Toast POS vs PointOS: Which is a better fit?

Julia: Hi, my name is Julia. I am the owner of Kin Southern Table and Bar located in downtown Providence, Rhode Island. We are a full-service restaurant offering Southern comfort food or what we like to call soul food. And out of five stars, I would give Toast a four. Prior to Toast, we did not have anything, any sort of software. We opened our restaurant in 2021 during the pandemic and Toast was our first option, and we've kept it since we've opened. I ended up choosing Toast because the great price point for the monthly services. I thought it was great because it was customizable. We were able to expand and add additional items onto our program, like gift cards. We've expanded to delivery service and I thought that as our business grew, that would be really important to us. I think the onboarding process was really easy for us. We had a lot of support, whether it was through Zoom calls or just onsite and our initial salesperson. We definitely felt like we had a team working with us to make sure that we were able to get up and running in time for our opening day. If anyone is considering Toast out there, I definitely recommend doing some research, speak with other restaurateurs and see what they also love about Toast. I know for me the biggest selling point was just how easy it was. It's a very intuitive program. It's super customizable. Like we said, we were able to enhance our initial product and we've added on so many different things that help make our day-to-day operations easy. But definitely do some research.

Angela A.: Hi. My name is Angela, owner of a bar, and I would give PointOS XE a two out of five stars. For more reviews like this, click below. Prior to using PointOS XE, I was with PointOS Professionals. Before that, I didn't have a PointOS system, I was using an old-school cash register. After deciding that I needed to leave PointOS due to ongoing issues, I looked at Revel PointOS and Lightspeed, as well as Square App. The reasons I chose PointOS for the bar were because of the price matching my needs, it was fairly low price and inexpensive. The features met what I needed at the time, and they had an offline mode that should be able to function when my internet was down. Onboarding with PointOS was fairly easy. I had had PointOS Professionals before, which was also fairly easy to onboard with, at setting up the menu. Didn't really have many issues with the onboarding, my issues came in later on. My recommendations to people using PointOS for their business would be that the offline aspect of PointOS does not work very well. I had consistent and constant issues with internet connection and it being in offline mode. When my internet was out, it would not work a majority of the time, and there was many bugs or fixes if they put out a new version. There would be mistakes or things taken off, unintentionally not working, and they would have to revert me back, fix the version. It was just constant being in flux of changes and fixes.