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KBPublisher is suitable to companies ranging from small businesses to large, well-established Enterprises.
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Easy to manage, flexible with great admin features and very responsive support. Great KB system for the price.
It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.
Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.
I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB.
This was the best we could do back then to share our wealth of information on public health insurance programs with the public.
I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted.
Your tool fills a very narrow niche, which is hard to do. Thank you for your commitment to excellence.
Copy paste only allows half your content to add and often portions are reformatted or missing all photos.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Prioritize real-user-identified key features according to your needs to find your best fit.
KBPublisher
Freshdesk
Top FeaturesKBPublisher
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Freshdesk
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