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KBPublisher is suitable to companies ranging from small businesses to large, well-established Enterprises.
IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.
Easy to manage, flexible with great admin features and very responsive support. Great KB system for the price.
It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.
Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs.
I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB.
This was the best we could do back then to share our wealth of information on public health insurance programs with the public.
I had to redo one article 5x before it would format. It will even time out on my use and then i loose everything i posted.
Your tool fills a very narrow niche, which is hard to do. Thank you for your commitment to excellence.
Copy paste only allows half your content to add and often portions are reformatted or missing all photos.
The best features are the integration between IT Glue and our other tools, so that everything talks to each other and spitting out the most important information about a client.
The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.
IT Glue is an amazing password and asset manager, is very easy to use and having a global search for those assets you can't seem to find manually is great.
There were a lot of duplicates and unneeded or missing information. Took a long time to get it to the correct place for operation and even then, sometimes we still find mistakes.
It is easier to find the documents we need. It's nice and organized and the search functions/customizability is wonderful.
What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill.
This platform is amazing, we use it for all of our documentation management and it works great for all of our needs.
They just added the one thing i always complained about.
Eric L.: My name is Eric. I'm the president of Terra Cloud and I would give IT Glue pretty much a five star rating. IT Glue, which we've been using quite a few years now, we were doing it the same way that all the old-fashioned MSPs did it. We were doing it with Excel spreadsheets and Word documents and things along those lines. So the necessity to have something that was secure, easy to access, and available anywhere was where we found ourselves with IT Glue. It was pretty much the only real solution on the market at that particular point in time. There were some others. There were some do it yourselves, bake your own documentation system, but they were all very rudimentary so we chose IT Glue because it was a ready to go solution. Getting started with IT Glue was difficult. It required a bit of commitment, time to actually get the documentation and process. The platform was also evolving at the same time, so their new features coming out on a regular basis. So we were always trying to keep up with what's new, what can we do with the product next. And then getting employee buy-in, making our resources, understand and the necessity of having good valid documentation and having an accessible and accurate. Accurate being the most important thing. So one of the big issues with getting our users involved or actually participating in documenting things properly and accurately was having a system that was readily available to them that was easy to understand. And also in IT Glue, we have the ability to, not necessarily gamify, but track user status and reward people for maintaining accurate documentation.
Prioritize real-user-identified key features according to your needs to find your best fit.
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IT Glue
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