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Dynatrace serves SMBs and Enterprises.
Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions.
Small startups, stay away from ruxit, I signed up with them because their pre-sale service was amazing, they spent time with me and went over very impressive ui.
We have also lost features over the years that we have used, and the reports and maintenance window configuration have an awful time with time zones, even though they have drop-downs for each report.
The best and loveable part of this application its been used in all the core business to track their growth and their performance. It has unified monitoring for business operations and development.
It annoys me that Dynatrace sometimes can take a long time to identify and analyze processes, which can disappoint you.
The best part about Dynatrace is it is hosted in the cloud and the ease of use. We are able to implement our monitoring with ease.
Time shift feature missed then working remotely. Unable to analyze visits within less 15 minutes time range.
Advantages: we have a lot many advantages like we can save large amount of the time as this look over all the changes required and give us the insights in very less time.
The learning/setup curve is steep. It can be a bit of a barrier to adoption.
Nice automation and scripting features. The mobile app is also very good, Account manager is very active making sure everything is as it should be and offering solutions.
The PSA is terrible, we are not going to continue using it. I wish there was more antivirus choices.
As I run a small business I don't have the time to individually check machines, so the peace of mind knowing that I will be alerted of a problem is great. Automation is also a great benefit.
The remote control program organization is weird. We ended up removing policies just so we could organize the clients how we wanted to.
I have never experienced such good support, from presales questions, onboarding, and support, to help me work through implementing solutions for my unique needs. I feel lucky I found this solution.
Currently zero issues with this software - so not sure if there is anything to dislike here.
We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations.
Some missing features when we started to use but it has evolved a lot.
Praveen K.: Hey, my name is Praveen, and I work as a systems engineer. I rate Dynatrace five out of five. For more information, click below. Before we used Dynatrace, we used to use Wily, which is like a monitoring tool, but this was not that good. Using Dynatrace, we are able to identify where the application breaks. Using Dynatrace, we have a lot of good things, not only for monitoring, but also for troubleshooting where the application got broken. Using Dynatrace, it's very easy to install the agents on the servers and it's a single pane of glass, where we can see all the issues on a single application. You see, like an enterprise environment where you're dealing with thousands of endpoints, it's a very good tool to monitor and also for troubleshooting the application. When there is some issues, Dynatrace helps us a lot.
Bryan W.: My name is Bryan. I'm an IT specialist over at Shopper Approved. We've got about just under 50 employees. I give Pulseway an overall rating of five stars. Before Pulseway, I was using Action1. The problems with Action1, it was an early product. It was lacking some features that a more mature product offers. Pulseway gave me those tools, better remote support and better reporting, various other features like that. The biggest reason we went with Pulseway is price. I looked at several other competitors, and Pulseway offered the best price for what we got. And it gave us third-party patching. It gave us a great remote tool that offered remote file transfer. They have a network discovery feature in there, so I can use it to automatically look for new devices, things like that. Yeah, getting started with Pulseway, they gave me a trial, if I remember correctly, and using that trial, I was able to sort of test things out beforehand. And then, once we decided on the product, they were able to take that trial environment and just turn it into the full one, so I didn't have to do any additional setup. But they did give us additional onboarding, so if you didn't do the trial or didn't set up anything, they'll help you and walk you through setting it up. The agent's super easy to install. You can deploy it across the whole fleet if you needed to. It even has Active Directory Discovery, so if it's connected to a domain, it can just install it that way. If you're looking at getting Pulseway, I would just make sure you do look at other competitors. If there's something that you can't afford, there are definitely better products that offer more features or better robust features for a higher price. So, if price isn't an issue, it may not be a bad idea to look elsewhere. But if you are trying to find something on the budget side, Pulseway is a great place to start. They offer lots of add-ons, lots of integrations. Do know that the product is owned by Kaseya. Some people may not care for that. But that's [inaudible 00:02:35].
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