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KBPublisher vs LiveAgent: Which is a better fit?

Updated on February 5th, 2025
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Summary
Key features rated by users
Features selected based on 6,024 reviews from Knowledge Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
--
Content Management
--
Document Management
--
Communication Management
NA
Access Controls/Permissions
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
4.5
Content Management
4.8
Document Management
NA
Communication Management
4.0
Access Controls/Permissions
4.5
User satisfaction
4.2
User reviews15
Ease of use
4.2
Functionality
3.5
Value for money
3.3
Customer support
4.3
4.7
User reviews1,665
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
/user
One-time payment
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

KBPublisher is suitable to companies ranging from small businesses to large, well-established Enterprises.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

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User interface
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102188 video thumbnail}
1 Video
83322
4 screenshots
102188
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

KBPublisher

11/36
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar Management
  • Commenting/Notes
  • Communication Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Drag & Drop
  • Live Chat
  • Multi-Language
  • Reporting & Statistics
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • API
  • Catalog Management
  • Collaboration Tools
  • Content Library
  • Content Management
  • Document Management
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Single Sign On
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

LiveAgent

Top Features
33/36
Show Knowledge Management Software Features +

KBPublisher

--

LiveAgent

  • Best Value Call Center
    Software (2022)
KBPublisher
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
KBPublisher
  • By Double Jade
  • Located in United States
  • Founded in 2008
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
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