# Compare Kayako vs Milvus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kayako and Milvus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/80775-202528/Kayako-vs-Milvus

---

# Kayako vs Milvus Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

KayakoMilvus2/4 selected

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

[## Kayako](https://www.capterra.com/p/80775/Kayako/)[4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.9

Customer Service

3.9

Reviews Sentiment

Based on [174 reviews](#user-reviews)

Positive

134

Neutral

25

Negative

15

[## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [298 reviews](#user-reviews)

Positive

293

Neutral

4

Negative

1

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

3.9

Real-Time Notifications

NA

Customizable Fields

\--

Third-Party Integrations

5.0

Reporting/Analytics

3.3

63%Fit

Missing features

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.5

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

4.5

User satisfaction

User satisfaction

4.0

User reviews[174](https://www.capterra.com/p/80775/Kayako/reviews/)

Ease of use

3.9

Functionality

3.8

Value for money

3.8

Customer support

3.9

User satisfaction

4.8

User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Best for

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

## User reviews

Pros & cons

NM

Natale M.

Senior Field Technician

> "The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6816814)

Ava H.

Staff Software Engineer

> "When I tried to find a specific report, the cluttered interface made it hard to locate the feature."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

KM

Kilmer M.

Senior Director of Advertising and eCommerce

> "Task automation and organization have enabled our support agents to be more efficient, ultimately fostering customer loyalty and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6555159)

BB

Barbara B.

Senior Project Manager

> "The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

SS

Sneha S.

Software engineer

> "It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly finding..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6375631)

JV

Josh V.

Systems administrator

> "Support is often unable to assist with issues. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

KA

KENNETH A.

Costumer Care Representative

> "They also have a simple and effective internal tickets management system."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6665605)

JV

Josh V.

Systems administrator

> "Billing is often problematic. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

Ava H.

Staff Software Engineer

> "Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___6532061)

JV

Josh V.

Systems administrator

> "They are massively overpriced. "

[See full review](https://www.capterra.com/p/80775/Kayako/#SoftwareAdvice___5098457)

MH

Muzammal H.

Manager Operations

> "Its knowledge base option is fantastic where we can made glossary of different topics and FAQ for users in order to help the..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3788697)

AE

Amy E.

Owner

> "Raising prices by 600% out of nowhere, causing my small business to have to move to another platform, after spending time and..."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2705160)

Meheza N.

commercial agent

> "I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___4606374)

VR

Verified Reviewer

Freelance Web Developer

> "For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2684078)

BB

Barbara B.

Senior Project Manager

> "It also provides a good self-service portal for end-users."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___3603833)

HA

Hisham A.

IT Dept. Manager

> "it cannot be linked to the organization active directory."

[See full review](https://www.capterra.com/p/80775/Kayako/#Capterra___2775818)

[View Reviews](https://www.capterra.com/p/80775/Kayako/reviews/)

Not enough reviews

## User interface

[Kayako](https://www.capterra.com/p/80775/Kayako/)

4.01 (174)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Kayako

Top features

23/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/80775/Kayako/#features)

Milvus

16/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/202528/Milvus/#features)

### Recognition

No recognitions have been awarded to Kayako

No recognitions have been awarded to Milvus

### Deployment & support

Kayako

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Milvus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kayako

-   By Aurea
-   Located in United States
-   Founded in 2001

Milvus

-   By Milvus
-   Located in Brazil
-   Founded in 2016

## Popular Comparisons

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

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Contact vendor for pricing

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3.8

Features

4.4

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Ease of Use

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[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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Features

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

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[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

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4.7

Features

4.6

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Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-202528/LiveAgent-vs-Milvus)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

3.8

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/80775-102188/Kayako-vs-LiveAgent)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

vs

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$25/month

Price

$29/month

4.7

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)

[Kayako](https://www.capterra.com/p/80775/Kayako/)[4.01 (174)](https://www.capterra.com/p/80775/Kayako/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

3.8

Features

4.3

3.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/80775-124981/Kayako-vs-Freshdesk)

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