# Compare Kayako vs HubSpot Service Hub 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HubSpot Service Hub and Kayako based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/80775-182476/Kayako-vs-HubSpot-Service-Hub --- # HubSpot Service Hub vs Kayako Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HubSpot Service HubKayako2/4 selected [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting Price $15.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [190 reviews](#user-reviews) Positive 178 Neutral 9 Negative 3 [## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Starting Price Contact vendor Value-for-Money 3.8 Functionality 3.8 Ease of Use 3.9 Customer Service 3.9 Reviews Sentiment Based on [176 reviews](#user-reviews) Positive 136 Neutral 25 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,082 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Not enough reviews Feature ratings CRM 4.5 Support Ticket Management 4.7 Inbox Management \-- Chatbot \-- Live Chat 4.0 64%Fit Missing features Feature ratings CRM 5.0 Support Ticket Management 4.6 Inbox Management NA Chatbot NA Live Chat 4.8 User satisfaction User satisfaction 4.4 User reviews[190](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 4.2 Customer support 4.5 User satisfaction 4.0 User reviews[176](https://www.capterra.com/p/80775/Kayako/reviews/) Ease of use 3.9 Functionality 3.8 Value for money 3.8 Customer support 3.9 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Customer support departments, marketing teams, sales teams, content creators, and operations teams. Best for Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service. ## User reviews Pros & cons LD Liliana D. Closing assistant > "We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7146375) DC Daniel C. Automation Engineer > "Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7152879) Mai M. Managing Director > "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) SC Sean C. Marketer > "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) Mai M. Managing Director > "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) VR Verified Reviewer VP of Customer Success > "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659) TC Torlock C. Head of marketing and development > "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta,..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877) JL Jill L. HR Manager > "I do not like the 12-month plan and limited free access." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) Mai M. Managing Director > "Our team uses HubSpot daily so it's critical that we maximize all its services." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) EB Elizabeth B. customer service supervisor > "Overall I didn't care for it from the start it has a messy like home station and has too much going on." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407) LD Liliana D. Closing assistant > "Everything gets saved automatically plus you can add AI summaries" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7146375) TM Tina M. Installation Manager > "I didnt like how much automation had to be done to make everything work the way we needed to." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) DC Daniel C. Automation Engineer > "The flexibility of automations - as a low code environment its actually super capable." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7152879) MHS Mohammed Hareez S. Customer Success representative > "the least we like about this is its bit unorganized" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199) VR Verified Reviewer Marketing Manager and Business Development > "Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7139912) JL Jill L. HR Manager > "However, I do not like the price and will not continue with it." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) Ebose I. Manager > "HubSpot Service Hub helps me stay organized and respond to customers faster." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878) LB Lisa B. Operations Manager > "I did not ever get to be an admin with this" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997) EB Erinn B. Client Service Specialist II > "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830) HB Hailey B. Sales Marketing Manager > "Frustrated when there is only one ticket holder or it is difficult to assign collaborators." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162) SN Samuel N. Marketing Manager > "The fact it has a strong data centralization allowing everyone access the same information hence efficient..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455) SD Shannon D. Customer Experience Designer > "I also didn't like that the knowledge base didn't provide for version history and edit tracking." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821) Laura H. Human Resources Generalist > "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608) VT Venita T. CEO, Founder > "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) NB Nabil B. Director > "Lots of customizability to fit our business' support requirements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115) SM Sergio M. Application Engineer > "The interface is not customizable at all." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) IV Ismael V. Sales > "I really like that you can set up meetings and it will send reminders to the people." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386) VT Venita T. CEO, Founder > "The initial stage of launching this product can be quite challenging and confusing." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) SC Sean C. Marketer > "It's a good place to understand and manage marketing flows." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) MJ Mathew J. Digital Marketing Specialist > "Hubspot is not the most affordable option out there." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602) JL Jill L. HR Manager > "The academy is nice feature to have to look up and learn new things." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) TOD Thierno Ousmane D. Loans manager > "The ticket system still needs some improvements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401) Heather T. owner and operator > "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416) SM Sergio M. Application Engineer > "We do not have a timeline to fix this"." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) TM Tina M. Installation Manager > "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) VR Verified Reviewer Client Project Manager > "Pricing can be expensive when compared to the competition" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512) MK Mehakpreet K. Hr executive > "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816) SM Sergio M. Application Engineer > "I have found multiple bugs and I was told "We know." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) [View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) DM David M. Admin > "Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870) Ava H. Staff Software Engineer > "When I tried to find a specific report, the cluttered interface made it hard to locate the feature." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061) NM Natale M. Senior Field Technician > "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814) DM David M. Admin > "Analytics is the weak spot." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7134870) UA Uba A. VP of Growth > "What made Kayako click for our team was the way the AI agent Kay gets introduced." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780) UA Uba A. VP of Growth > "They don't really have any great options for voice." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___7131780) KM Kilmer M. Senior Director of Advertising and eCommerce > "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159) JV Josh V. Systems administrator > "Support is often unable to assist with issues. " [See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457) KA KENNETH A. Costumer Care Representative > "They also have a simple and effective internal tickets management system." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605) JV Josh V. Systems administrator > "Billing is often problematic. " [See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457) Ava H. Staff Software Engineer > "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061) JV Josh V. Systems administrator > "They are massively overpriced. " [See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457) SS Sneha S. Software engineer > "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631) BB Barbara B. Senior Project Manager > "The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833) MH Muzammal H. Manager Operations > "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697) AE Amy E. Owner > "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160) Meheza N. commercial agent > "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to..." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374) VR Verified Reviewer Freelance Web Developer > "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078) MH Muzammal H. Manager Operations > "It has great features and support for the customer service staff." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697) HA Hisham A. IT Dept. Manager > "it cannot be linked to the organization active directory." [See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818) [View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/) ## User interface 4.43 (190) [Kayako](https://www.capterra.com/p/80775/Kayako/) 4.01 (176) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important HubSpot Service Hub 23/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features) Kayako 23/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/80775/Kayako/#features) ### Recognition HubSpot Service Hub is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to Kayako ### Deployment & support HubSpot Service Hub Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Kayako Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HubSpot Service Hub - By HubSpot - Located in United States - Founded in 2012 Kayako - By Aurea - Located in United States - Founded in 2001 ## Popular Comparisons [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.1 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-182476/Salesforce-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 3.8 Features 4.6 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $115/month 4.1 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-182476/Zendesk-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 3.8 Features 4.4 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/80775-164283/Kayako-vs-Zendesk) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $15/month Price $15/month 4.1 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-182476/LiveAgent-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 3.8 Features 4.6 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/80775-144040/Kayako-vs-Tidio-Chat) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.1 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-182476/LiveChat-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Contact vendor for pricing Price $39/month 3.8 Features 4.4 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/80775-134347/Kayako-vs-Intercom) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.1 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 3.8 Features 4.5 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/80775-169505/Kayako-vs-Zoho-Desk) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.1 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub) [Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 3.8 Features 4.3 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)