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As the world's largest email sender, SparkPost enables businesses of all sizes to predict and optimize email performance by unifying deliverability analytics, email delivery and a vast data footprint.
Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.
Overall it has tied into our system great, and we have only had a few minor issues. And the nonprofit pricing is great.
They responded 6 months latter with wrong information delaying more and more the payment, but then they cut the service. It is the worse service I have ever received.
The Sparkpost team is clearly committed to improving their product, and they care about their customers. For anyone who's happy to use the API for configuration, using Sparkpost is a no-brainer.
Their response: "I'm sorry to hear you are still unable to pass the system's address verification. We have the address verification in place to prevent fraudulent charges. A bureaucratic nightmare.
SparkPost is, in theory a very nice and slick email delivery service. They offer a fair amount of free emails each month.
The product is getting worse while the prices are going up. And if they lied about past agreements, they're likely to do it again.
I appreciate the reliability of deliverability for these critical messages. I prefer to offload the responsibility of sending email from my web servers so they can do the job of hosting.
We do tend to go to spam a lot and when looking at Sparkpost, the lingo is very confusing unless you have someone who understands code.
Great functionalities and way too good email delivery results. Tracking of Emails is diverse and helps get a great insight into various metrics.
It took us a while to realize how bad the deliverability issues had gotten. I would suggest avoiding SendGrid at all costs, as we found it to be a most expensive mistake.
It was pretty easy to set up and it helps a lot with our delivery. It's nice to be able to see what's bounced and what's still good.
Customer support took 25 DAYS to respond to my initial ticket, then cut me off 6 days later (no warnings, no recourse, just shut down).
Thanks to this platform I was able to reach a very large audience through emails, gaining user loyalty. I recommend using this platform.
When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%).
I love that they also offer automation, which is something we will be exploring more in the coming months. The A/B testing capabilities are also amazing.
What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL.
David: Hi, my name is David. I am a executive director at a political organization with about 10 employees, and I give SendGrid a two-star rating. Prior to SendGrid, we were using Mailgun but found that a lot of their customers that they were serving were bringing down the shared IP reputation values. I chose SendGrid because it is kind of known in the industry as the leading best, and lots of other colleagues at similar organizations recommended it. Getting started with SendGrid was pretty simple as far as the technical components, but when it came down to working with the team at SendGrid, we had a lot of difficulty with getting transparent information throughout the sales and onboarding process. We felt like we were being ignored because of the size of company we were, even though we were bringing a large amount of business to them. For anyone thinking about using SendGrid for their company kind of no matter the size, I really suggest you look elsewhere. There are a ton of options available in the space. And I think that especially as more of a mid-volume email sender, you're going to be ignored with what the SendGrid team could provide you, and they don't save any resources except for people that are willing to really go big with them.
SparkPost
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