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Businesses of all sizes looking for external web monitoring solutions to assure their websites and applications are performing and running smoothly at all times and to alert you when they are not.
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
I love that it allows us to scale confidently & spot issues as quickly as they manifest on our web sites. It's awesome to be notified and address issues in almost real time.
The ability to troubleshoot a problem was a bit difficult to do but that may have just been my lack of knowledge of the product.
This is especially helpful to the site owners on my team when they go to review standards for how all of the sites are functioning and to see where there are opportunities to improve their sites.
It is a little difficult to understand the pricing sometimes.
My experience has been great. Many of the alerts we have received have been critical to our business and ensuring we put forth the best sites out for our patients, doctors, employees, etc.
I really don't have anything I don't like about it.
The simplicity and the price. We are very happy with it and I don't think any manager will oppose to the purchase approval, it's so inexpensive.
Also depending on your server configuration, the AlertBot settings may get even trickier. More expensive than similar products.
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
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