--- title: "Compare CollaborateMD vs athenaOne 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CollaborateMD and athenaOne based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/81299-98735/CollaborateMD-PMS-vs-athenaOne" page_type: "comparison" language: "en" --- # CollaborateMD vs athenaOne Features and Cost Comparison Last updated September 21st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CollaborateMDathenaOne2/4 selected [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.1 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) [## CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.1 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4 Ease of Use 4.1 Customer Service 3.8 Reviews Sentiment JV MR Based on [113 reviews](#user-reviews) Positive 88 Neutral 5 Negative 20 [## athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting Price Contact vendor Value-for-Money 3.6 Functionality 3.8 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [913 reviews](#user-reviews) Positive 636 Neutral 108 Negative 169 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Valant EHR Suite 4.2 (339) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 79% of reviewers rated it above 4 stars * * * ### TheraNest 4.4 (1,055) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * Highest Rated ### SimplePractice 4.6 (2,827) * * * Starting Price $49.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### ChiroTouch 4.1 (1,133) * * * Starting Price $329.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 76% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 1,873 reviews from medical billing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings HIPAA Compliant 4.7 Charting NA Billing & Invoicing 4.4 Claims Management 4.2 Appointment Management 4.4 79%Fit Feature ratings HIPAA Compliant 4.7 Charting 4.2 Billing & Invoicing 4.1 Claims Management 3.6 Appointment Management 4.3 User satisfaction User satisfaction 4.1 User reviews[113](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) Ease of use 4.1 Functionality 4.0 Value for money 4.0 Customer support 3.8 User satisfaction 3.8 User reviews[913](https://www.capterra.com/p/98735/athenaOne/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.6 Customer support 3.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for CollaborateMD by EverHealth is cloud-based medical billing and practice management software for medical practices, medical billing companies, and labs. Best for Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## User reviews Pros & cons JV JUDITH V. OWNER > "CollaborateMD offers a user-friendly interface that makes navigating billing and claim..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7024628) TB Traci B. Owner Billing Manager Administrator > "They need to have more than one option for this feature. Because you use Global Payments and..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471) MR Monet R. Physician Billing Manager > "The reporting features are a big plus, I really like being able to create our own reports." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7027486) JV JUDITH V. OWNER > "Customizing reports can sometimes be time-consuming, and claim scrubbing rules occasionally..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7024628) PY Paul Y. Administrator > "The system is efficient and easy to use for claims processing and payment processing. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020177) MK Mikey K. Billing Manager > "They are extremely hard to work with, they over sale you on the capabilities of the system, and..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7098816) JA Jazmine A. Billing Office Manager > "We love CollaborateMD's customizable reporting." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020186) KB Kern B. Owner > "Terrible, no help for set up, trying to get you as a physician to call and interact with billing..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6695320) PY Paul Y. Administrator > "The integration with our EMR is excellent. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020177) LS Lindsey S. Owner > "There are so many errors still happening and I need proper assistance to make sure things are..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009) RM Regine M. Director > "The customer service is also very knowledgeable and helpful." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7018911) BW Bethany W. Billing and Coding Coordinator > "The "statement batch print" search features do not function properly when a mix of electronic..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341933) SA Sandy A. doctor > "Customer support is excellent and it always there if you have any questions. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7022352) JL Julian L. Administrator > "We signed up 10 years ago, if I get to redo, hell no in picking CollaborateMD. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___7078461) LS Lindsey S. Owner > "The system may be great once I get it set up to work like it needs too." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009) TB Traci B. Owner Billing Manager Administrator > "I am not impressed with the lack of knowledge of the support staff, especially since the sale of..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471) TB Traci B. Owner Billing Manager Administrator > "It has been pretty easy to use since I first started using it in 2011. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7020471) AC Annette C. Billing Manager > "There was a problem with an ERA last week and I cannot settle the claim because he didn't know..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346) SG Sherlynn G. Clinic Manager > "Overall it has been a very good experience and it is way better than the old system our office..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239) AC Annette C. Billing Manager > "I really do not think my trainer has ever entered a claim so they really can't see what I see..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346) SG Sherlynn G. Clinic Manager > "It makes my job way easier than before." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239) JL Julian L. Administrator > "They DO NOT have the heart to help you although they take the fees. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___7078461) MP Molly P. Co-owner > "There are some features that allow me to view claims more easily, but that's it." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___6009042) MR Margo R. Medical biller > "I think there may be a little too much on the tabs-" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197) SG Sherlynn G. Clinic Manager > "I really enjoy the chat feature." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822239) BS Brandi S. Co-Owner > "Another major issue I have is the pricing model. Why is everything nickel and dimed to death for..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464) JD Jennifer D. Billing > "I am able to get help when needed and my staff is able to navigate well through the system." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341466) AZ Ashley Z. President > "Some pieces are missing for laboratory billing like client billing and invoicing." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6394473) BS Brandi S. Co-Owner > "I also like that you can view the patient account from many different areas." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464) AC Annette C. Billing Manager > "I cannot get anyone to answer my emails. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346) RS Rebecca S. Office ManagerBiller > "Good but could certainly improve their customer services and timely response to issues when help..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6351662) LS Lindsey S. Owner > "The setup process has been a disaster." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6826009) KF Korvan F. Medical Biller > "I most liked the ease of use, the flexibility in functionality, the integration with our EMR,..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6344303) AC Annette C. Billing Manager > "My business is in limbo. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6821346) KG KATHLENA G. OFFICE MANAGER > "I LIKE THAT IT HELPS ME WITH DEALING WITH INSURANCE CLAIMS" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341510) OE OLGA E. MD > "not being able to use all the features for the price we paid" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341711) MR Margo R. Medical biller > "Excellent customer service." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197) MP Molly P. Co-owner > "It used to be really hard to talk to someone, but that has changed recently. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___6009042) MR Margo R. Medical biller > "The training was phenomenal." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6822197) DV Doreen V. Director of Finance > "We have not yet experienced any cons, therefore do not have any items to report being liked..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341776) JC Joey C. Operations > "The integration with our EHR is the most important part by far." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6340034) RB Russell B. Physician > "We are now being charge a $250 penalty per month because their own clearinghouse hasn't done its..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) JD Jennifer D. Billing > "I like the ease of navigating through the software and the record keeping." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341466) RB Russell B. Physician > "The clearinghouse does not even support Medicare Advantage and Medicaid products in our state. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) KF Korvan F. Medical Biller > "By the time training was complete, I was fully equipped to work with CollaborateMD." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6344303) CA Cyndi A. Office Manager > "No genuine concern for their clients whatsoever." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6405295) JB Jessica B. Executive Director > "Its easy to use and provides all the information needed for our team." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6340404) AW Andrea W. Medical Billing Manager > "A little tedious to use." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341785) OE OLGA E. MD > "In general, so far we are very happy, we like the learning center because we can use it any time..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341711) TP Tracy P. Owner > "Seems expensive" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342022) BS Brandi S. Co-Owner > "Overall there are good things about CMD, but honestly if I had it to do over, I would not have..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341464) RB Russell B. Physician > "Likewise, an eligibility check doesn't go through and you must do it again. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) MF Megan F. Executive Director > "Functionality for the money is good." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342918) MW Max W. Physician/owner > "It was nearly impossible to get someone on the phone if there was an issue. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4599962) TP Tracy P. Owner > "Easy to use once you understand it" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6342022) MW Max W. Physician/owner > "I've sent over $30,000 to this company over the past decade and was treated horribly in the end...." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4599962) LH Latosha H. Certified Surgical First Assist > "Very affordable and the software is easy to navigate." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6338487) RB Russell B. Physician > "ZERO and I mean ZERO customer service when things go wrong. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) RB Russell B. Physician > "The program is easy to use and provides full reporting capabilities. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) GD Geoffrey D. CEO > "No way of storing encrypted credit cards." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3383620) AB Alexandra B. medical biller > "It is easy to use and the custom reports are so helpful and easy to use." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___4837301) GG Gary G. physician > "CollaborateMD has become the biggest problem in running my practice." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___3335085) SS SLOAN S. OFFICE MANAGER > "I liked most that in scheduling/calendar area you could at a very quick glance differentiate..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659) NB Natalia B. Practice Manager > "The feature to run reports is not easy to understand" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3731392) SS SLOAN S. OFFICE MANAGER > "The scheduling platform that Collaborate offered was very user friendly and offered a lot of..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659) SL Samantha L. Business Analyst > "Also it is not possible to use CMD reminders just on certain providers, you have to do them all...." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924129) SS SLOAN S. OFFICE MANAGER > "Initially when I started using this program I was new to everything and had never even done..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2845659) AS Abigail S. Coding Specialist > "The fact that it freezes a lot and takes a while for it to start working again. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2410047) EC Erin C. Owner > "I also love that you can customize reports and export them into formats that can be edited for..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2923938) SL Sheryl L. Owner practice manager > "Not user friendly." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3614274) GG Gary G. physician > "The software was easy to learn, but once training is complete, you are on your own." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___3335085) LF Leah F. Billing Supervisor > "Claims showing on rejection report that weren’t actually rejected" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2929714) PS Patricia S. Accountant > "Can easily create any custom report wanted." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2923990) SL Samantha L. Business Analyst > "So we cannot take advantage of this feature the way we would like to." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924129) NB Natalia B. Practice Manager > "Easy to use in the most common functions." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3731392) JN JENIFER N. ADMIN > "LIKE THE CODE WERE ENTERED WRONG" [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924218) Vishal P. Senior AR Associate > "Simple and excellent." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3799102) AW Andrea W. Medical Billing Manager > "A little tedious to use." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___6341785) KC Karli C. Billing Supervisor > "I also like how easy it is to grab proof of timely filing for claims." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___2924058) SL Sheryl L. Owner practice manager > "Not user friendly." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___3614274) JV JUDITH V. OWNER > "CollaborateMD offers a user-friendly interface that makes navigating billing and claim..." [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#Capterra___7024628) RB Russell B. Physician > "ZERO and I mean ZERO customer service when things go wrong. " [See full review](https://www.capterra.com/p/81299/CollaborateMD-PMS/#SoftwareAdvice___4660845) [View Reviews](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) BL Brook L. Nurse and a patient there > "Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) TF Taya F. Office manager > "Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7198030) BL Brook L. Nurse and a patient there > "Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) NG Nora G. CEO and owner > "I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) KL Kat L. Nurse > "Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7157293) AP Absana P. Tier II Technician > "One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) HS Heather S. Office Manager > "It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7044692) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) LW Landon W. administrator > "It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) JM Jeffrey M. MD > "They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) AP Absana P. Tier II Technician > "I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) Erika B. Licensed Massage Therapist > "It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) KS Kimberly S. Patient Service Representative > "This allows me to complete my billing, to be able to accurately check in and check out, to schedule for the next appointment, and to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) GT George T. CEO and CMO > "You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) LAC Leigh Ann C. Office Manager > "The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6710425) JS John S. Physician > "The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) LN LAUREL N. Patient Coordinator > "It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6504219) PS Patricia S. EHR Support Analyst > "The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7039359) KL Kat L. Nurse > "It also helps improve workflow and access patient information quickly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7157293) Erika B. Licensed Massage Therapist > "It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) VR Verified Reviewer Software Support Analyst > "Managing scheduling, electronic health records, billing, and patient communication is nice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) Erika B. Licensed Massage Therapist > "These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) Reneisha H. Clinical and Administrative Support - Medical Assistant > "I also appreciated the overall responsiveness and accessibility of important patient information throughout the system." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7147953) IA Irwin A. owner, physian > "Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) EH Elizabeth H. MYSELF > "I like Athenaone because it allows me to have access to my doctor/patient information at all times. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7077387) WN Wilson N. SLP and owner > "I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6684425) LM Laura M. Parent > "The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) WH Wren H. Scheduling > "On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) KA Kathleen A. Medical assistant > "I think this is a great platform to use when booking appointment and and speaking to your doctor directly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) Erika B. Licensed Massage Therapist > "Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) LM Laura M. Parent > "Appointment scheduling and user interface is of the highest quality with this product." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) TW Tabatha W. Nurse Supervisor > "The system can be slow at times." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7089213) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) JS John S. Physician > "Never following up on claims and then just stating that it's not their responsibility." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) HR Haley R. registrar > "I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer National Sales Manager > "It becomes very difficult to navigate individual client charts." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6545650) HR Haley R. registrar > "I appreciate that I get regular updates, which gives me peace of mind." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) GT George T. CEO and CMO > "Their patient follow up software is mediocre as well as their "bells and whistles"." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) JM Julia M. Receptionist > "I love how convenient it is to authorize insurance, take payments and print out chart information for our patients." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6801543) EM Erica M. Administrative Assistant > "They cannot see any results, billing, etc and that can be a pain." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) AS Amy S. intake specialist > "I feel it saves valuable time and that benefits both office staff and the patient. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7103675) SK Shawnalee K. Billing Manager > "It also was not very patient friendly for logging in/out of the portal." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) AP Absana P. Tier II Technician > "Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) GT George T. CEO and CMO > "Changed our coding without notification or permission and made it worse." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) TE Taya E. Medical Assistant > "I love that with the recent update you can now see the phone number and insurance on your screen during intake." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) VR Verified Reviewer Personal > "Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) BS Brittany S. Owner > "I love that I can go back and read the doctor’s notes print any doctors excuses?" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) SS Stacey S. Instructor > "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859918) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) HR Hannah R. Billing Specialist > "From scheduling, to messaging, to viewing test results, this platform does it all." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) JM Jeffrey M. MD > "I am frustrated with the crashes and increasing cost and to switch is always an issue" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) SS Susan S. Office Manager > "The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6220965) ZZ Zoë Z. Receptionist > "The home page is overwhelming and difficult to navigate." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) VR Verified Reviewer Owner > "AthenaOne is powerful and can seriously streamline your practice if you want one system for everything." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) RJ Rachel J. Solution Architect > "The report builder is abit cumbersome and difficult to use." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) HR Hannah R. Billing Specialist > "athenaOne streamlines your experience in communicating instantly with your healthcare providers." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) VR Verified Reviewer Software Support Analyst > "Patients are not as fond of it." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) KS Kimberly S. Patient Service Representative > "Overlooking the freezing part of the program it makes my work day easier then what it would be without." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) TE Taya E. Medical Assistant > "Some cons I have experienced are that sometimes it is slow to load." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) KA Kathleen A. Medical assistant > "It is very convenient and easily accessible." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) MY Michelle Y. Student > "The overall aesthetics that may seem intimidating to the average user" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6703422) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) GT George T. CEO and CMO > "They take forever to fix issues-if they can." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) IA Irwin A. owner, physian > "little after initial signup.\\Did like the problem list being available." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) IA Irwin A. owner, physian > "Initial startup failed and I lost a lot of money initially." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) JS John S. Physician > "YOU WILL LOSE THOUSANDS OF DOLLARS !!!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) EM Erica M. Administrative Assistant > "I like that I can easily get to billing and messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) DK Dale K. MD, surgeon > "This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___5099688) MD Makayla D. Assistant Manager > "It's really nice to see my bills in order of the oldest ones first as well." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) GT George T. CEO and CMO > "Unable to solve problems in a timely manner." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) WD Werner D. Lead Clinical Research Coordinator > "The learning process was great, live and virtual training was great and proactive." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6729295) LW Landon W. administrator > "Also, it's expensive!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) WH Wren H. Scheduling > "They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) EW Eddie W. PM > "Easy to navigate and find the information I needed for each important topic." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6806812) TP Tamara P. LPN > "Too many clicks. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6850878) JM Jeffrey M. MD > "It started out less expensive and had some good features" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) DO Danielle O. Physician Owner > "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6181736) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) AM Asif M. Systems Engineer > "Some on-screen formatting is at times difficult to interpret." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6241799) EW Eddie W. PM > "It also is mobile friendly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6806812) SK Shawnalee K. Billing Manager > "This was not very user friendly at the time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) BJ Bobbi J. Director of Ambulatory Services > "I love athenaOne it is very user friendly!! " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___5070440) TF Taya F. Office manager > "Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7198030) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) YC Yagnesh C. Cloud Engineering > "I like that AthenaOne provides an integrated suite of tools and services to help providers manage their practice and ensure quality care." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___4668411) MH Matt H. Physician > "Services provided are not delivered as per contract agreement." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___3511782) [View Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) ## User interface [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) 4.06 (113) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) 3.79 (913) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CollaborateMD Top features 37/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/81299/CollaborateMD-PMS/#features) athenaOne 23/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/98735/athenaOne/#features) ### Recognition CollaborateMD is recognized as a top-rated tool in 4 Capterra Shortlist reports athenaOne is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support CollaborateMD Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos athenaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CollaborateMD - By CollaborateMD - Located in United States - Founded in 1999 athenaOne - By athenahealth - Located in United States - Founded in 1997 ## Popular Comparisons [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[4.06 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Contact vendor for pricing Price $329/month 4.0 Features 4.0 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/48210-81299/ChiroTouch-vs-CollaborateMD-PMS) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 3.8 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/98735-195467/athenaOne-vs-Care-Patron) [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [BestoSys](https://www.capterra.com/p/144398/Bestosys/)[4.80 (293)](https://www.capterra.com/p/144398/Bestosys/reviews/) Contact vendor for pricing Price $40/month 4.0 Features 4.7 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/81299-144398/CollaborateMD-PMS-vs-Bestosys) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Jane](https://www.capterra.com/p/178984/Jane-App/)[4.80 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Contact vendor for pricing Price $54/month 3.8 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-178984/athenaOne-vs-Jane-App) [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 3.8 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81299-129169/CollaborateMD-PMS-vs-Tebra) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.55 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.3 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-130710/athenaOne-vs-SimplePractice) [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 4.8 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/81299-118789/CollaborateMD-PMS-vs-EHR-YOUR-WAY) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Mend.io](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[3.60 (466)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.0 Features 3.6 4.1 Ease of Use 3.5 [View full comparison](https://www.capterra.com/compare/81299-114601/CollaborateMD-PMS-vs-AdvancedEHR) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.67 (652)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Contact vendor for pricing Price $59/month 3.8 Features 4.6 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-140062/athenaOne-vs-Pabau-CRM) [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[4.06 (113)](https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews/) vs [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Contact vendor for pricing Price $75/month 4.0 Features 4.4 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/81299-144484/CollaborateMD-PMS-vs-InSync-EMR) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.8 3.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/98735-118789/athenaOne-vs-EHR-YOUR-WAY)