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Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.
Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.
Overall, HappyFox is a comprehensive solution that can greatly benefit businesses in improving their customer support processes.
We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback.
We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
I can not think of one thing I disliked about the software.
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
Cannot export tickets in full, only the original fist message (this is very disappointing). Faced several downtime in which was impossible to access the platform and manage tickets.
So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try.
Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software.
Efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team.
There are no hidden charges for extra modules, you get everything you need out of the box.
I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
We don't use all of the features we could, which can be frustrating.
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Very little, other than limited native integration with other products that we utilise.
Prioritize real-user-identified key features according to your needs to find your best fit.
HappyFox Help Desk
HaloITSM
Top FeaturesHappyFox Help Desk
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HaloITSM
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