.0

User reviews[174](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.4

User reviews[5,809](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer loyalty and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly finding..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help the..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

MG

MARIE G.

Accountant

> "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

DH

Daniel H.

Developer

> "Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6779808)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

Gary F.

Owner

> "The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6287433)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AV

Arihant V.

Senior Finance Executive

> "When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6293498)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DM

Deep M.

Owner

> "The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6290008)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

Mary E P.

Assistant Project Manage

> "The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6274945)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

AL

Andre L.

Program Manager

> "First, the interface is a bit clunky and unorganized."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

SJ

Salvador J.

Merchant Service Respresentative

> "Sometimes locating a case or account can be difficult. When looking for a case, I cannot modify the "Date Created On" So I can see the latest case of the account."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4718347)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AM

Andres M.

Research

> "sometimes their customer service is not that effective"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6235260)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

Lindsey Raye P.

Marketing Automation Specialist

> "The leads and contacts or opportunities are hard to connect"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6296022)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

MG

MARIE G.

Accountant

> "Very antiquated bank reconciliations and reporting."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481)

CD

Christian D.

Manager

> "I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

VR

Verified Reviewer

DMV clerk

> "As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6844346)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

Eric T.

Manager, Project Management Office

> "This is a huge time saver for administrators when working with large pipelines of projects."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

JcN

John christian N.

Sales Executive Representative

> "Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4733043)

Junaid E.

National IT Manager

> "Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

Ahmed S.

Microsoft sales advocate

> "Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7063554)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (174)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,809)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Kayako

Top features

23/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

Dynamics 365

12/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

No recognitions have been awarded to Kayako

No recognitions have been awarded to Dynamics 365

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

Price

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3.8

Features

4.4

3.9

Ease of Use

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[View full comparison](https://www.capterra.com/compare/157279-190778/Dynamics-365-vs-QuickBooks-Online)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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3.8

Features

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$50/month

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4.3

Features

4.4

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

Price

$25/month

3.8

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-80775/LiveChat-vs-Kayako)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$50/month

Price

$39/month

4.3

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

3.8

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

$50/month

Price

$9/month

4.3

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/147657-157279/monday-com-vs-Dynamics-365)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

3.8

Features

4.3

3.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

vs

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$50/month

Price

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4.3

Features

4.2

4.1

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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Contact vendor for pricing

Price

$0/month

3.8

Features

4.6

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/80775-144040/Kayako-vs-Tidio-Chat)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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Price

$10.99/month

4.3

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)