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The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.
We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs.
The ability to look at the cumulative data in a matter of seconds is outstanding. Our experience with Sprocket has been good.
Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.
We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket.
It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately.
Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians.
Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.
This system is great, i like that it is user friendly and keeps track of systems and expenses in each area. Easy to track and great customer service.
As it is it's quite frustrating for the team that is out on the resort on tools and not in an office. App rarely notifies us of a new task and rarely updates/refreshes.
We have had a great experience so far with Maintenance Care and have received very good feedback from our team members on site.
Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page.
We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task.
I hade a hard time figuring out the reporting aspect of the software.
Great, easy to use and accessible from all over the facility and you can close off items as soon as your done.
Notify necessary personnel prior to stopping and starting equipment. Ensure equipment is isolated using proper Tag and Lockout procedures.
Prioritize real-user-identified key features according to your needs to find your best fit.
Dematic Sprocket
Maintenance Care
Top FeaturesDematic Sprocket
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Maintenance Care
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