HappyFox Help Desk vs Total Support HelpDesk CRM: Which is a better fit?

Overall, HappyFox is a comprehensive solution that can greatly benefit businesses in improving their customer support processes.

We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback.

We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.

Michelle M

blogger

I can not think of one thing I disliked about the software.

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

Cannot export tickets in full, only the original fist message (this is very disappointing). Faced several downtime in which was impossible to access the platform and manage tickets.

So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try.

Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software.

Larry L

Company Director

We use the software for all our help desk, and projects. The features I love the most are the ability to keep help desk events open and available to work on.

Second issue we struggled with was being able to preform key word search against Problem notes and Resolution notes. Again, it was just our lack of understanding.

Ronda is amazing and never makes us feel like its out fault. I also use GoGlobal and find it a powerful solution for connection and an easy to use platform.

For the longest time we struggled with having techs add a ticket number to tickets, (they often forgot).

Thanks to Tele-Support HelpDesk by Resource Dynamics we are able to keep our service level to a degree which is required for our customers. It gives us great pleasure to work with.

When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.

Our company has been using Tele-Support HelpDesk for several years and it's been a good solid product along the way. Great ability to customize and an overall well-rounded product.

No online portal available for HMI's customers to access the knowledge base. No web based access for remote users.