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Voted by Forbes as Best for Firms of All Sizes, Rocket Matter’s legal practice management software is the best way for growing law firms to manage and expand their practice.
Legal Departments and Law Offices
Good, it is nice to be able to call and get help right away and if they can't help you they will get back to you pretty quickly.
I found the application to be over-simplified and somewhat childish. This application is really geared for a younger set.
The thing I like most about Rocket is the people that help. Rocket's customer service is fantastic.
Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products.
What we liked most about this software was the pleasant customer support. We experienced nice people working for Rocket Matter who guided us through the demos.
If the clients owe for different things, It gets confusing separating the amounts once they are added together.
The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with.
I have not seen anything so far that caused discomfort while using RM.
We are happy with the program and its learnability. We'd just like some fine tuning to be done.
What I have found frustrating in learning to use the system which I am by no means an expert is that the customer service I have found to be hasty and sometimes a bit rude.
Working with the Houdiniesq team has been wonderful, they will help you in whatever manner he can.
Lack of a functioning document automation/assembly system and lack of quickbooks integration.
I am very impressed with the robustness of the application and the ability to maximize billable hours and tracking.
In the end, my final verdict on it is this: Houdini was, once, on-par with the other practice management options; but Houdini has failed to keep up with the times, and it shows in many ways.
It really helps me and my staff stay on top of all our cases. It has an uncanny ability to streamline our workflow.
Difficult user interface, it seems disorganized and not very intuitive.
Speaker 1: Good morning. My name is Eliel. I'm a bookkeeper for the Florida law firm. Today. I'm going to be reviewing Rocket Matter with a fived start reviews out of five stars. For more reviews, click the link below. Basically Rocket Matter is a cloud database where you can store client information, everything that is going on with a case, also financial details, documents, sharing documents, invoices. It's a very excellent product to keep in touch with the clients and keep the workflow going through. Well, one of the features that I like the most with Rocket Matters is the reporting features. Basically it gives you the ability to download all your active clients and matters. It lets you run reports as to the trust balances, the productivity per user reports, even running your payments so that it's efficient to get paid in some of your invoices for work that we've done in clients. Also one of the features that it just add right now is the business intelligence tool, which allows you to create even better reports to track marketing on all sorts of things that you can think of. And something else that I really like about Rocket Matters is the fact that they're always in communication with you. The customer support is amazing and they're available 24/7, and they're always ready to help you. There's not something that I would say that I like the least about Rocket Matters. I pretty much like everything. And over the years, they've just become better. Wt the beginning, I remember back in 2010, when they just started, they started in 2008 and then we acquired, we started using it in 2010 and it was a little slow at the beginning because obviously it's skull base. But over the years they've made so many improvements that it was worth sticking to it.
Rocket Matter
Top FeaturesHoudiniESQ
HoudiniESQ
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