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Dynatrace serves SMBs and Enterprises.
Designed for banking, wealth, investment, insurance, travel, leisure, telecommunications and retail industries, it is big data analysis platform that helps understand digital experiences of customers.
The best and loveable part of this application its been used in all the core business to track their growth and their performance. It has unified monitoring for business operations and development.
We have also lost features over the years that we have used, and the reports and maintenance window configuration have an awful time with time zones, even though they have drop-downs for each report.
Advantages: we have a lot many advantages like we can save large amount of the time as this look over all the changes required and give us the insights in very less time.
It annoys me that Dynatrace sometimes can take a long time to identify and analyze processes, which can disappoint you.
Small startups, stay away from ruxit, I signed up with them because their pre-sale service was amazing, they spent time with me and went over very impressive ui.
Time shift feature missed then working remotely. Unable to analyze visits within less 15 minutes time range.
They are both really good tools that are wonderful for getting to the core of the issue.
The learning/setup curve is steep. It can be a bit of a barrier to adoption.
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website.
Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem.
The team supporting us have been great in addressing any issue which occurs. Very happy working with the Glassbox team.
We need to re-log into the system again. And this can be annoying.
We really love working with this solutions it has helped provide our customers with a better experience.
The overlapping % metrics in Interaction Maps, it can be difficult to see some % metrics because they're hidden behind one another.
The support team is great and we get value from using the product and understanding how our customer are engaging with our offerings and where we can improve our site.
The retention of the session in the storage is limited to thirty days and we cant see information and replay sessions beyond that time period.
Praveen K.: Hey, my name is Praveen, and I work as a systems engineer. I rate Dynatrace five out of five. For more information, click below. Before we used Dynatrace, we used to use Wily, which is like a monitoring tool, but this was not that good. Using Dynatrace, we are able to identify where the application breaks. Using Dynatrace, we have a lot of good things, not only for monitoring, but also for troubleshooting where the application got broken. Using Dynatrace, it's very easy to install the agents on the servers and it's a single pane of glass, where we can see all the issues on a single application. You see, like an enterprise environment where you're dealing with thousands of endpoints, it's a very good tool to monitor and also for troubleshooting the application. When there is some issues, Dynatrace helps us a lot.
Dynatrace
Glassbox
Top FeaturesGlassbox
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