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|| Education (High schools, colleges, universities) || Theatres & PACs || Concerts || Fairs & Festivals || Non-profits || Conventions || Conferences || and more...
The SRO client base spans 16 countries and includes museums, theaters, festivals, stadiums, arenas, sporting organizations, concert halls, and visitor attractions.
Purple Pass was even on-site day of the event and the representative were very professional, helpful and friendly. Successful Event; extremely pleased with Purple Pass and their team.
Perhaps this is due to our website software - WIX- but that was slightly annoying for our users.
I liked how it was easy to upload photos/videos and and a description to your event page. They also had great customization features that you can do with your event.
I really don't have any complaints or unhappiness with Purple Pass. We have used other providers in the past, but are unlikely to change.
Help line supports the magnificent features of the website; namely, video/ audio great/ ticket management charts magnificent also.
I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things.
The customer service is outstanding on all three levels: 1 As the administrator, I have great access to support and both questions and issues are handled quickly.
Purple Pass Techs were there to solve problems. None of which were caused by their hardware or software setup.
And if you can't enjoy a professional yet relaxed relationship with your support team, well...what's to enjoy.
Poor technical support offering little to no front end expertise or problem solving.
As a tourism industry professional with more than 20 years experience I have worked on a number of system transition projects. The team at Ticket Serve have been outstanding in their delivery of SRO.
SRO4's biggest flaw lies in its rules and conditions based logic that applies to almost every aspect of this system. For all of SRO4's brains, it seems to overthinks things too much.
TopTix Support is extremely helpful. Just pick up the phone and you have a real-live person to help walk you through completing your objective.
In retrospect, I'm still unclear how we were able to function with our old ticketing system.
One of the most important features is being able to get products to market fast, which is ever so important in today's technology driven market.
Prioritize real-user-identified key features according to your needs to find your best fit.
Purplepass Ticketing
Top FeaturesSRO4
Purplepass Ticketing
SRO4
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