CaterZen vs Sapaad: Which is a better fit?

Super easy to use and the customer service wonderful. One of the easiest softwares out there to use.

I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item.

I really do love this software and all that it provides. I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client.

Can not delete catering that were either mis-entered or canceled which can lead to some confusion and lost product.

I love the ease of use! love ability to send customers their invoices and have paper trail.

Marya M

Owner / Catering Manager

Setting up recipes for production reports is a time-consuming, and a little confusing process.

This is one of the best "outsourced" experience we have had a company. Their support team is ABSOLUTELY amazing.

My customers say they have a hard time using it.

With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.

I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle.

At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items. Sapaad has a fantastic ease of use.

There should be a field in the CRM to record customer complaints while the call center agent is taking orders.

After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket. Servers have to log in using an email and password, no keycode for quick entry.

We found Sapaad to be a comprehensive solution. What I like most is the ease of access and the freedom that the POWA offers as a hardware platform.

No report that gives us purchases by item. No report that gives us consolidated or combined inventory for all locations for a certain date.