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HappyFox Help Desk vs HaloITSM: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 4,135 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
NA
Performance Metrics
--
Real-Time Notifications
4.7
Alerts/Escalation
4.0
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.4
Prioritization
4.3
Performance Metrics
4.0
Real-Time Notifications
4.7
Alerts/Escalation
4.0
User satisfaction
4.6
User reviews93
Ease of use
4.4
Functionality
4.3
Value for money
4.5
Customer support
4.6
4.7
User reviews39
Ease of use
4.6
Functionality
4.7
Value for money
4.6
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
83211
3 screenshots
200140
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HappyFox Help Desk

23/30
  • Activity Dashboard
  • Data Import/Export
  • Mobile App
  • Personalization
  • Prioritization
  • Secure Data Storage
  • Single Sign On
  • Access Controls/Permissions
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

HaloITSM

Top Features
27/30
Show Help Desk Software Features +

HappyFox Help Desk

--

HaloITSM

  • Best Value Service Desk
    Software (2022)
HappyFox Help Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HaloITSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HappyFox Help Desk
  • By HappyFox
  • Located in United States
  • Founded in 2012
HaloITSM
  • By Halo Service Solutions
  • Located in United Kingdom
  • Founded in 1994
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