--- title: "Rocket Matter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rocket Matter Software - reviews, pricing plans, popular comparisons to other Time and Expense products and more." source_url: "https://www.capterra.com/p/82112/Rocket-Matter/" page_type: "product" language: "en" --- # Rocket Matter Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rocket Matter ## What is Rocket Matter? Find everything you need to grow your firm in one place. Rocket Matter provides the most flexible, cloud-based legal practice management software on the market, with innovative features and exceptional customer support. Voted by Forbes as Best for All Sizes. Visit http://rocketmatter.com to start your free trial. ## What is Rocket Matter used for? [Time and Expense](https://www.capterra.com/time-and-expense-software/)[Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/) Top alternative Featured Overall rating Based on 211 user reviews Reviews sentiment Positive 88% Neutral 7% Negative 5% Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rocket Matter?[Manage this product listing](https://www.g2.com/products/rocket-matter/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rocket Matter 4.4 (211) VS. [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (211) Ease Of Use 4.3 (2,573) Value For Money 4.2 (155) Value For Money 4.2 (1,593) Customer Service 4.5 (177) Customer Service 4.1 (1,435) ## Rocket Matter alternatives [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [Toggl](https://www.capterra.com/p/247745/Toggl/) [4.7 (2,589)](https://www.capterra.com/p/247745/Toggl/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247745/Toggl/) [LEAP](https://www.capterra.com/p/147413/LEAP/) [4.3 (546)](https://www.capterra.com/p/147413/LEAP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147413/LEAP/) [8am MyCase](https://www.capterra.com/p/115613/MyCase/) [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115613/MyCase/) [View all alternatives](https://www.capterra.com/p/82112/Rocket-Matter/alternatives/) ## FAQs about Rocket Matter Overview ### What problems does Rocket Matter solve? Rocket Matter solves lost billable time, slow invoicing, scattered matter details, scheduling conflicts, and trust-account tracking headaches by keeping time entry, billing, calendars, tasks, documents, and client records in one cloud-based system. Small law firms, solo attorneys, legal assistants, and bookkeepers benefit most from faster billing cycles and clearer case visibility. Answer based on 155 reviews Overview ### Which roles and teams benefit most from Rocket Matter? Rocket Matter is most used by attorneys, paralegals, legal assistants, and law firm administrators who need centralized case management, time tracking, billing, and document organization. Firm owners, partners, and managing attorneys benefit from financial visibility, workload oversight, and streamlined operations that support client service and practice growth. Answer based on 200 reviews Overview ### What company size and industries is Rocket Matter built for? Rocket Matter is built primarily for small law firms and legal professionals, with 99% of reviewers from small businesses and 57% in Law Practice. It also serves Legal Services organizations, which account for 36% of reviewers, making it a fit for solo practitioners and firms in family, estate, real estate, IP, and business law. Answer based on 211 reviews Features and Usability ### What are the key features of Rocket Matter? Rocket Matter includes core legal practice management features such as time tracking, billing and invoicing, trust accounting, client and matter management, and calendar management. Differentiating features include document management with templates, client portal access, court rules-based scheduling, and integrations for online payments and email tools. Answer based on 90 reviews Pricing ### How much does it cost and what fees or limitations are included? Rocket Matter starts at $49/user/month for Essentials, with Pro at 79, Premier at 99, and Elite at 129 per user, plus a free trial. Reviewers often call it a good value, but some say per-user billing, pricier payment services, paid text features, and extra subscription-based integrations raise total costs. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Rocket Matter integrate with? Rocket Matter integrates with Dropbox, Box, Gmail, Google Calendar, Microsoft Outlook, Microsoft Word, NetDocuments, and QuickBooks Online Advanced. It also connects with legal and client communication tools such as LawToolBox, Lawmatics, Ruby Receptionists, Smith.ai, Kenect, Tracers, and Woodpecker. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on Rocket Matter? Rocket Matter is generally easy to onboard, with live online sessions, webinars, videos, documentation, and in-person training available. Reviewers say new employees and nontechnical staff often learn quickly, sometimes with little formal training. Admins handling data migration or switching from another system may need more support, though customer service helps. Answer based on 15 reviews Getting Started and Support ### What customer support options does Rocket Matter offer, and how do users rate the experience? Rocket Matter offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as accessible, patient, and quick to respond, with live help often resolving issues fast. Some users, however, report long holds, slow fixes for complex problems, and uneven follow-through from engineering. Answer based on 77 reviews Law firm management ### How well does Rocket Matter work for law firm management? Rocket Matter supports daily law firm management with time tracking, billing, calendaring, matter organization, and client communication in one system. Small firms, solo attorneys, and office managers often find it easy to learn and run, though some teams want deeper workflow automation, easier calendar syncing, and more flexible customization. Answer based on 36 reviews ## Who uses Rocket Matter? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,556 Time and Expense reviews Capterra reviewers point to these as the top priorities when choosing time and expense software: - **Project Time Tracking** (**68%** of reviewers rated this feature as critical) - **Time Tracking** (**61%**) - **Time & Expense Tracking** (**58%**) Rocket Matter supports all three features that buyers rate highest: **Project Time Tracking**, **Time Tracking**, and **Time & Expense Tracking**. Together, these capabilities help businesses record work by project, capture billable and non-billable hours accurately, and manage time and expense entries in one place, allowing teams to improve billing accuracy, monitor resource use, and keep financial records up to date. Time Tracking 3.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Third-Party Integrations 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Billing & Invoicing 3.9 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Expense Tracking 3.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Monitor and record expenses such as purchases or charges incurred Document Management 3.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Rocket Matter 96 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage adding fixed assets to proposed budgets Setup and send recurring or automated bills Track billable hours and/or non-billable expenses for work performed Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Issue payments to third parties via checks Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Search and check for conflicts of interest or statutes of limitations Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Scheduling based on federal, state, or local court rules and deadlines Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Reports that show customers their invoices, payments, and balance on the account Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Specify or track the date/time a project, task, etc., is due for completion Manage and maintain a detailed record of information and updates associated with each court case Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Monitor and record expenses such as purchases or charges incurred Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Software is specifically designed to address the needs of professionals in the law industry Specifically designed to address the needs of law firms and legal departments Search for specific words or phrases within a document or database Centralized accounting record which tracks all financial transactions Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Different tiers of pricing and billing for different employees and situations Accept and process online payment transactions Track employee and task times using internet connection Accept, record, and reconcile financial transactions Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Integrates with QuickBooks Receive data and information in real time Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track staff hours through a calendar view Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track time worked per client Track time worked per project Manage bookkeeping for client trust accounts Extra layer of security that requires not only a password and username but also something specific to that user Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (197) 4.1 Based on 197 reviews ## Pricing Value for money 4.2 (155) Free Trial [View pricing plan details](https://www.capterra.com/p/82112/Rocket-Matter/pricing/) Essentials $49.00 Per User,Per Month It includes: - Conflict Checks - Contacts and Calendaring - Document Storage - Matter Management - Online Payments - Time and Billing - Trust Accounting - E-Signature - File Sharing - Client Portal Pro $79.00 Per User,Per Month It includes: - 2-Way Document Sharing - Advanced Billing With Interest - Advanced Customizations - Discount and Taxes - Document Assembly - Integration With Outlook - Matter Templates - Quickbooks and Dozens of Other Applications - Sophisticated Reporting Premier $99.00 Per User,Per Month It includes: - Automated Billing - Business Intelligence Module - Document Assembly - Imagineshare Integration - Insurance Defense - Intake - Paperless Prebills - Role Permissions Elite $129.00 Per User,Per Month It includes: - Customizable Charting - Accounts Payable - Compliance - Financial Reporting Value for money 4.2 (155) 4.2 Based on 155 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Box](https://www.capterra.com/p/148766/Box/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (177) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (177) 4.5 Based on 177 reviews ## User reviews Overall rating 4.4 Based on 211 reviews Filter by rating 5(125) 4(61) 3(14) 2(3) 1(8) Mentioned topic Sorted by most recent EX Eva X. Account Accounting ### "overrall experience with Rocket " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 4, 2026 Key Advantages and ProsTime and Billing Efficiency: Users frequently praise the software for making time capture fast, reducing billing delays, and generating itemized statements.Cloud Accessibility: The platform allows attorneys and staff to log billable hours, check calendars, and manage digital client files securely from anywhere.Document Assembly: Built-in merge fields help automate document creation and cut down on repetitive typing. Pros We can get more information than other tools; this is the important point for all over world beginners Cons It still has strict limitations for use , look for client information each month. it is a little unfriendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR meenu R. PTM Medical Practice ### "Rocket matter is great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 My overall experience is very good with it.it have a grate mobile access.it quick book is great and other legal software is good to reduce duplicate work. Pros It’s very good software for case management.it make it easy for billing and invoicing.its make very clear for task and calendar management.we can trust accounting. Cons I like everything in it.there is nothing that I don’t like about it.everyone should try it.seriously you will find nothing that you don’t like about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jai Pratap M. Consultant Business Supplies and Equipment ### "Intuitive and dependable — great for firms that don't need heavy customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Overall, Rocket Matter has been a solid fit for a small-to-midsize practice looking for straightforward legal billing and time tracking without a steep learning curve. The interface is clean and intuitive, so both attorneys and support staff picked it up quickly with minimal training. Time tracking, invoicing, and trust accounting are the standout features — the built-in timer makes it easy to capture billable hours in real time, and generating client invoices from that data is fast and accurate. Onboarding and support were responsive whenever we ran into questions. Pros The interface is intuitive and easy to pick up — even staff who aren't very tech-savvy get comfortable with it quickly. Time tracking and billing are where it really shines: the built-in timer makes it simple to capture billable hours as work happens, and generating invoices from that data is straightforward. Trust accounting is also solid, giving a clear picture of client ledgers without needing a separate system. Onboarding was smooth, and support has been responsive when questions come up. For a small-to-midsize firm that doesn't need heavy customization, it strikes a good balance between simplicity and the features that actually matter day to day. Cons Implementation and setup took longer than expected, and getting everything configured properly required more support than we anticipated. Pricing isn't transparent upfront — you have to go through a sales conversation to get a quote, which makes it hard to compare against alternatives early on. The AI (Olivia) is strong for high-volume, structured roles, but for positions requiring more nuanced judgment or non-traditional candidate backgrounds, the automated screening can filter out people who deserve a closer look. Reporting and analytics are also less flexible than I'd like when trying to dig into specific hiring metrics. Integration with our existing ATS/HRIS took some extra configuration work rather than being truly plug-and-play. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Janapher S. Bilingual Customer Service Representative Insurance ### "Comprehensive and Easy-to-Use Legal Practice Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2026 Overall, my experience with Rocket Matter has been positive. The software is easy to learn, offers strong security, and combines time tracking, document management, billing, and project management into a single platform. It has helped improve organization and workflow efficiency, and I would recommend it to firms looking for a comprehensive cloud-based practice management solution. Pros Rocket Matter provides an intuitive interface that makes it easy to manage cases, documents, billing, and time tracking in one place. The cloud-based platform is easy to access from anywhere, and the document management and project tracking features help keep legal work organized and efficient. Cons Some advanced features require time to learn, and the pricing may be higher for solo practitioners or small firms. Occasionally, certain reports or customizations can take extra time to configure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ansuman R. Ecom Manager Retail ### "A Reliable and User friendly Legal Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2026 I can confidently say it has helped streamline day-to-day operations by keeping case details, documents, billing, and communication in one place. The platform is reliable, easy to navigate after the initial setup, and saves time by reducing manual administrative work. Pros I liked how simple it is to track billable hours, generate invoices, and keep client information organized. The cloud-based access also makes it convenient to work from anywhere, and the interface is clean and intuitive. Cons Sometimes the pricing can be a bit high for smaller firms, especially if you need advanced features. Some reports could offer more customization, and there is a slight learning curve when setting up workflows for the first time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JI Jose I. Law firm clerk Law Practice ### "Laws in a rocket " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2026 Pros The Time tracking tool it offers , is by far the best I’ve seen that has been created, it’s very helpful Cons Just that I had to be Waiting for the 3 seconds it takes to load up, to start using it, it’s an excellent tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP Marketing Computer Software ### "Decent legal document management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 6, 2026 Pros Rocket Matter offers our business a simple software for document management and legal forms for anything law related Cons Rocket Matter lacks a lot of flexibility and customization. It also has a pretty clunky mobile app and poor integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Keith O. Owner Computer Hardware ### "Good app for management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 6, 2026 Overall I would recommend this to other small businesses for price and time management. Makes for easier tracking. Pros I would say the value for the money is a huge factor. Security is above average. Time tracking is a great tool to have. Cons Staff management is very difficult to use due to all the information you have to input. Could be made a little easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. TE tara E. biller coder Accounting ### "rocket review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Pros Awesome product and very user friendly and understandable for what we do. very self explanatory and easy Cons There were no cons there were no cons there there were no cons there were no cons there were no cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. JJ Jessica J. Attorney Owner Legal Services ### "Rocket Matter Lied and Said my problem was resolve and it was not" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 17, 2026 Awful! I am now without a system to track my work, cases and invoices. I contacted their customer service support page. I needed to change my invoice template--it is such a terrible system. I don't think that I have seen anything quite like it. Pros Since they a changed the software, nothing. There is absolutely no support for things like changing the invoice templates. It is an extremely complicated task, which even the support person agreed---Sent me a zoom invite for the next day, and marked the problem resolved 2 hours after I made the appointment Cons I requested assistace from rocket matter via their 888 number. I got someone on the phone who said that he would set up a time to do a zoom call. I then received an email that the matter was resolved. It was not! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2026 Thank you for taking the time to share this feedback, and we're sorry your experience didn't reflect the level of support we aim to provide. Marking a ticket resolved before the issue is actually fixed is not acceptable, and we'd like the chance to make it right. We've tried to locate your account using the details in your review but haven't been able to match it to a customer record. Could you reach out directly to our customer success team at customersuccess@rocketmatter.com and reference this review? We'll personally make sure the right specialist is assigned to walk through your invoice template configuration with you — start to finish — and confirm with you that it's resolved before we close anything out. Invoice template customization should not be that difficult, and your feedback is helping us look at where we can improve both the workflow and how our support team handles escalations. [View all Reviews](https://www.capterra.com/p/82112/Rocket-Matter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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