Blackbaud Tuition Management vs Multiview ERP: Which is a better fit?

With the help of our contact at Blackbaud, it's been a really pleasant experience. I feel very supported whenever issues arise.

School assigned Student IDs do not transfer year over year which is annoying. Also the tuition allocation is not divided based on charges and has to be changed by your team every year.

Ease of use, dashboard to highlight potential issues, Buy Now/Give Now are great features for tracking events that include ticket sales, etc and provide ease of payment for purchases and donations.

The website is also inaccurate, along with the corresponding links being provided. English is also a problem when speaking with customer representatives.

I like how user friendly the system is. The reports are so easy to create.

Consistency is a problem, as well as expertise.

Overall a good experience and excellent customer support.

The hardest part about this software is that there is not posting dates, so it can be hard to integrate smoothly with Financial Edge.

I love the ease of use and how easy it is to navigate and pull the information that I need. The help desk and portal are extremely helpful and designed for the end user in mind.

Lack of communication over some of the solutions to the problems.

Vicki V

CFO

The customer service I have received has also been incredibly remarkable. Timely answers and solutions to any problems encountered have added to my appreciation of this wonderful product.

Seems to lack some backend administrative function, analytics, etc.

Multiview is very user friendly, it is easy to learn and helps up manipulate data from our EHR vendor when we can't get good reporting out of that system.

It is hard to data mine the information out of the system. Can't just do a download, have to upload to temporary file to be able to download it.

It is also helpful that the MM side links nicely with the AP side and the workflow is pretty automated and seamless. The most helpful feature for me is the reports side.

One more issue I find with multiview is how old information (For example, past year's disposal) disappears from the report once you flip the year to a different year.