# Compare HappyFox Help Desk vs Guru 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HappyFox Help Desk and Guru based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/83211-224830/HappyFox-vs-Guru

---

# HappyFox Help Desk vs Guru Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HappyFox Help DeskGuru2/4 selected

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/)

[Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

[## HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/)

Starting Price

$24.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

AL

Based on [92 reviews](#user-reviews)

Positive

88

Neutral

1

Negative

3

[## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [639 reviews](#user-reviews)

Positive

632

Neutral

3

Negative

4

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## Summary

* * *

Key features rated by users

Features selected based on 2,642 reviews from knowledge base software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Knowledge Management

\--

Content Library

\--

Text Editing

5.0

Full Text Search

4.3

Document Storage

4.0

84%Fit

High performer

Feature ratings

Knowledge Management

4.9

Content Library

4.8

Text Editing

4.6

Full Text Search

4.7

Document Storage

4.7

User satisfaction

User satisfaction

4.6

User reviews[92](https://www.capterra.com/p/83211/HappyFox/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.8

User reviews[639](https://www.capterra.com/p/224830/Guru/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$24Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

Best for

Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data

## User reviews

Pros & cons

AL

Allison L.

Health Insurance CSR

> "I loved the quick and effective assistance that I received when I was having issues with the website."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___7077092)

BB

Branko B.

Training and Documentation Specialist

> "Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on..."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___6512084)

AL

Allison L.

Health Insurance CSR

> "Happyfox Help Desk is by far my favorite help desk!"

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___7077092)

BB

Branko B.

Training and Documentation Specialist

> "The Knowledge Base editor is horrible compared to Zendesk."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___6512084)

JD

Jeovana D.

Info sec

> "The software supports multiple communication channels, ensuring consistent support across email, phone, live chat, social media,..."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___4825578)

AK

Amanda K.

Sr Mangaer, HR

> "I wish they had better reporting capabilities."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___2362798)

BB

Branko B.

Training and Documentation Specialist

> "The Support ticketing system is quite good, and the systems function as advertised."

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___6512084)

AK

Amanda K.

Sr Mangaer, HR

> "The reporting is very challenging. "

[See full review](https://www.capterra.com/p/83211/HappyFox/#Capterra___2362798)

[View Reviews](https://www.capterra.com/p/83211/HappyFox/reviews/)

SA

Sev A.

Artist Support

> "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

SA

Sev A.

Artist Support

> "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

SA

Sev A.

Artist Support

> "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

VR

Verified Reviewer

Sr. Sales Enablement Lead

> "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646)

JJ

Jomar J.

Core Support Team lead

> "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687)

JL

Jandolf L.

Customer Care

> "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504)

MR

Mubtasim R.

Senior Specialist, Developer Support

> "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005)

PAY

Patricia Anne Y.

Customer Care - Team Leader

> "There are instances where the search bar doesn't display the exact article that I need to process our client's request."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264)

DF

Daniel F.

Support Advisor

> "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519)

AS

Aman S.

Team Lead

> "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in finding..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275)

KS

Krishna S.

Technical support agent

> "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile apps,..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979)

AR

Albert R.

Customer Service Expert

> "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587)

Keri H.

Sr Partner Services Representative

> "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865)

AV

Anastassiya V.

Support Associate

> "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482)

JT

Jericho T.

Corporate Travel Consultant - Customer Care Support

> "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831)

AM

Anthony M.

Training Lead, Knowledge Management

> "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

DP

Daniel P.

Customer Success Manager

> "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges,..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817)

AP

Antonia P.

Customer Support Associate

> "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551)

GS

Glacie S.

Customer Service Representative

> "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762)

KS

Kyra S.

Operations Enablement Analyst

> "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253)

Diana V.

Business Process Operations Administrator

> "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926)

LL

Lamarr L.

Customer Success Manager

> "If you don’t keep it clean, things can get cluttered fast."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849)

AM

Anthony M.

Training Lead, Knowledge Management

> "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

KS

Krishna S.

Technical support agent

> "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979)

GB

Graham B.

Client Success Manager

> "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585)

GL

Gabriel L.

CSR

> "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582)

NoB

Niño B.

CSR

> "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825)

FM

Fabrizio M.

Technical Support Engineer III

> "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560)

AR

Azizkhon R.

Support Associate

> "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501)

HS

Himanshu S.

Subject Matter Expert

> "The only downside to Guru is that sometimes it's hard to find resources using keywords."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942)

MI

Muminah I.

Account Manager

> "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116)

JS

Joao S.

Customer Service Representative

> "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959)

VR

Verified Reviewer

Property Claims Specialist II

> "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151)

MM

Matheus M.

Customer Support Contractor

> "Loading times can hinder the workflow when you are facing a busy day."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528)

FB

Fredrik B.

Customer Success Manager

> "I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6363778)

MI

Merlyn I.

Customer Service

> "system issues, error in updates, cracked data or inaccessible data"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105)

AM

Anthony M.

Training Lead, Knowledge Management

> "Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

JAD

Jarod Andre D.

Customer service representative

> "less organized tables and hard to navigate when you locate the exact card"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852)

DT

Diksha T.

Technical support agent

> "The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382932)

AT

Anurag T.

Team Leader

> "The only issue I have with Guru is the limited variety of formatting tools."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041)

JJI

John Jaylen I.

Customer Service Representative

> "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036)

WR

Wildred R.

Trainer

> "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828)

DL

Daniel L.

Customer Support

> "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132)

AR

Azizkhon R.

Support Associate

> "I dislike Guru is reliance on constant internet connectivity for optimal functionality."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501)

FN

Farzana N.

Senior Support Member

> "The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can refer to..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438678)

VR

Verified Reviewer

Advisor

> "One of the things that bothers me about snowmobiling for the Guru is the lack of organisation."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438690)

Diana M.

Demand Team Lead

> "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280)

HM

Hayden M.

Director of CX

> "There are a few things that aren't as intuitive to me but it's a very small issue because it does not impact my day to day."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6329129)

VR

Verified Reviewer

Science Care Specialist

> "We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787)

HS

Hermielyn S.

customer support rep

> "when searching for a topic it was not filtered properly"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397000)

AP

Aleksandra P.

Support Enablement Manager

> "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794)

UAV

Umang Atul V.

Client Experience

> "Unreliability sometimes because of unverified articles."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163)

DRV

Donnie Ray V.

Business Travel Consultant

> "You can easily locate the app by entering relevant keywords, providing seamless access to all stored data."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6479825)

UAV

Umang Atul V.

Client Experience

> "poor search for keywords used"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163)

JJI

John Jaylen I.

Customer Service Representative

> "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036)

MF

Matthew F.

Senior Account Manager

> "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my view"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022)

JR

Jhondel R.

Customer Service

> "It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633)

WG

Will G.

Professional Services Delivery Manager

> "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff)"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715)

BS

Brenda S.

Customer Support

> "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075)

AMM

Aelijah Matthew M.

Customer Service Representative

> "Some articles published are incomplete and has dead ends."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148)

JG

Jenna G.

Customer Service Associate II

> "As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319030)

JE

John E.

Specialist

> "Information can sometimes be very hard to find, specially since there are a lot of same words."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397687)

JK

Jonathan K.

Customer Service Representative

> "This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859)

LV

Lucien V.

Customer adviser

> "Sometimes there is too much in the overview which makes it overwhelming"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6337463)

Che S.

Customer Service Representative

> "Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6323624)

PE

Princess E.

Customer Operations Adviser

> "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235)

MO

Maria O.

Training Specialist

> "We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397019)

SR

Senya R.

Sr. Director

> "Somewhat not too intuitive."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923)

Ricardo V.

Client Adviser

> "Allow for a great database of support/project database, making life easy for the team and collaborators."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068)

Diana V.

Business Process Operations Administrator

> "Often times they don't attach and makes it hard to follow."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926)

JoB

João B.

Customer Support Specialist

> "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363)

VR

Verified Reviewer

Customer Success Specialist

> "Not the best organization in terms of UI and knowledge"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517)

Diana M.

Demand Team Lead

> "It is especially valuable for onboarding new team members and reducing repetitive questions across the team."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280)

AG

Alonso G.

Customer Service Advisor

> "Sometimes I can't get the correct response about my questions."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398052)

BO

Benmarlowe O.

Associate Manager

> "It's allows us to save time and effective search for knowledge based information conveniently without the hassle."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068)

LD

Leonardo D.

Quality Analyst

> "I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6413566)

JKM

John Kenneth M.

Supervisor

> "GURU is very user friendly that allows us, users to find the information that we need that are vital on providing 7 star service to our clients."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6395298)

KV

Khatrina V.

Email Advisor

> "These issues further complicate an already stressful working environment."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363)

SA

Sev A.

Artist Support

> "Readily available information at the type, click and enter of an input, Guru makes itself worth its services."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

VR

Verified Reviewer

Science Care Specialist

> "I don't like that it sometimes glitches."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787)

[View Reviews](https://www.capterra.com/p/224830/Guru/reviews/)

## User interface

4.60 (92)

[Guru](https://www.capterra.com/p/224830/Guru/)

4.85 (639)

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### Features

HappyFox Help Desk

33/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Catalog Management
-   Chatbot
-   Collaboration Tools
-   Commenting/Notes
-   Content Library
-   Customizable Branding
-   Customizable Templates
-   Dashboard
-   Document Storage
-   Drag & Drop Editor
-   Email Alerts
-   Feedback Management
-   Full Text Search
-   Generative AI
-   Knowledge Management
-   Live Chat
-   Mobile Alerts
-   Mobile Interface
-   Multi-Language
-   Online Forums
-   Pre-built Templates
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Rich Text Editor
-   Self Service Portal
-   SEO Management
-   Social Media Integration
-   Templates
-   Text Editing
-   Third-Party Integrations
-   User Management
-   Web Notifications
-   Website Integration
-   Widgets
-   Wiki
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/83211/HappyFox/#features)

Guru

Top features

36/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Catalog Management
-   Chatbot
-   Collaboration Tools
-   Commenting/Notes
-   Content Library
-   Customizable Branding
-   Customizable Templates
-   Dashboard
-   Document Storage
-   Drag & Drop Editor
-   Email Alerts
-   Feedback Management
-   Full Text Search
-   Generative AI
-   Knowledge Management
-   Live Chat
-   Mobile Alerts
-   Mobile Interface
-   Multi-Language
-   Online Forums
-   Pre-built Templates
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Rich Text Editor
-   Self Service Portal
-   SEO Management
-   Social Media Integration
-   Templates
-   Text Editing
-   Third-Party Integrations
-   User Management
-   Web Notifications
-   Website Integration
-   Widgets
-   Wiki
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/224830/Guru/#features)

### Recognition

No recognitions have been awarded to HappyFox Help Desk

Guru is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Knowledge ManagementSoftware (2023) 

### Deployment & support

HappyFox Help Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Guru

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HappyFox Help Desk

-   By HappyFox
-   Located in United States
-   Founded in 2012

Guru

-   By Guru
-   Located in United States
-   Founded in 2013

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