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LiveVox provides digital contact center software & services for companies with 20+ agents looking to connect with customers in North America through their solution portfolio.
Businesses of any size who want to better connect with their customers.
LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.
The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.
Its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate.
If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.
This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone.
Sometimes, there are errors and technical difficulties.
You can make calls over the internet, call quality and recording quality is very clear. Tons of reports to monitor reps.
We struggle with the multiple emails and slow process to get questions answered.
The overall experience was wonderful. I had a great salesman and a great implementation specialist.
The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.
The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.
We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.
Prioritize real-user-identified key features according to your needs to find your best fit.
LiveVox
Top FeaturesNextiva
LiveVox
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