# Compare CollaborateMD vs TherapyNotes, LLC 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TherapyNotes, LLC and CollaborateMD based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/81299-118981/CollaborateMD-PMS-vs-TherapyNotes-com

---

# TherapyNotes, LLC vs CollaborateMD Features and Cost Comparison

Last updated April 2nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TherapyNotes, LLCCollaborateMD2/4 selected

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

[CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.1 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/)

[## TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.7 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [962 reviews](#user-reviews)

Positive

906

Neutral

28

Negative

28

[## CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.1 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/)

Starting Price

$235.00/month

Value-for-Money

4

Functionality

4

Ease of Use

4.1

Customer Service

3.8

Reviews Sentiment

JV

MR

Based on [113 reviews](#user-reviews)

Positive

88

Neutral

5

Negative

20

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 1,912 reviews from medical billing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Charting

4.7

Billing & Invoicing

4.3

Claims Management

4.6

Appointment Management

4.8

71%Fit

Missing features

Feature ratings

HIPAA Compliant

4.7

Charting

NA

Billing & Invoicing

4.4

Claims Management

4.2

Appointment Management

4.4

User satisfaction

User satisfaction

4.7

User reviews[962](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.1

User reviews[113](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/)

Ease of use

4.1

Functionality

4.0

Value for money

4.0

Customer support

3.8

Price starts from

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Price starts from

$235Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Psychologists, therapists, psychiatrists, social workers, and mental health professionals.

Best for

CollaborateMD’s easy to learn practice management and medical billing software is designed for medical practices and medical billing companies of any size or specialty.

## User reviews

Pros & cons

BH

Bhumi H.

Operations Specialist

> "Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

Michelle G.

Therapist

> "What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

VR

Verified Reviewer

Digital Marketer

> "Managing intake forms is very easy and integraes well with our native CRM."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7146419)

Michelle G.

Therapist

> "Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

JM

Jessica M.

Licensed Professional Counselor

> "The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

Ali R.

LMFT

> "Also, I learned that they can handle my Medicare billing which I had no idea about."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135)

Michelle G.

Therapist

> "We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "The price is fair for the amount of functionality, reliability, and support included."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "Claims were marked as sent but never transmitted due to a clearinghouse error, resulting in over $2,000 in lost reimbursement."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AK

Alexander K.

Counsellor

> "This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514)

DK

Darcie K.

HIM Director

> "tracking and reporting for missed appointments is extremely difficult, billing secondary insurances is not an easy process, areas for notes and memos..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431)

HM

Heather M.

Online Platform Coordinator

> "We have never had any trouble teaching a new employee how to schedule, they have always caught on within minutes."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7122175)

ML

Mika L.

Biller

> "It doesn't allow you to add a new intake appointment for EAP services."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044)

BM

Bridget M.

Owner

> "I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6576984)

Michelle G.

Therapist

> "The issue was not identified in time, and I was required to manually reconstruct and fax claims."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

AW

Ashley W.

Owner

> "The client portal is straightforward and easy for clients to use, with very few issues on their end."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "By the time the issue was identified, the claims had fallen outside the payer’s timely filing window."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

JM

Jessica M.

Licensed Professional Counselor

> "It is a simple EHR that is easy to navigate and keep notes organized."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

BH

Bhumi H.

Operations Specialist

> "The mobile app is good however in order to see the full overview you still have to use the website so the app is a bit useless."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

AW

Ashley W.

Owner

> "Their support team is responsive, knowledgeable, and genuinely cares about helping users."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

Michelle G.

Therapist

> "At this point, the continued back-and-forth over a clear service failure, without acknowledgment of responsibility, is unreasonable."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

JE

John E.

Sole Proprietor

> "The note templates are easy to follow and can be easily customized. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7100555)

Michelle G.

Therapist

> "Support staff were initially courteous, but communication became increasingly vague and, at times, evasive."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

SS

Shaquita S.

CEO PMHNP

> "You can add multiple locations if you practice in more than one place which is really neat."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786)

BH

Bhumi H.

Operations Specialist

> "We did find that some features could not be customized for specialized documenation."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6852987)

SS

Shaquita S.

CEO PMHNP

> "I loved the integration of telehealth into the system and the charting template."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6456786)

AK

Alexander K.

Counsellor

> "Writing case notes was something that used to take a long time and required me to create a whole new note every time. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6527514)

MB

Melissa B.

Speech-Language Pathologist

> "Her customer service alone is reason enough for me to continue my TherapyNotes subscription."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269)

PB

Paige B.

Sole Proprietor and Counselor

> "Hidden costs, random debits from my intended deposits, no customer care or loyalty at all"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6387711)

MLB

Mary Lou B.

LPC

> "Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful portal forms (which they keep adding to, recently..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6172387)

TW

Tiffany W.

Director of Operations

> "With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6636699)

KR

Kaye R.

Licensed Clinical Psychologist

> "Excellent and quick telephone customer service with an expansive hours of operation, ease of insurance billing, simple design that is easy to follow,..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

Michelle G.

Therapist

> "Communication around this issue was also inconsistent."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7115919)

BB

Brenda B.

LPCC, ATR, LSAA

> "I love the support whenever I have an issue,e big or small."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881)

AH

Amands H.

APRN, Medication provider

> "Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6304059)

BB

Brenda B.

LPCC, ATR, LSAA

> "I have been working with therapy notes for the past 4 years and have found it to be the best platform to use."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7054881)

KR

Kaye R.

Licensed Clinical Psychologist

> "Clients must contact an administrator in order to reset their own password; there is no reason this should be the case. When using a Telehealth..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

NM

Nancy M.

Licensed Professional Counselor

> "Therapy Notes allows me as an independent provider to feel secure in maintaining compliancy, securing PHI, and obtaining routine consents as needed."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4811773)

AH

Amanda H.

APRN, CNM, PMHNP-BC

> "There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6150057)

AW

Ashley W.

Owner

> "TherapyNotes delivers strong value."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7049199)

DK

Darcie K.

HIM Director

> "Reports and data collection is almost non existent."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6673431)

RP

Rebekah P.

Instructor, Counselor

> "It is quite comprehensive, and the free version allows access to several functions."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6651965)

EF

Emily F.

Owner

> "It requires a lot of steps to send them via paper when certain insurance companies won't allow for electronic submission."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4981371)

ET

Ellie T.

Owner, Psychologist

> "I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6119886)

BS

Bridget S.

LMFT

> "Every once in a while the text reminder function doesn't work and I wish there was a way to get that money back or prove it a reminder didn't send."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6186252)

WT

Walterson T.

Therapist

> "I like how templates for notes are transferable to subsequent notes"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6492380)

KR

Kaye R.

Licensed Clinical Psychologist

> "Sometimes there is excessive clicking; I dislike that there is no one-click option to charge all/multiple copays for all clients at the end of the..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

ML

Mika L.

Biller

> "Easy to understand, learning and operating the schedule is simple."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7051044)

LM

Linday M.

Director

> "We can now use the group therapy option, but that means duplicating progress notes which is not our favorite activity anyway. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4815828)

NS

Nina S.

Owner

> "I've been using TherapyNotes since I opened my private practice and have been extremely happy with it, especially in the past couple of years since..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6139512)

Desiree G.

Peer Support Worker

> "Just a little more pricey than some of the other products that are the same as this."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6677514)

TG

Tara G.

Co-Founder, Co-Owner, Operator, SLP

> "The organization of the system was helpful in maintaining patient records."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6697421)

LP

Lois P.

Admin and therapist

> "The new change with the treatment plans/some infrequent issues that catch me off guard and I need to call for assist with - mostly with billing"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6165417)

AP

Amy P.

Mental Health Therapist

> "Anytime I have had trouble with billing or questions about anything TherapyNotes responds within 24 hours. When I reduced my client load to less..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4957629)

KR

Kaye R.

Licensed Clinical Psychologist

> "This has proven to be an issue numerous times when the client needed to contact me to resend their link to access the portal."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

ID

Ilissa D.

Therapist

> "I can easily send things to my clients in this virtual day and age."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6660177)

RT

Rocky T.

Intake Coordinator

> "When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6128813)

Ali R.

LMFT

> "was so patient with me and addressed each question I had."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7095135)

JH

Julie H.

Therapist

> "I am all for security and verification, however this requires calling multiple times and waiting on hold over 30 minutes, listening to outgoing..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___3942304)

MBO

Mary Beth O.

Billing Specialist

> "Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6385183)

KR

Kaye R.

Licensed Clinical Psychologist

> "Also, it is a major inconvenience that clients cannot reset their own passwords on the portal."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936690)

Kristin H.

owner

> "Therapy Notes is a great all around EHR/EMR/RCM software."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7128018)

JH

Jamie H.

LPC

> "The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6142709)

JR

Jamie R.

Psychotherapist, owner

> "It is affordable and the features offered are extensive for the price."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6853600)

JV

Joyce V.

Psychologist

> "There is an intermittent problem with the speed at which a document may print."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#SoftwareAdvice___4936199)

MB

Melissa B.

Speech-Language Pathologist

> "She is obviously an excellent employee and I hope this organization will recognize her and offer an incentive for her exceptional service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7041269)

KC

Kimberly C.

Owner and therapist

> "it does not track external authorization which is highly needed to EAP session"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6278335)

TF

Tanice F.

Clinic Coordinator

> "As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6398602)

MB

Marie B.

Administrative Assistant

> "I must say the only thing I have a problem with is posting secondary payments from Medigap insurances. When I post secondary payments, I Type in the..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4801678)

DA

Damian A.

Wellness and outpatient Therapy

> "Its very easy to navigate with prompt guidance and guidelines."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7137365)

NC

Nancy C.

Psychotherapist

> "No HIPPA-compliant email/texting/phone service offered"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6122273)

JB

Jennifer B.

Counselor

> "I like that i didnt have to have 2 separate softwares for behavioral/ mental health"

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6690376)

ME

Mostafa E.

Director

> "It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6303095)

VR

Verified Reviewer

CEO

> "Very easy to keep track of therapy."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7061119)

AH

Alixandra H.

Licensed Mental Health Counselor

> "I'm also unable to easily remove past billing on people's billing history that I wasn't yet using therapy notes for billing but was still using you..."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4789795)

BB

Brittany B.

Marriage and Family Therapist

> "Excellent customer service."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7125988)

DB

Dusty B.

Admin Assistant

> "Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___6267986)

JM

Jessica M.

Licensed Professional Counselor

> "Overall it’s been great using therapynotes."

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___7119330)

LM

Linday M.

Director

> "There is still no standard for setting up a couple or family as the client. "

[See full review](https://www.capterra.com/p/118981/TherapyNotes-com/#Capterra___4815828)

[View Reviews](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

JV

JUDITH V.

OWNER

> "CollaborateMD offers a user-friendly interface that makes navigating billing and claim management..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7024628)

TB

Traci B.

Owner Billing Manager Administrator

> "They need to have more than one option for this feature. Because you use Global Payments and..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471)

MR

Monet R.

Physician Billing Manager

> "The reporting features are a big plus, I really like being able to create our own reports."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7027486)

MK

Mikey K.

Billing Manager

> "They are extremely hard to work with, they over sale you on the capabilities of the system, and..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7098816)

PY

Paul Y.

Administrator

> "The system is efficient and easy to use for claims processing and payment processing. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020177)

JV

JUDITH V.

OWNER

> "Customizing reports can sometimes be time-consuming, and claim scrubbing rules occasionally..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7024628)

JD

Jennifer D.

Billing

> "I am able to get help when needed and my staff is able to navigate well through the system."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341466)

BW

Bethany W.

Billing and Coding Coordinator

> "The "statement batch print" search features do not function properly when a mix of electronic and..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341933)

BS

Brandi S.

Co-Owner

> "I also like that you can view the patient account from many different areas."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464)

LS

Lindsey S.

Owner

> "There are so many errors still happening and I need proper assistance to make sure things are..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009)

JA

Jazmine A.

Billing Office Manager

> "We love CollaborateMD's customizable reporting."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020186)

KB

Kern B.

Owner

> "Terrible, no help for set up, trying to get you as a physician to call and interact with billing..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6695320)

PY

Paul Y.

Administrator

> "The integration with our EMR is excellent. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020177)

JL

Julian L.

Administrator

> "We signed up 10 years ago, if I get to redo, hell no in picking CollaborateMD. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___7078461)

RS

Rebecca S.

Office ManagerBiller

> "Good but could certainly improve their customer services and timely response to issues when help..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6351662)

BS

Brandi S.

Co-Owner

> "Another major issue I have is the pricing model. Why is everything nickel and dimed to death for a..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464)

LS

Lindsey S.

Owner

> "The system may be great once I get it set up to work like it needs too."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009)

AZ

Ashley Z.

President

> "Some pieces are missing for laboratory billing like client billing and invoicing."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6394473)

KF

Korvan F.

Medical Biller

> "I most liked the ease of use, the flexibility in functionality, the integration with our EMR, and..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6344303)

AC

Annette C.

Billing Manager

> "There was a problem with an ERA last week and I cannot settle the claim because he didn't know how..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346)

KG

KATHLENA G.

OFFICE MANAGER

> "I LIKE THAT IT HELPS ME WITH DEALING WITH INSURANCE CLAIMS"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341510)

AC

Annette C.

Billing Manager

> "I really do not think my trainer has ever entered a claim so they really can't see what I see and..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346)

SG

Sherlynn G.

Clinic Manager

> "Overall it has been a very good experience and it is way better than the old system our office..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239)

JL

Julian L.

Administrator

> "They DO NOT have the heart to help you although they take the fees. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___7078461)

RM

Regine M.

Director

> "The customer service is also very knowledgeable and helpful."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7018911)

TB

Traci B.

Owner Billing Manager Administrator

> "I am not impressed with the lack of knowledge of the support staff, especially since the sale of..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471)

JC

Joey C.

Operations

> "The integration with our EHR is the most important part by far."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6340034)

MR

Margo R.

Medical biller

> "I think there may be a little too much on the tabs-"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197)

SG

Sherlynn G.

Clinic Manager

> "It makes my job way easier than before."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239)

AC

Annette C.

Billing Manager

> "I cannot get anyone to answer my emails. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346)

SA

Sandy A.

doctor

> "Customer support is excellent and it always there if you have any questions. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7022352)

LS

Lindsey S.

Owner

> "The setup process has been a disaster."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009)

SG

Sherlynn G.

Clinic Manager

> "I really enjoy the chat feature."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239)

OE

OLGA E.

MD

> "not being able to use all the features for the price we paid"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341711)

JD

Jennifer D.

Billing

> "I like the ease of navigating through the software and the record keeping."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341466)

AC

Annette C.

Billing Manager

> "My business is in limbo. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346)

KF

Korvan F.

Medical Biller

> "By the time training was complete, I was fully equipped to work with CollaborateMD."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6344303)

DV

Doreen V.

Director of Finance

> "We have not yet experienced any cons, therefore do not have any items to report being liked least."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341776)

JB

Jessica B.

Executive Director

> "Its easy to use and provides all the information needed for our team."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6340404)

CA

Cyndi A.

Office Manager

> "No genuine concern for their clients whatsoever."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6405295)

OE

OLGA E.

MD

> "In general, so far we are very happy, we like the learning center because we can use it any time..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341711)

AW

Andrea W.

Medical Billing Manager

> "A little tedious to use."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341785)

BS

Brandi S.

Co-Owner

> "Overall there are good things about CMD, but honestly if I had it to do over, I would not have..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464)

TP

Tracy P.

Owner

> "Seems expensive"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342022)

MR

Margo R.

Medical biller

> "Excellent customer service."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197)

MP

Molly P.

Co-owner

> "It used to be really hard to talk to someone, but that has changed recently. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___6009042)

MR

Margo R.

Medical biller

> "The training was phenomenal."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197)

RB

Russell B.

Physician

> "We are now being charge a $250 penalty per month because their own clearinghouse hasn't done its..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845)

TB

Traci B.

Owner Billing Manager Administrator

> "It has been pretty easy to use since I first started using it in 2011. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471)

RB

Russell B.

Physician

> "The clearinghouse does not even support Medicare Advantage and Medicaid products in our state. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845)

MP

Molly P.

Co-owner

> "There are some features that allow me to view claims more easily, but that's it."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___6009042)

RB

Russell B.

Physician

> "Likewise, an eligibility check doesn't go through and you must do it again. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845)

MF

Megan F.

Executive Director

> "Functionality for the money is good."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342918)

MW

Max W.

Physician/owner

> "It was nearly impossible to get someone on the phone if there was an issue. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4599962)

TP

Tracy P.

Owner

> "Easy to use once you understand it"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342022)

MW

Max W.

Physician/owner

> "I've sent over $30,000 to this company over the past decade and was treated horribly in the end. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4599962)

LH

Latosha H.

Certified Surgical First Assist

> "Very affordable and the software is easy to navigate."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6338487)

RB

Russell B.

Physician

> "ZERO and I mean ZERO customer service when things go wrong. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845)

AB

Alexandra B.

medical biller

> "It is easy to use and the custom reports are so helpful and easy to use."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4837301)

NB

Natalia B.

Practice Manager

> "The feature to run reports is not easy to understand"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3731392)

EC

Erin C.

Owner

> "I also love that you can customize reports and export them into formats that can be edited for..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2923938)

SL

Samantha L.

Business Analyst

> "Also it is not possible to use CMD reminders just on certain providers, you have to do them all. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924129)

RB

Russell B.

Physician

> "The program is easy to use and provides full reporting capabilities. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845)

GD

Geoffrey D.

CEO

> "No way of storing encrypted credit cards."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3383620)

SS

SLOAN S.

OFFICE MANAGER

> "I liked most that in scheduling/calendar area you could at a very quick glance differentiate..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659)

SL

Sheryl L.

Owner practice manager

> "Not user friendly."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3614274)

PS

Patricia S.

Accountant

> "Can easily create any custom report wanted."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2923990)

LF

Leah F.

Billing Supervisor

> "Claims showing on rejection report that weren’t actually rejected"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2929714)

SS

SLOAN S.

OFFICE MANAGER

> "The scheduling platform that Collaborate offered was very user friendly and offered a lot of..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659)

GG

Gary G.

physician

> "CollaborateMD has become the biggest problem in running my practice."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___3335085)

NB

Natalia B.

Practice Manager

> "Easy to use in the most common functions."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3731392)

SL

Samantha L.

Business Analyst

> "So we cannot take advantage of this feature the way we would like to."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924129)

Vishal P.

Senior AR Associate

> "Simple and excellent."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3799102)

AS

Abigail S.

Coding Specialist

> "The fact that it freezes a lot and takes a while for it to start working again. "

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2410047)

SS

SLOAN S.

OFFICE MANAGER

> "Initially when I started using this program I was new to everything and had never even done..."

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659)

JN

JENIFER N.

ADMIN

> "LIKE THE CODE WERE ENTERED WRONG"

[See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924218)

[View Reviews](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/)

## User interface

4.67 (962)

[CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)

4.06 (113)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

TherapyNotes, LLC

36/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/118981/TherapyNotes-com/#features)

CollaborateMD

36/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/81299/CollaborateMD-PMS/#features)

### Recognition

No recognitions have been awarded to TherapyNotes, LLC

CollaborateMD is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

TherapyNotes, LLC

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CollaborateMD

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TherapyNotes, LLC

-   By TherapyNotes, LLC
-   Located in United States
-   Founded in 2012

CollaborateMD

-   By CollaborateMD
-   Located in United States
-   Founded in 1999

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[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

vs

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

$59/month

Price

$49.95/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/118981-124769/TherapyNotes-com-vs-CounSol-com)

[CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/)

vs

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[4.71 (589)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/)

$235/month

Price

$129/month

4.0

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/81299-142407/CollaborateMD-PMS-vs-ChiroFusion-Complete-Practice-Management)